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Hello, I am writing to discuss the problem I am experiencing with a withdrawal. It has been under review since February 10th despite already having my account verified, and I have yet to receive a response. It seems there is non-existent customer service, and despite sending an email for support, they tell me everything is fine, but I see nothing that implies it is.

Ciao, scrivo per parlare del problema che sto riscontrando con un prelievo , è dal 10 febbraio che sono ancora in verifica , nonostante abbia già fatto le verifiche dell' account , ed ancora non ricevo nessuna risposta , assistenza inesistente , ho mandato anche email per avere supporto , mi dicono che è tutto apposto, ma non vedo niente di apposto .

Hello Fra.20710,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nine Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Yes, my account was verified on February 10th, real money was used, I spoke about this topic with the assistance, who reassured me, but the situation has always been the same for 5 days, I'm on the 1st step on 4 for a few days, considering that I have read the terms and conditions, and the estimated time for collection is 72 hours.

Si il mio account è stato verificato in tutto il 10 febbraio ,sono stati utilizzati soldi veri , ho parlato appunto di questo argomento con l'assistenza , quale mi hanno rassicurato ,ma la situazione è sempre uguale da 5 giorni , sono al 1 step su 4 per da alcuni giorni , considerato che ho letto i termini e condizioni , e il tempo stimato per il ritiro è 72 ore .

I'm writing to update you, they disabled my account after everything was verified and I had a withdrawal in progress, should I go through legal action?

Scrivo per aggiornarti, mi hanno disabilitato l'account dopo che era tutto verificato e avevo un prelievo in corso , vado per via legale ?

My money has been credited to me, so everything is fine

Mi sono stati accreditati i miei soldi , per cuo tutto apposto

Dear Fra.20710,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru