MyStake Casino - Ο παίκτης παλεύει να επαληθεύσει.

Hello. I signed up and checked my identity on 18/05/2022. I made a win of 600 euros the next day. I picked up and everything went ok. Over the next few days I had a subsequent win of € 5000. I have been trying to withdraw for about a week and they reject my request. KYC support contacted me by email for card verification. They asked me to verify the cards with which I had deposited. I have performed this verification successfully. At the same time, they started asking me to verify a third card that I have NEVER used, it is not in my availability and has never been in my name. I sent, as proof, the list of deposits that I made is that I took from the site history and then compare it with the balance card movements that I had verified is actually used for deposits. In spite of everything, they still continue to argue that I have used this third card even in the face of the evidence that this is not the case. I made 6 deposits, of which 2 with a Mastercard (already verified) and 4 with a Visa card (already verified). With dates and times that correspond with those of the history of deposits on the site. I DON'T KNOW HOW TO DO IT ANY MORE. I assume he is running scams.

Ciao. Mi sono iscritto e ho eseguito la verifica dell’identità in data 18/05/2022. Ho fatto una vincita di 600 euro il giorno successivo. Ho prelevato ed è andato tutto ok. Nei giorni successivi ho avuto una successiva vincita di €5000. Sono una settimana circa che provo a ritirare e mi rigettano la richiesta. Mi ha contattato l’assistenza KYC per email per la verifica delle carte. Mi chiedevano la verifica delle carte con cui avevo depositato. Ho eseguito tale verifica con successo. Contestualmente, hanno iniziato a chiedermi di verificare una terza carta che non ho MAI utilizzato, non è nella mia disponibilità e non è mai stata intestata a me. Ho inviato, come prova, la lista dei depositi che ho fatto è che ho preso dalla cronologia del sito per poi confrontarla con i saldi movimenti delle carte che avevo verificato è realmente utilizzato per i depositi. Nonostante tutto, continuano ancora a sostenere che ho utilizzato questa terza carta anche davanti l’evidenza che non è così. Ho eseguito 6 depositi, di cui 2 con una carta Mastercard (già verificata) e 4 con la carta Visa (già verificata). Con date e orari che corrispondono con quelli della cronologia dei depositi sul sito. NON SO PIÙ COME FARE. Presumo che esegua delle truffe.

Hello daniele1994,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Which documents are already approved? How did the casino even come out with the card which was not even used? When was the last time the casino responded to you and what was it about? How did they react to the fact that you did not even use the mentioned card?

Looking forward to your answer.

Regards,

Nick

Hello daniele1994,

Could you also please forward the card numbers on both used cards. You can also send it to nikolas.b@casino.guru.

Looking forward to you answer.

Regards,

Nick

Hello daniele1994,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.