Gamblezen Casino - Η απόσυρση του παίκτη καθυστερεί λόγω αιτημάτων εγγράφων.

I am already verified. However, the casino keeps sending me emails requesting that I submit documents.

Ich bin bereits verifiziert. Leidet schickt mie das casino immwr wieder mails, das ich unterlagen einreichen soll

Dear montanamel,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify which documents you uploaded to your casino profile when your verification was requested?

Which documents are you now being asked to submit to the casino for verification?

Do you have any pending withdrawal requests in your account?

Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have uploaded my ID and bank cards (front and back). Now the casino wants my bank card and credit card, ID and Skrill bank statement again. But I did not deposit with Skrill, but with bitcoin.

We had a bonus, but we didn't use it. The money is no longer visible.

ich habe meinen ausweis, bankkarten ( vorder und rückseite hochgeladen . Nun möchte das casino wieder die bankkarte und kreditkarte, ausweis und skrill kontoauszug haben. ich habe jetzt aber nicht mit skrill eingezahlt, sondern mit bitcoin.

wir hatten einen bonus, den wir aber nicht genutzt haben. Das Geld ist jetzt auch nicht mehr zu sehen.