Ο λογαριασμός μου επαληθεύτηκε πλήρως σε αυτό το σπίτι, είχα ήδη κάνει αρκετές καταθέσεις και στοιχήματα εκεί και μέχρι στιγμής δεν είχα κανένα πρόβλημα με το σπίτι. Μέχρι τις 12/06/2023 ζήτησα ανάληψη 350,00 R$ και περίμενα την προθεσμία που έδωσαν η οποία, αν δεν κάνω λάθος, ήταν έως και 3 εργάσιμες ημέρες. Μετά τη λήξη της προθεσμίας, την 4η μέρα μετά την αίτηση ανάληψης, μπήκα στο chat για να μάθω τι έγινε, ο συνοδός είπε ότι θα ελέγξει και ότι η ανάληψη θα πληρωθεί, ότι δεν χρειάζεται να ανησυχώ. Την επόμενη μέρα πήγα να συνδεθώ στον λογαριασμό μου και εμφανίστηκε μια ειδοποίηση που έλεγε ότι ο λογαριασμός είχε παγώσει και μου ζητούσε να επικοινωνήσω με την υποστήριξη. Ανησυχούσα, γιατί αυτό δεν μου είχε συμβεί ποτέ σε κανένα bookmaker. Έτσι ήρθα σε επαφή με το Pedalada10 μέσω email και μου είπαν ότι απάτησα, ότι στοιχηματίζω μαζί με άλλα άτομα και ότι οποιοδήποτε υπόλοιπο είχα στον λογαριασμό ή εκκρεμούσε ανάληψη θα διατηρηθεί και ότι η απόφαση ήταν μη αναστρέψιμη. Προσπάθησα να το λύσω με διάφορους τρόπους γιατί δεν ξέρω καν κάποιον που να έχει λογαριασμό στο σπίτι, ο λογαριασμός μου επαληθεύτηκε και δεν υπήρχε τίποτα παράτυπο στον λογαριασμό μου ή στα στοιχήματά μου. Εν ολίγοις, προσπάθησα να στείλω πολλά email στο pedalada αλλά η απάντηση ήταν πάντα η ίδια λέγοντας ότι απάτησα και ότι στοιχημάτισα μαζί με άλλους ανθρώπους, επικοινώνησα με την Condor Gaming χωρίς να λάβω απάντηση, παραπονέθηκα στα κοινωνικά δίκτυα και το σπίτι απλά διαγράφηκε τα σχόλιά μου σε αναρτήσεις. Με λίγα λόγια, το σπίτι μου έκλεψε χωρίς καλό λόγο, δεν απαντά σε email και ο λογαριασμός μου είναι ακόμα παγωμένος.
My account was fully verified at this house, I had already made several deposits and bets there and so far I had not had any problems with the house. Until the 12/06/2023 I requested a withdrawal of R$350.00 and waited for the deadline they gave which, if I'm not mistaken, was up to 3 business days. After the deadline, on the 4th day after the withdrawal request, I entered the chat to find out what had happened, the attendant said he would check and that the withdrawal would be paid, that I didn't need to worry. The next day I went to log into my account and a notice appeared saying that the account had been frozen and asking me to contact support. I was worried, because this had never happened to me in any bookmaker. So I got in touch with Pedalada10 via email and they said that I cheated, that I was betting together with other people and that any balance I had in the account or pending withdrawal would be retained and that the decision was irreversible. I tried to solve it in several ways because I don't even know anyone who has an account at the house, my account was verified and there was nothing irregular in my account or with my bets. In short, I tried to send several emails to pedalada but the answer was always the same saying that I cheated and that I bet together with other people, I contacted Condor Gaming without getting a response, I complained on social networks and the house simply deleted my comments in posts. In short, the house stole from me for no good reason, does not respond to emails and my account is still frozen.
Minha conta estava totalmente verificada nessa casa já tinha feito vários depósitos e apostas lá e até então não tinha tido nenhum problema com a casa. Até que dia 12/06/2023 solicitei um saque de R$350,00 e aguardei o prazo que eles davam que, se não me engano, era até 3 dias úteis. Passado o prazo, no 4° dia após o pedido de saque, entrei no chat para saber oque tinha acontecido o atendente disse que iria verificar e que o saque seria pago, que eu não precisava me preocupar. No dia seguinte fui entrar na minha conta e apareceu uma aviso dizendo que a conta tinha sido congelada e pedindo para entrar em contato com o suporte. Fiquei preocupado, até porque isso nunca havia acontecido comigo em nenhuma casa de apostas. Então entrei em contato com a Pedalada10 via email e eles disseram que eu fraudei, que eu estava apostando em conjunto com outras pessoas e que todo e qualquer saldo que tivesse na conta ou saque pendente seria retido e que a decisão era irreversível. Tentei resolver de várias maneiras porque eu sequer conheço alguém que tenha conta na casa, minha conta estava verificado e não havia nada de irregular na minha conta ou com minhas apostas. Resumindo, tentei mandar vários emails para a pedalada mas a resposta era sempre a mesma dizendo que fraudei e que apostava em conjunto com outras pessoas, entrei em contato com a Condor Gaming não obtive retorno, reclamei nas redes sociais e a casa simplesmente apagou meus comentários nas postagens. Resumindo a casa me roubou sem motivo plausível, não responde email e minha conta segue congelada.
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