πριν από 1 έτος
Hey.
According to the review it is not forbidden, though I would ask the chat operator and save the reply for further use - just in case.
Sol Casino - γενική συζήτηση (σελίδα 2)
πριν από 1 έτος
Hello guys! How many of us here with have a withdrawal request awaiting additional check? I am just curious. I initiated on 02.26 and one more on 02.28.
πριν από 1 έτος
Hello Nanika.
To learn a bit more about your situation, what seems to be the issue? Any concerns? Let us know how are your withdrawals proceeding. 🤞
πριν από 1 έτος
My withdrawal request is under addition check, they are checking my betting history for unfair gambling whatever it means. I think this check is unnecessary and I'm just curious, how many people is in this situation too besides me.
πριν από 1 έτος
I thought as much. Well, the casino must initiate such a check to be sure no fraud was committed. Only after the conclusion is made the situation should become clearer. The casino feels it is necessary, or alternatively, such a check can be completely random - triggered by the system.
One way or the other, if you have not done anything against the rules, you should be fine.🤞
πριν από 11 μήνες
When you loose few thousands euro you will receive:
"We would like to tell you good news!Your profile has gotten a personal VIP service.If you have any questions or difficulties during the gameplay you can e-mail us. Also using a chat on our site you will be transferred to a personal manager.Now the maximum time for consideration of the cashout request will be 2 hours but you can write your personal manager to speed up this process.Аn individual bonus program is аlso available for you. You can contact us in any convenient way to activate personalized offers that are calculated individually. No deposit bonus is available after depositing a total of 300 Euros and deposit bonus from 150 Euros. Operations made from the moment of withdrawal, accrual of cashback, activation of other personal or no deposit bonus are taken into account. For the deposit personal bonuses the wager is 35, and for no deposit bonuses is 3.How would it be more convenient to contact you? I would be grateful for your feedback!If you have any additional questions, please contact us.
We will be glad to help you!"
When you will try to withdraw good winnings, you will receive message about additional verification, now 2 hours withdraw 😀
πριν από 11 μήνες
So do I understand correctly that you did the additional verification and then the withdrawal arrived within 2 hours as promised ? I think it's nice if the casino respects its players and treats those who have spent quite a lot as loyal. 🙂
πριν από 11 μήνες
Δυσκολεύομαι να κάνω την πρώτη ανάληψη από το Sol Cassino, χρειάζονται 13 ημέρες, παρόλο που έστειλα όλα τα έγγραφα που είπαν ότι υπάρχει μια επιπλέον επαλήθευση 31 ημερών, κάτι εντελώς περιττό που θα πρέπει να παρεμβαίνει στις συστάσεις του γκουρού του καζίνο για αυτό το καζίνο , έχω πάει ήδη σε αυτό το καζίνο μέσω αυτής της σελίδας και αντιμετώπισα αυτήν την ταλαιπωρία, ακόμα και επειδή σε οποιοδήποτε καζίνο εγγράφω κοιτάζω τη βαθμολογία τους στο Guru και στο Reclame aqui
Αυτόματη μετάφραση:
πριν από 11 μήνες
Hi, additional verification is sometimes customary in casinos. Of course, it is certainly not pleasant if it should take so long.
However, I was going to recommend that you file a complaint, but I see that you've already done that and now you'll have to wait since Petronela wrote that we give casinos 14 days to resolve the verification or withdrawal.
So in this instance we have no choice but to hold on and see where your case goes. If the casino verified your documents or you managed to withdraw in the meantime, would it be possible to update us? I will wait.
πριν από 11 μήνες
Όταν επιλυθεί η υπόθεσή μου, θα αποσύρω την καταγγελία, αλλά αυτό είναι ένα από τα χειρότερα καζίνο που έχω δει ποτέ και το επίπεδό του εδώ στο Guru δεν θα πρέπει να είναι υψηλό, 31 ημέρες δεν έλεγξα τίποτα επειδή έκανα μόνο 13 ζωντανά στοιχήματα και έπαιξα κουλοχέρηδες , επομένως αυτή η πρόσθετη επαλήθευση από αυτούς είναι άδικη και περιττή, Τρομερό καζίνο ανεξάρτητα από το αν η υπόθεση έχει επιλυθεί ή όχι
Αυτόματη μετάφραση:
1
πριν από 11 μήνες
I understand your frustration, but the casino can choose whether or not to perform any additional verification. Of course, I understand that it is certainly not pleasant to wait and it would be appropriate to give some reason from casino. However, as I said, we will have to wait and see how it goes. I hope everything will be sorted out soon.
πριν από 10 μήνες
Παρά το γεγονός ότι χρησιμοποιώ τον ιστότοπο εδώ και 2 χρόνια και ο λογαριασμός μου έχει επαληθευτεί πλήρως. Και πριν, ήρεμα έκανα αναλήψεις. Μετά από μια μεγάλη νίκη, η απόσυρσή μου ακυρώθηκε και μου ζήτησαν μια νέα selfie με το διαβατήριό μου και μια άλλη selfie με το πιστοποιητικό γέννησής μου. Τους έστειλα τα πάντα. Τώρα λένε ότι η απόσυρσή μου μπορεί να καθυστερήσει 31 ημέρες λόγω πρόσθετης επαλήθευσης.
Έγινε επεξεργασία από τον συντάκτη πριν από 10 μήνες
Αυτόματη μετάφραση:
πριν από 10 μήνες
Phew, that's not nice for sure. As far as your documents are concerned, have they been accepted or will they still be verified first and therefore it may take up to 31 days ? I would like to point out that we give casinos 14 days to resolve the withdrawal process, so if nothing is done in that time and you have no new information, then you can file a complaint with us.
However, do you think you can try to be patient and wait and see how the whole thing develops and let us know if you have anything new ?
πριν από 10 μήνες
Στην αρχή ακύρωσαν την απόσυρσή μου και ζήτησαν έγγραφα. Υπέβαλα, εγκρίθηκαν τα έγγραφά μου και δημιούργησα ξανά αίτημα ανάληψης. Τώρα λένε ότι αυτή είναι μια πρόσθετη επαλήθευση του λογαριασμού μου. Λοιπόν, όσο περιμένω, θα γράψω αν έχω κάποια ενημέρωση.
Έγινε επεξεργασία από τον συντάκτη πριν από 10 μήνες
Αυτόματη μετάφραση:
πριν από 10 μήνες
It will certainly be useful if you have something new to write to us. I understand that this is a supplementary verification, but 31 days for a couple of documents is quite a lot for me. We give casinos 14 days, so if you don't have any updates as I mentioned, you can then use our free feature - the complaint.
However, I correctly gather that the documents for the additional verification have not yet been accepted, yes ?
I will wait for the answer.
πριν από 10 μήνες
με παρεξηγήσατε) όλα τα έγγραφά μου έχουν ήδη εγκριθεί) Αυτό μου είπαν προς υποστήριξη: «Έχουμε το δικαίωμα να περιορίσουμε τη δυνατότητα ανάληψης κεφαλαίων εντός περιόδου έως και 31 ημερολογιακών ημερών για να ελέγξουμε τον λογαριασμό για την παρουσία άδικο παιχνίδι».
Αυτόματη μετάφραση:
πριν από 10 μήνες
Allow me to step in, if you don't mind.
This is kind of an additional verification, it seems - your gaming activity check. Usually, it may take up to a month because cooperation with the game provider might be requested. I understand it is a nuance to you, but as far as I can tell, there is still a chance this check will possibly end sooner.
One way or another, for now, I'd say we have to wait. 🤷♂️
πριν από 9 μήνες
I played sport betting on this site, everything was fine til i got a random 31 day "ban". The support said: "By the decision of the administration, your withdrawal request is under additional verification which can take 31 celander days." Its been 28 days now and still nothing. I cant bet on sport because i have a huge limit on everything and i cant withdraw either.
πριν από 9 μήνες
Δεν είσαι ο μόνος, όλοι έχουν το ίδιο πρόβλημα. Μόλις κερδίσετε ένα μεγάλο ποσό, ο λογαριασμός σας θα υποβληθεί σε επαλήθευση 31 ημερών. Έχουν περάσει 22 μέρες και ακόμα περιμένω απάντηση από την υποστήριξη. Μου φαίνεται ότι καθυστερούν εσκεμμένα όλους τους ελέγχους σχεδόν μέχρι την τελευταία μέρα, ελπίζοντας ότι θα χάσεις τα χρήματά σου στο καζίνο.
Έγινε επεξεργασία από τον συντάκτη πριν από 9 μήνες
Αυτόματη μετάφραση:
πριν από 9 μήνες
I played sport betting on this site, everything was fine til i got a random 31 day "ban". The support said: "By the decision of the administration, your withdrawal request is under additional verification which can take 31 celander days." Its been 28 days now and still nothing. I cant bet on sport because i have a huge limit on everything and i cant withdraw either.
πριν από 9 μήνες
Hello, I see you have the same problem as other players who played here. I think it's not right if the casino can't give you any answer during these days and you don't know where you stand. It would also be good to know the reason why they blocked your account, but I can see that it is difficult to get that information.
Anyway, since this is sports betting, I would recommend you to file a complaint at one of these links, and hopefully they will try to help you:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
Are you in ? If so let me know how it goes.
