PariPesa Casino - Ο παίκτης αντιμετωπίζει προβλήματα καθυστερημένης απόσυρσης.

I have been trying to withdraw my money for months. They asked for all my documents, and I submitted everything, yet they always have an excuse not to accept them. All the documents are clear and in my name. I don't know what else I can do. I need the money because my rent is overdue, and I was counting on this money.

Estou tentando sacar meu dinheiro a meses , eles pediram todos meus documentos e eu enviei todos e sempre eles tem uma desculpa para não aceitar , os documentos todos nítidos estão todos no meu nome , eu não sei mais o que posso fazer eu preciso do dinheiro pois estou com o aluguel atrasado e estava contando com esse dinheiro.

Hello Lucas190301,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PariPesa Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I've been trying to verify it for about 2 months now, no documents have been accepted, they're making up various excuses not to accept it, saying that the photo isn't clear and saying that the photo is a print, I took the photo directly from my cell phone and sent it directly without any print. The last time I spoke was a week ago. I don't know what to do anymore, I'm desperate, I needed to pay the rent and I was counting on this money, until I faced this situation.

Faz uns 2 meses que estou tentando verificar , nenhum documento quiseram aceitar eles estão inventando várias desculpa para não aceitar dizendo que a foto não está nítida e dizendo que a foto é print , eu bati a foto diretamente do meu celular e enviei diretamente sem print nenhum . Última vez que falei faz uma semana . Eu não Sei mais o que fazer estou desesperado, precisava pagar o aluguel e contava certo com esse dinheiro , até enfrentar essa situação.

Hello Lucas190301,

Before we proceed with any further steps, could you please forward all communication between you and the casino regarding this matter to nikolas.b@casino.guru?

I look forward to your response.

Best regards,

Nick

Yes, I'll forward it to you.

Sim , irei encaminhar.

Yes, I sent it to the email address you provided

Sim , mandei lá no email informado

Thank you Lucas190301 for all the information provided. I will now forward your complaint to my colleague Romi (romana.r@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Lucas190301,

My name is Romi and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear PariPesa Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Lucas190301 ,

Unfortunately, as we have not received any response from the casino, I cannot continue resolving your complaint, and I’m forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review. 

The casino can reopen this complaint anytime.

Respectfully,

Romi