OhMySpins Casino - Η ανάληψη του παίκτη καθυστέρησε.

Hello,

I submitted a payout on October 2nd, which has still not been issued to date. I'm already fully verified and I don't understand what the problem is. Several emails were answered with the statement that payment was in the final phase, then again in a later email that there was an increased volume. One is constantly put off with any excuses. Since I have the feeling that I am being stalled because other large casinos pay out within 24 hours and I do not understand this, I would be happy if they could solve this problem quickly. Kind regards Monschau

Hallo,

am 2. 10. habe ich eine Auszahlung eingereicht die bis dato noch immer nicht angewiesen wurde. Ich bin bereits vollständig verifiziert und verstehe nicht wo das Problem liegt. Mehrere Emails wurden beantwortet mit der Aussage die Bezahlung wäre in der Endphase, dann wieder in einer späteren Mail es gäbe ein erhöhtes Aufkommen. Man wird ständig vertröstet mi irgendwelchen Ausreden. Da ich das Gefühl habe hingehalten zu werden, da in anderen großen Casinos die Auzahlung innerhalb 24 h passiert, und ich dies nicht verstehe würde ich mich freuen wenn sie sich diesem Problem schnell lösen könnten. Mit freundlichen Grüßen Monschau

Dear Maclami,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

hey,

this is hard to accept as the casino advertises fast payouts of 3-5 days. Also, I'm already verified.

In the email communication, I was informed twice that the payout would be in the final phase, which is simply a lie, because different statements were made in other emails. Here you are simply stalled with any emails that I think are prefabricated, since no questions are answered specifically, only patience is required, which I no longer have.

lg

hey,

dies ist schwer zu akzeptieren, da das Casino mit schnellen Auszahlungen von 3-5 Tagen wirbt. Außerdem bin ich bereits verifiziert.

In der Email Kommunikation wurde mir bereits 2 mal mitgeteilt das die Auszahlung in der Endphase wäre was schlicht weg gelogen ist, weil in anderen Mails auf einmal andere Aussagen getroffen wurden. Hier wird man einfach hingehalten mit irgendwelchen Emails die glaube ich vorgefertigt sind, da keine Fragen konkret beantwortet werden sondern immer nur Geduld verlangt wird die ich nicht mehr habe.

lg

Dear Maclami,

Have you received your withdrawal from the casino yet?

Dear Maclami,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.