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Played with the welcome bonus at the end I was able to get a profit of € 250. Verification went in about 2 days and also a few hours later the payment was confirmed but the money has not arrived The payment method is bank transfer now the support is telling me that you have problems with your payment provider and everything is delayed and I'm looking for a solution I'm afraid that they'll tell me the next time that there will be problems again I have the feeling that they don't want to pay out the profit supposedly I should wait 5 full working days again which is a joke so deposit in sec. But paying out winnings suddenly takes weeks what a joke!

Mit Willkommensbonus gespielt am Ende konnte ich 250€ Gewinn rausholen vertifizirung ging in ca 2 Tagen und auch paar Stunden später Auszahlung bestätigt doch das Geld ist nicht angekommen Auszahlungsmethode ist Banktransfer jetzt sagt der Support mir das sie Probleme mit ihrem Zahlungsanbieter haben und es sich alles verzögert und eine Lösung suchen ich befürchte das sie mir beim nächsten Mal sagen das es wieder Probleme gibt ich habe das Gefühl die wollen den Gewinn nicht auszahlen angeblich soll ich jetzt wieder 5 volle Werktage warten was ein Witz ist also Einzahlung gehen in sek. Aber Gewinn auszahlen dauert dann plötzlich Wochen was ein Witz!

Dear Niklas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Would you be so kind and clarify when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

On November 9th, however, it is easy to process insolent deposits in seconds and then you have to wait weeks for a payout. There are enough casinos where you can receive the payout in under 24

Am 09.11 aber es ist einfach frech Einzahlungen in sek zu verarbeiten und für eine Auszahlung muss man dann Wochen warten es gibt genug Casinos wo man die Auszahlung in unter 24 erhalten

Thank you for your quick reply, Niklas. In this case, I would recommend you wait for a few days more as suggested. I understand your frustration, however international transactions can be tricky and lengthy, and unfortunately, casinos usually cannot do anything about it.

I will leave this complaint open, and I will get back to you after this time period. Please, let us know if there is anything new in the meantime. Thank you for understanding.

Yes, but the deposit was then also international and that is exactly so ridiculous Wiso money arrives at the casinos in seconds but payouts take weeks that is simply illogical but that's how it is often I will only play in casinos where I know that the money in less than 24 hours is the same as with duxcasino or pinocasino !! But I can't recommend ninecasino if a casino takes longer than 2-3 days to pay out it's just a bad casino !!!!!

Ja aber die Einzahlung war dann ja auch international und genau das ist doch so lächerlich Wiso kommt Geld bei den Casinos in sek an aber Auszahlung dauern Wochen das ist einfach unlogisch aber so ist es ja oft ich werde nur noch in Casinos spielen wo ich weiß das das Geld in unter 24h bei einem ist wie bei duxcasino oder pinocasino!! Aber ninecasino kann ich kein Stück empfehlen wenn ein Casino länger als 2-3 Tage für Auszahlung brauchen ist es einfach ein schlechtes Casino !!!!!

Dear Niklas,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player has stopped responding to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.