Palms Bet Casino - Τα κέρδη του παίκτη κατασχέθηκαν λόγω κατάθεσης που στάλθηκε από τον τρόπο πληρωμής τρίτου μέρους.

Hello, so I deposited several times from my wife's card and my account was locked after that and I sent me videos photos on the virtual card photos on ID card photo with a sheet that my wife kept and wrote in the sheet that it was with her consent I even warned them that she is my wife and then I deposited and again there was no problem the card was allowed for a deposit was not blocked And my last deposit was from EasyPay and then I made a profit of 2000 BGN which I said withdrawal of the corresponding amount took two three hours I asked online -chat in the employee of plumsbet she explained to me that within 24 hours I will receive the amount on EasyPay and after an hour my account was locked again contact me and explained that I should contact them after 10 days for information but no one explain to me when and how I will receive my money, let my account be blocked, I just want my money

Здравейте значи депозирал съм няколко пъти от картата на жена ми и акаунта ми беше заключен след това и ми изпратих видеоклипове снимки на виртуалната карта снимки на лична карта снимка с лист която жена ми държеше и пишеше в листа че е с нейно съгласие дори съм ги предупредил че ми е жена и след това съм депозирал и пак нямаше проблем картата беше допусната за депозит не беше блокирана И последният ми депозит беше от EasyPay и след това направих печалба от 2000 лв което заявих теглене на съответната сума минаха са два три часа питах по онлайн-чат в служителката на пламсбет тя ми обясни че на рамките на 24 часа ще получа сумата по EasyPay и след един час акаунта ми беше отново заключен свързва се с тях и ми обясниха че да се свържа с тях след 10 дена за информация но никой не ми обясни кога и как ще си получа парите нека профила ми да бъде блокиран просто си искам парите

Dear Начко,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but please understand that most casinos don’t accept deposits from 3rd parties. The casino clearly states this fact on the banking page (https://www.palmsbet.com/en/pages/deposits-withdrawals/):

"… The debit-credit cardholder's name must be the same as the registered name on your palmsbet.com account; if this is not the case, the players account will be automatically suspended. ..."

Please understand, that by depositing using your wife’s credit card you have breached one of the main rules, so I am afraid we cannot help here.

Could you advise if you have used a joint bank card when depositing funds into your account or your wife is the only card owner?

Thank you in advance for your reply.

Best regards,

Kristina

Our account is shared by phyre is even opened by my phone and the account we play in palms bet we use together even the deposit made by her then the account was not blocked but should be blocked immediately I did not even know that she deposited and I have two successful deposit from EasyPay we understood the problem after winning I think that the casino also violates the law and the rules because after the successful deposit deposited by my wife the account must have been blocked

Сметката ни е обща от phyre дори е отворен от моя телефон и профила който играем в palms bet използваме заедно дори направения депозит от нея тогава профилът не е бил блокиран а трябва да е блокиран веднага аз дори не знаех че тя е депозирала и имам два успешни депозита от EasyPay разбрахме проблема след печалба мисля че и казиното нарушава закона и правилата тъй като след успешния депозит депозиран от жена ми профилът трябва да е бил блокиран

And why the account was not blocked after my wife deposited 4 times with the card and then I deposited 2 successful deposits from EasyPay there was no problem after accumulated profit then the problems are many but to deposit with other people's cards and lose there is no problem you are not blocked your account just after the profit your account is automatically blocked you only have to lose and there is no problem with deposits from another card

И защо профила не бил блокиран след като жена ми е депозирала 4 пъти с картата и след това депозирах аз 2 успешни депозита от EasyPay нямаше проблем проблема се получи като натрупах печалбата от 2000 лв значи да депозираш с чужди карти допустимо в сайта не е проблем просто след натрупвана печалба тогава проблемите са много но за да депозира с чужди карти и да губиш няма никакъв проблем не теб не ти блокират профила просто след печалбата автоматично профила ти се блокира трябва само да губиш и няма никакъв проблем с депозити от чужда карта

Начко, I am sorry, but not only it is prohibited to use the third party payment method to deposit at this casino, but most casinos also prohibit to create two accounts per household. Most casinos only check for duplicate accounts and the payment method's owner as a part of the verification process, which is generally done when a player asks for a withdrawal. Sadly, there is nothing we can do for you in this case. I can only recommend you avoid using payment methods that are not issued under your name.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.