Αγαπητέ Νίκο,
Επανέρχομαι στις δηλώσεις σας που κυκλοφόρησαν πριν από καιρό με τις κατάλληλες διευκρινίσεις να κάνω:
«Η ίδια η κατάσταση της άδειας οδήγησης είναι αυτή που αμφισβητείται, σε ορισμένα σημεία είναι δυσανάγνωστη…»
Δεν γνωρίζω από τα email που στέλνει η γαλλική και η αγγλική υποστήριξη ότι η άδεια είναι δυσανάγνωστη αλλά αντίθετα έχει λήξει, κάτι που είναι αρκετά διαφορετικό! Εξάλλου, αναλύοντας καλά την άδεια οδήγησης, όλα τα δεδομένα που εντυπωσιάζονται είναι ευανάγνωστα και η φωτογραφία φαίνεται άθικτη (δούλεψα αρκετά χρόνια στην ασφάλεια, οπότε γνωρίζω καλά τις διαδικασίες επαλήθευσης της ταυτότητας ενός ατόμου) , καθώς και πώς θα μπορούσα εχω ανοιξει αλλους λογαριασμους που παιζω τους τελευταιους μηνες με αλλους γνωστους οπερατερ αν ισχυει αυτο που λες? Επαναλαμβάνω επίσης ότι η άδεια είχε ήδη επαληθευτεί και ο λογαριασμός εγκρίθηκε λίγο καιρό πριν από το αίτημα ανάληψης , επομένως αυτό που λέτε δεν αντικατοπτρίζεται στην πραγματικότητα των γεγονότων. Επιπλέον, αυτή η άδεια επαληθεύτηκε και εγκρίθηκε στο αδελφό σας καζίνο Malibu Club Casino τον Δεκέμβριο μέσω της αίτησής σας για επαλήθευση εγγράφων! όπως φαίνεται καλύτερα παρακάτω:
"Ο λογαριασμός απενεργοποιήθηκε κατόπιν αιτήματός σας στις 23 Νοεμβρίου. Μόλις λάβουμε όλα τα έγγραφα, θα δούμε ότι ενεργοποιήθηκε ξανά για να διευκολυνθεί η ανάληψη."
Επαναλαμβάνω ότι ο λογαριασμός δεν απενεργοποιήθηκε κατόπιν αιτήματός μου, αλλά μονομερώς από την Anabelle που παρεξήγησε όσα είχα γράψει στο email που επισυνάψα εδώ στην καταγγελία! Ωστόσο, όλα τα έγγραφα έχουν πλέον αποσταλεί, γιατί δεν ενεργοποιήσατε ξανά τον λογαριασμό παιχνιδιών μου με το ενεργό υπόλοιπό μου;
«Ακόμα περιμένουμε την υποβολή των απαιτούμενων εγγράφων, μέχρι να ολοκληρωθεί η τεκμηρίωση δεν μπορούμε να συνεχίσουμε όπως είπα πριν».
Καλός! Τώρα έχετε λάβει όλα τα απαραίτητα έγγραφα για την επανενεργοποίηση του λογαριασμού μου, συμπεριλαμβανομένης της ψηφιακής κάρτας Visa με τελικό 1432. Έχω στείλει αρκετές υπενθυμίσεις σχετικά με τα διάφορα email που έχετε δημοσιεύσει στο διαδίκτυο (ένα αξιόπιστο θα ήταν αρκετό!) Χωρίς να έχω καμία απάντηση . Πότε λοιπόν θα ενεργοποιηθεί εκ νέου ο λογαριασμός μου;
Χαιρετίσματα.
Dear Nick,
I go back to your statements released some time ago with the appropriate clarifications to make:
"The state of the driving license itself is what is in question, in some places it is illegible ..."
I am not aware from the emails sent by both French and English support that the license is illegible but on the contrary it has expired, which is quite different! After all, by analyzing the driving license well, all the data impressed are legible and the photo appears to be intact (I worked for several years in security so I know well the procedures for verifying the identity of a person) , also how I could have opened other accounts I have been playing in recent months with other well-known operators if what you say is true? I also reiterate that the license had already been verified and the account approved some time before my withdrawal request , therefore what you say is not reflected in the reality of the facts. In addition, this license was also verified and approved on your sister casino Malibu Club Casino in December through your document verification application! as better illustrated below:
"The account was deactivated at your request on November 23rd. Once we have received all the documents we will see that it is reactivated in order to facilitate the withdrawal."
I reiterate that the account was not deactivated at my request, but unilaterally by Anabelle who misunderstood what I had written in the email I attached here in the complaint! However, all the documents have now been sent, why haven't you reactivated my gaming account with my active balance?
"We are still waiting for the required documents to be submitted, until the documentation is complete we cannot go on as I said before."
Good! You have now received all the documents necessary to reactivate my account, including the Visa digital card with final 1432. I have sent several reminders regarding the various emails you have posted on the internet (a reliable one would be enough!) Without having any response. So when will my account be reactivated?
Greetings.
Caro Nick,
torno sulle tue affermazioni rilasciate un pò di tempo addietro con le opportune precisazioni da fare:
"Lo stato della patente di guida stessa è ciò che è in questione, in alcuni punti è illeggibile..."
Non mi risulta dalle email inviate sia dal supporto francese sia inglese che la patente sia illeggibile ma al contrario scaduta, cosa ben diversa! Del resto analizzando bene la patente di guida tutti i dati impressi sono leggibili e la foto risulta essere integra (ho lavorato per diversi anni nella sicurezza pertanto conosco bene le procedure di verifica dell'identità di una persona), inoltre come avrei potuto aprire altri conti gioco in questi mesi con altri operatori molto conosciuti se ciò che affermi fosse vero ? Ribadisco inoltre come la patente fosse già stata verificata ed il conto approvato tempo prima dalla mia richiesta di prelievo, pertanto ciò che affermi non trova riscontro nella realtà dei fatti. Inoltre tale patente è stata verificata ed approvata anche sul vostro casinò gemello Malibù Club Casino nel mese di dicembre attraverso il vostro applicativo di verifica dei documenti! come di seguito meglio illustrato:
"L'account è stato disattivato su tua richiesta il 23 novembre. Una volta ricevuti tutti i documenti vedremo che viene riattivato al fine di facilitare il ritiro."
Ribadisco che l'account non è stato disattivato su mia richiesta, ma unilateralmente da Anabelle che ha frainteso quanto avevo scritto nella email che ho allegato qui nel reclamo! Comunquesia adesso tutti i documenti sono stati inviati, come mai non avete riattivato il mio conto gioco con il mio saldo attivo ?
"Stiamo ancora aspettando che vengano presentati i documenti richiesti, fino a quando la documentazione non sarà completa non possiamo andare avanti come ho detto prima."
Bene! Adesso avete ricevuto tutti i documenti necessari per riattivare il mio conto, compresa la carta digitale Visa con finale 1432. Ho inviato diversi solleciti in merito alle svariate email che avete messo su internet (ne basterebbe una affidabile!) senza però avere alcuna risposta. A quando la riattivazione del mio conto quindi ?
Saluti.
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