HitNSpin Casino - Ο παίκτης αντιμετωπίζει ανησυχίες για καθυστέρηση πληρωμών.

Today, I requested a payout of 900 Euros, but due to the numerous negative reviews, I have decided to file this complaint. I recall that in my last withdrawal request, I waited in vain for a week as the payout remained in processing. Meanwhile, other casinos take just 3 days, but it seems to take months here. The customer service informed me that it could take much longer without verification, possibly weeks. Now that I have submitted all the necessary documents, I hope to receive my payout soon. I will retract my complaint as soon as this occurs.

Ich habe heute 900 Euro als auszahlung beantragt aufgrund der vielen negativen Bewertungen stelle ich hier eine Beschwerde rein. Ich hatte schon bei meiner letzten Auszahlung vergeblich gewartet 1 Woche auszahlung weiter in Bearbeitung in anderen Casinos dauert es 3 Tage hier wohl Monate. Der Kundendienst meinte ohne Verifizierung kann es viel viel länger dauern sogar Wochen. Nun habe ich alle Unterlagen eingereicht und hoffe auf eine Auszahlung sobald dies geschieht ziehe ich meine Beschwerde zurück

Dear mauricedannhl,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

So today I got the message that my proof of residence was not correct, it supposedly says a different country. I uploaded my current registration certificate and an invoice from my energy supplier, both of which supposedly didn't match my address

Also heute die Nachricht mein Wohnsitznachweis wäre nicht korrekt es steht angeblich ein anderes Land drauf.Ich habe meine aktuelle meldebescheinigung und eine Rechnung meines Energie versorgers hochgeladen beide mir meiner Anschrift angeblich passt es nicht

Hello all

According to our records, there are no pending/new withdrawal request.

All has been paid out.

Kind regards

The money was paid out today if closed

Das Geld wurde heute ausgezahlt falls geschlossen

Dear mauricedannhl,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru