I received an email asking for bank statement with payment and copy of bank card then I received another email saying I have received a refund and it will be with me within 2_5 working days this was on the 24th Nov i still haven't received payment .Now they are ignoring all communications from me
Oh really? Have you let your bank know? They should definitely be able to sort it with merchant giving refund confirmation?
Not sure they don’t respond to me but Finnart did, bank has raised a dispute with both so will wait until 27th Jan for a response as they won’t give me access to the funds before.
I also message them everyday asking for a refund goods not received/transaction laundering.
My credit card ones VISA little hassle but all good in the end. Mastercard debit, Chase are terrible with it flag as fraud ignored, goods not received then they raise them but state they want the merchant to refund directly before helping.
This is the problem I had with Revolut. They automatically put everything through as Fraud and it was immediately declined because I authorised them and "shared details with a 3rd party". I had to get the FOS to intervene(and Mastercard) to get them to actually process as Goods and Services not received. Took forever as well.
From what everyone says Revolut are a pain, Chase are not much better will see what this Finnart and artstrid say in response by 27th Jan, my main ones were visa via Barclaycard thankfully. It’s just so frustrating that Mastercard state a provisional refund is immediate yet Chase don’t apply it.
I actually choose banks based on whether their with VISA or Mastercard now, Mastercard's rules are terrible relating to these things.
Also I don't get why one bank follows a different chargeback process to another. Got my money back instantly with N****** but have to wait with H*** .
Still awaiting updates with canapay, falcora, quickbit and payop
Barclaycard was immediate, Chase did one immediately few months ago yet now choose to not give a provisional refund, only good thing was I complained and had £25 compensation not a huge amount but pays for something. Thing is most people are
reliant on the funds luckily mine was small and not reliant but for others it’s a poor experience.
I’m having the same issues, now it’s become apparent finnart and Artsrid aren’t refunding me since they’ve ignored me since saying they’ve issued a refund. I contacted chase to ask for an update on the case and they can’t provide a timeline and keep asking me the same questions over and over then say someone will be in touch.
it’s frustrating as they’d be first to action something if you owed them money
I sent a CEO complaint in and they responded straight away but no progress on the 45 days so just a waiting game. Only thing is keep emails then if they do come back you can send them in.
Revolut are a complete headache bounce you around from bot to bot or lazy agent mixture of both . Auto refusal arstrids no goods received just show invalid chargeback . Revolut don't want to know
Has anyone had dealings with fomaline uab . Revolut don't want to know .wont raise obviously scam merchant
That’s ridiculous, surely goods not received should always be raised.
I asked them to amend but they won't do it they really are a nightmare .they raised finnart after initially rejecting it but won't do the same with fomaline and arstrids say mastercard rules won't allow it it's chaotic they don't answer questions just generic bot type replies . Then said they were closing my account . These chargebacks would be really likely to succeed. They seem like they are in bed with the scam merchants . Fos might be an option but they are likely in the brown envelopes themselves
when emailing the third-party merchants regarding the transactions, do you acknowledge the fraudulent activity and transaction laundering or just tell them you do not recognise these transactions and have never purchased anything from them and request a refund?
Most banks would raise these .it's getting past the gatekeepers . The Frontline agents don't seem to know the true likelihood of these claims succeeding or maybe they are encouraged to prevent them. They really should be raising these . No goods received and all merchants just don't reply to anything
when emailing the third-party merchants regarding the transactions, do you acknowledge the fraudulent activity and transaction laundering or just tell them you do not recognise these transactions and have never purchased anything from them and request a refund?
What you have said - will win almost every single time. However, if you have lots of them then the bank may just close your account.
Revolut are a complete headache bounce you around from bot to bot or lazy agent mixture of both . Auto refusal arstrids no goods received just show invalid chargeback . Revolut don't want to know
Yeah I had to raise it to FOS and Mastercard to get Revolut to do anything. They sat as "Invalid" for ages because they raised them as "Fraud" rather than Goods and Services.
It's good to see others have persevered and got some success in the end .really does seem like sporadic the goods results. They say that one of the merchants fomaline uab is a money transfer Service so can't be treated as goods not received . Even though I didn't get any orders or order confirmations master card debit card .what should be done here fos? Do they work in the end ? Did fos order them to amend ?
Found this out about formuline UAB is based in Lithuania and is a money transfer crypto platform is owned by 1 director and is also a subsidiary of quickbit .I contact Quickbit about formuline who said no nothing to do with them SMH ....liars as the owner of Formuline UAB is one of the biggest donators and shareholders in Quickbit.and a big shiny picture with his name is on their website .formuline won't answer emails Quickbit deny affiliation even if evidence presented to them in black and white
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