Γεια σου Νικ. Είχα ελέγξει τα πάντα όταν έγραψα για πρώτη φορά στο καζίνο, ξαφνικά μόλις έφτασαν τα κέρδη μου ζήτησαν περαιτέρω επαλήθευση του τραπεζικού λογαριασμού ή μια τραπεζική επιστολή που έδειχνε τη διεύθυνσή μου όχι παλαιότερη από τρεις μήνες. Έστειλα μια τραπεζική επικοινωνία από την Poste Italiane με ημερομηνία 12 Οκτωβρίου, με το αρχικό PDF να έχει ληφθεί από τον ιστότοπο της Poste. Είχα στείλει προηγουμένως τον λογαριασμό του Sky Internet αλλά δεν τους άρεσε, παρόλο που είχε ημερομηνία μέσα Αυγούστου, οπότε και αυτός ήταν τριών μηνών. Τώρα συνεχίζουν εδώ και μια βδομάδα, το μεγάλο πρόβλημα είναι ότι από την απάντησή τους και την εκ νέου αποστολή των εγγράφων μου περνούν δύο μέρες και δεν δουλεύουν το Σαββατοκύριακο... Περιμένω ανάληψη 500 ευρώ για περισσότερες από δέκα μέρες, προφανώς ήμουν ευγενικός και στο email τους ρώτησα αν σκόπευαν να πληρώσουν τα κέρδη μου ή όχι, γιατί τρελαινόμουν να στέλνω συνέχεια έγγραφα. Είναι αρκετά απογοητευτικό.
Hi Nick. I had checked everything when I first signed up to the casino, suddenly as soon as the winnings arrived they asked me for further verification of the bank statement or a bank letter showing my address no older than three months. I sent a bank communication from Poste Italiane dated October 12, with the original PDF downloaded from the Poste website. I had previously sent the Sky Internet bill but they didn't like it, even though it was dated mid-August, so this one was also three months old. Now they've been continuing for a week, the big problem is that between their response and my resend of documents, two days pass and they don't work on the weekend... I've been waiting for a withdrawal of 500 Euros for more than ten days, obviously I was polite and in the email I asked them if they intended to pay my winnings, or not, because I was going crazy sending documents continuously. It's quite frustrating.
Ciao Nick. Avevo verificato tutto appena iscritto al casinò, improvvisamente appena è arrivata la vincita mi hanno chiesto ulteriore verifica dell'estratto conto bancario o lettera bancaria che mostrasse il mio indirizzo non più vecchia di tre mesi. Ho inviato una comunicazione bancaria di poste italiane datata 12 ottobre, con PDF originale scaricata dal sito di poste. In precedenza avevo mandato la bolletta di Sky internet ma non gli piaceva, nonostante fosse datata metà agosto,quindi anche questa antecedente tre mesi.. ora è una settimana che continuano, il problema grosso che tra la loro risposta e il mio reinvio di documenti,passano due giorni e il weekend non lavorano... È più di dieci giorni che aspetto un prelievo di 500 Euro,ovviamente sono stato educato e nella mail gli ho chiesto se avevano intenzione di pagare la mia vincita,oppure no, perché stavo impazzendo a mandare continuamente documenti. È abbastanza frustrante.
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