Frumzi Casino - Οι αναλήψεις του παίκτη καθυστερούν.

Good evening, after reading many reviews and complaints about this particular casino, I became worried about the withdrawals I requested on 3/8 and 4/8, which still appear to be pending. Can you please advise me on what steps to take?

Καλησπέρα μετά από πολλές αξιολογήσεις και παράπονα για το συγκεκριμένο καζίνο αγχώθηκα για τις ανάληψεις των χρημάτων μου που αιτήθηκα στις 3/8 ,4/8 και ακόμα φαίνονται εκκρεμείς. Μπορείτε να μου πείτε πως να κινηθώ ;

Hello zervos345,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Frumzi Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Verification I was told in live chat that my account is not needed at the moment. And no the profits did not come from bonuses. I last spoke a little while ago in an email I sent them about the withdrawals. I will send you the answer in a photo

Επαλήθευση μου είπαν σε live chat ότι δεν χρειάζεται προς το παρόν ο λογαριασμός μου . Και όχι τα κέρδη δεν προήλθαν από μπόνους. Τελευταία φορά μίλησα πριν λίγο σε ένα email που τους έστειλα για τις αναλήψεις. Θα σας στείλω την απάντηση σε φωτό

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Why don't you answer?

Γιατί δεν απαντάτε ;

Hello zervos345,

The time on the top of the page indicates the time to reply. Also as mentioned in my first post, withdrawals take up to 14 days so until then I can only advise to wait.

I will wait for 14 days to pass. And I will wait until the matter has not been resolved to advise me what to do.

Θα περιμένω να περάσουν 14 μέρες . Και θα περιμένω ένα δεν έχει λυθεί το θέμα να με συμβουλέψετε τι να κάνω .

I have informed the company that by tomorrow I will wait for the money to come in otherwise I will move otherwise I also sent them an email

Έχω ενημέρωση την εταιρία ότι έως αύριο θα περιμένω να μπουν τα χρήματα ειδάλλως θα κινηθώ αλλιώς τους έστειλα και εμαιλ

Today is the 14th day and the money has not come in and I don't have any information either I want you to proceed with your matter please and tell me what I need to do

Σήμερα είναι 14 μέρα και τα χρήματα δεν έχουν μπει και ούτε έχω κάποια ενημέρωση θέλω να προχωρήσετε το θέμα σας παρακαλώ και να μου πειτε τι χρειάζεται να κάνω

15 days of patience and I can't wait any longer, I want to file a complaint

15 μέρα που κάνω υπομονή και τίποτα δεν μπορώ να περιμένω άλλο θέλω να προχωρήσουμε σε καταγγελία

Why is no one answering I will wait 4 days as it says on the dashboard items I will wait 16 days for my withdrawal to complete please help me resolve the issue quickly

Γιατί δεν απαντάει κανένας θα περιμενω 4 μέρες όπως λέει επάνω στο ταμπλό είδη περιμενω 16 μέρες να ολοκληρωθεί η ανάληψη μου σας παρακαλώ βοηθήστε με να επιλυθεί το θέμα γρηγορα

Thank you zervos345 for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Ok thanks!

Οκκκ ευχαριστώ!

I will have to wait another 6 days for you to answer me the withdrawal I have made is on 4/8 and today we have 24/8 it has been many days I have been patient for my money and I am starting to worry a lot.

Θα πρέπει να περιμενω άλλες 6 ημέρες για να μου απαντήσετε η ανάληψη που έχω κάνει είναι στις 4/8 και σήμερα έχουμε 24/8 έχουν περάσει παρά πολλές ημέρες που έκανα υπομονή για τα χρήματα μου και αρχίζω να ανησυχώ πολύ.

Dear zervos345,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Frumzi Casino representative to join this conversation.

Dear Frumzi Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

The withdrawal is complete. Thank you very much!!!!

Η ανάληψη ολοκληρώθηκε . Σας ευχαριστώ παρά πολύ !!!!

Dear zervos345, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru . Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Mirka

Casino.Guru