FoxyPlay Casino - Ο παίκτης αντιμετωπίζει καθυστερημένη διαδικασία επαλήθευσης.

Hello, I was told that verification would take 2 days, but now it's the 5th day and I keep getting the same response that they don't know how long it will take.

Здравствуйте, сказали верификация 2 дня, а в итоге уже 5 день один и тот же ответ, что они не знают сколько времени это займет.

Dear dxlive86,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Therefore, I would recommend that you wait at least one more week so that the casino has enough time to review your documents. I will keep this complaint open and if there is no development by the end of this time frame, please let us know and we will intervene.

Thank you in advance for your understanding.

Best regards,

Kristina

Dear dxlive86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The problem has been resolved, the complaint is no longer relevant, thank you.

Проблема решена, жалоба не актуальна, спасибо.

Dear dxlive86,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru