IceCasino - Ο παίκτης ισχυρίζεται ότι η πληρωμή καθυστέρησε.

I made a withdrawal and now they are looking for Prof of income which I have given and pictures of my bank card

But they denied my document I uploaded more and they are delaying the process

I have emailed them explaining where my money comes from any no one has got back in contact with me

I would appreciate some help.please as they never looked for these documents when I was depositing money

Thank you

Monica o***

Dear modonovanmodonovan,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good morning

I have sent them another email today but no one is responding to my emails

I have just checked the kyc verification and all my documents have been denied and some have been removed please find attached the documents I have uploaded to ice casino

Dear modonovanmodonovan,

Have you received your withdrawal from the casino yet?

Hello

I have been withdrawing it bit by bit and that is working fine for me I nearly have it all.withdrawn now

Thank you very much

Thank you for your reply, modonovanmodonovan. Do I understand correctly that we can consider this case resolved?

Hello

Yes you can close it

Thank you very much

Monica o***

Dear modonovanmodonovan,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru