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I deposited 20 euros this morning according to skrill and my bank accepted the deposit but the casino says it has been declined and it will be returned to my account soon unfortunately the same thing happened to me a few months ago and from there I've been up to I didn't see anything today either, so I think that the money doesn't come from the live chat, the same answers always come, so it doesn't help either, I've asked several times in the chat to be blocked, this request was answered with we can offer you a bonus, a cheek for me

Ich habe heute morgen 20 Euro eingezahlt laut skrill und meiner Bank is die Einzahlung erfolgt aber das Casino sagt es wäre abgelehnt worden und es würde bald wieder auf meinem Konto zurück überwiesen leider is mir das selbe schon vor einpaar Monaten passiert und von da habe ich bis heute auch nicht nichts gesehen also denke ich das das Geld nicht kommt vom live Chat kommen immer die selben Antworten also bringt auch nichts habe auch mehrfach im Chat um Sperrung gebeten diesem Wunsch wurde mit wir können ihnen eine Boni anbieten geantwortet für mich eine Frechheit

Dear XxxxxxX,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated.

Could you please clarify if the deposit you tried to make one month ago was located and returned to your bank account or not?

Thank you very much for your understanding.

Best regards,

Tomas

Dear XxxxxxX,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.