Γεια, εγγράφηκα στον ιστότοπο mystake. Έστειλα τα έγγραφα όπως μου ζητήθηκαν, επαλήθευσαν εν μέρει τον λογαριασμό μου επειδή περίμεναν ακόμη ένα έγγραφο που να πιστοποιεί την κατοικία μου. Αφού είχα χάσει παίζοντας τα μίνι παιχνίδια, δεν το είχα στείλει πίσω.
Αποφάσισα να κάνω άλλη μια κατάθεση και ευτυχώς (αλλά σε αυτό το σημείο λέω δυστυχώς!) κατάφερα να συγκεντρώσω 1031,93 € σε κέρδη και αποφάσισα να κάνω ανάληψη. Στέλνω το αντίγραφο κίνησης τραπεζικού λογαριασμού, καθώς τυχαίνει ο ιστότοπος κολλάει και εμφανίζεται ένα μήνυμα που λέει ότι μπορεί να είναι και δικό τους λάθος και πρέπει να επικοινωνήσω με τη βοήθεια. Μέσω chat μου λένε να επικοινωνήσω με αυτήν τη διεύθυνση kyc@mystake.com
μετά από πολλά email στα οποία δεν απάντησα, και όπου έχω επισυνάψει ξανά τα έγγραφα και το αντίγραφο του τραπεζικού λογαριασμού μου, μου απαντούν λέγοντας ότι έχω πλαστογραφήσει τα έγγραφά μου και ο λογαριασμός θα κλείσει αφού αποσύρω την τελευταία μου πληρωμή των 10,00 €! Τα 1031,93 ευρώ φαίνεται να έχει αποσυρθεί από τον διαχειριστή!
δηλαδή δεν μου ζήτησαν καν αποδεικτικό επαλήθευσης, selfie ... τίποτα, παράλογο!
μπορείτε να με βοηθήσετε να κάνω ανάληψη των κερδών μου;
Hi, I signed up for the mystake site. I sent the documents as requested, they partially verified my account because they were still waiting for a document certifying my residence. Since I had lost playing the mini games, I hadn't sent it back.
I decided to make another deposit and fortunately (but at this point I say unfortunately!) I managed to accumulate € 1031.93 in winnings and I decided to withdraw. I send the bank statement, as it happens the site crashes and a message appears saying that it could also be their mistake and I have to contact the assistance. Through chat they tell me to contact this address kyc@mystake.com
after several emails to which I had no reply, and where I have attached my documents and bank statement again, they reply saying that I have forged my documents and the account will be closed after I have withdrawn my last payment of € 10.00! The 1031.93 euros appear to be withdrawn by the admin!
that is, they didn't even ask me for proof of verification, a selfie ... nothing, absurd!
can you help me to withdraw my winnings?
Salve, ho effettuato l’iscrizione al sito mystake. Ho inviato i documenti come richiesto, mi hanno verificato l account parzialmente perché attendevano ancora un documento che certificasse la mia residenza. Visto che avevo perso giocando ai mini giochi, non l’avevo poi inviato.
ho deciso di fare un altro deposito e fortunatamente (ma a questo punto dico sfortunatamente!) sono arrivato ad accumulare 1031,93 euro di vincita e ho deciso di prelevare. Invio l estratto conto bancario, guarda caso si blocca il sito e mi appare una scritta dicendo che può essere anche un loro errore e devo contattare l assistenza. Tramite chat mi dicono di rivolgermi a questo indirizzo kyc@mystake.com
dopo varie mail alle quali non avevo risposta, e dove ho allegato nuovamente i miei documenti e l estratto conto, mi rispondono dicendo che ho contraffatto i miei documenti e l account verrà chiuso dopo che avrò prelevato il mio ultimo versamento di € 10,00! I 1031,93 euro risultano essere prelevati dall admin!
cioè non mi hanno nemmeno chiesto una prova di verifica, un selfie…niente, assurdo!
mi potete aiutare a ritirare la mia vincita?
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