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I requested a withdrawal from the casino instantcasino.com over 48 hours ago (1800€). Normally my money is always in my account within 24 hours. I asked yesterday and the casino said there were a high number of transactions and they couldn't tell me exactly when the money would be paid out. Today I tried to contact customer service and they didn't answer or were barely reachable. I'm starting to worry because I didn't do anything wrong. And the money should normally be there. I am verified and can normally withdraw money. My account is not restricted either, deposits work normally. But the withdrawal is still pending and so far I have only been put off and not given an exact time for the withdrawal.

Ich habe vor über 48 Stunde eine Auszahlung im Casino instantcasino.com aufgegeben (1800€) normalerweise waren meine Gelder immer innerhalb der 24std Frist auf meinem Konto. Ich hatte gestern nachgefragt und das Casino meinte es würde eine hohe Anzahl an Transaktionen geben und sie mir nicht genau sagen können wann das Geld ausgezahlt wird. Heute habe ich versucht den Kundenservice zu erreichen und dieser Antwortet nicht bzw ist kaum erreichbar. So langsam mache ich mir sorgen denn ich habe nichts falsch gemacht. Und das Geld sollte normalerweise da sein. Ich bin verifiziert und kann normalweise Geld auszahlen. Konto ist auch nicht eingeschränkt, Einzahlen funktioniert normal. Aber die Auszahlung steht immer noch auf offen und bis dato wurde nur vertröstet und mir wurde keine genau Zeit zur Auszahlung gesagt.

Dear Sam_0710,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

Hey Dominika, you transferred the money yesterday :) I was a bit hasty. Thanks, you can close the post!

Hey Dominika sie haben gestern überwiesen 🙂 da war ich ein bisschen voreilig Danke kannst den Beitrag schließen!

Dear Sam_0710,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru