I send an valid and correct claim to Scatters casino first week of May and despite I pushed them every week during four month, they simply ignore it and obviously decided to handle clients claim by not act or answer.
I have also asked them many times to send me my made transactions as well as copy of theirs previous T&C due to they changed them after they received my claim, but also there just totally silence.
Even the worst blacklisted scam casino´s normally answer anyway, while Scatters casino just simply don´t care.
Background on my claim is that I having a problematic playing addiction as I went into after my divorce six years ago.
It all ended up so badly that I was hospitalized for my addiction under three month during 2018.
I started at that time to use the Swedish playing tool game break which locked myself for all gaming at all casinos whom have license in Sweden, and by law can approach players in this market.
According to the Swedish law from January 2019, only casino whom have license in Sweden have legal right to act here and to approach Swedish player.
It is stated clearly that a casino without Swedish license are making an criminal action if they in any way do marketing or process Swedish players.
To offer bonuses or campaigns except the first welcome- bonus is also strictly forbidden, even for a casino with license.
1: Scatters VIP staff did without Swedish license during 2020/2021 active and deliberately processed me on weekly basis with running campaigns, bonuses
and cashbacks encourage me to play, despite they very well know it´s against the Swedish law. I have whole binder of material that proofs this.
2. CJEU has have repeatedly recognised EU countries’ rights to restrict the cross-border supply of certain gambling services where necessary to protect public interest objectives such as the protection of minors, the fight against gambling addiction, and the prevention of crime and fraud.
3. Scatters T&C (contract) will be classified as unfair according to EU Directive 93/13 of 5 April 19, and a company’s T&C doesn’t go above country laws and EU directives.
4. It is also stated according to Chapter 19, second paragraph of the Swedish Gaming Act: "there is an obligation not to provide Payment Solutions to casino whom lack a Swedish license". I have thereby asked Scatters repeatedly for my made transactions, but they refuse to answer that as well.
5. It was on top of all this also quite obvious for Scatters that I had a heavy playing addiction.
One example was when I had an balance of euro 75.000 and wanted to make an withdrawal in August 31 -2020.
Then they suddenly asked for huge many additional document despite I was verified already.
But when I sent all that asked additional docs as they wanted, my withdrawals was still not processed 5 days later.
In the end I played it all back of course as they waited for, and after that they gave me a lot of big free bonus money and encourage me heavily to continue.
All this correspondence is saved of course. They on the other hand never asked for such extra documents during my huge deposits, as they must according to theirs T&C.
6. There where two other casinos involved in my claim process for same issue and both of them chose an settlement instead of a process.
They of course understood that they had broken the law, while Scatters decided to not even answer. Scatters have got proof on these settlements as well.
7. My damage is so much more than just money, but I choose to legally only demand reimbursement for my net loss euro 59.180 as I made with Scatters
during 2020/2021 when theirs loyal team against the Swedish law and EU directives, processed me more or less every day by phone and mail.
Jan Kristiansson
Τι κάνετε όταν το Scatters casino δεν απαντά σε εμένα ή στο προσωπικό του φόρουμ για τέσσερις μήνες για έγκυρη αξίωση 705.000 SEK;
Επίσης, δεν στέλνουν τις απαιτούμενες ολοκληρωμένες συναλλαγές μου ή αντίγραφο των προηγούμενων όρων και προϋποθέσεων τους που θέλω καθώς άλλαξαν τους Όρους και Προϋποθέσεις μετά την απαίτησή μου.
Απλά απόλυτη σιωπή, όχι απάντηση και η MGA δεν απαντά ούτε στα email.
Hello.
Sorry for your trouble!
I presume you won't get any direct answer here on the forum from the casino either. Thus, a complaint seems to be a thing to do.
Are you going to submit one?
Yes I have done that but https://scatters.com
was not listed on casino guru so I selected the complaint under Rant casino which belongs to same owner. I.e Gammix Ltd.
Hello, it is listed, I'd say. Looks the same as the link you posted many times before.
Check out the thread's name or use this direct link:
https://casino.guru/scatters-casino-review
Can you access the review, please?
Τι πρέπει να κάνω όταν η Scatters casino/Gammix Ltd δεν απαντήσει σε εμένα ή στο προσωπικό του φόρουμ στην έγκυρη απαίτησή μου των 59.000 €;
Επίσης, δεν στέλνουν τις απαιτούμενες ολοκληρωμένες συναλλαγές μου ή αντίγραφα των προηγούμενων όρων και προϋποθέσεων που θέλω, επειδή άλλαξαν τους όρους τους μετά την αξίωσή μου.
Μόνο απόλυτη σιωπή, ούτε μία απάντηση.
Παρεμπιπτόντως, σε τι είναι καλό το MGA, επίσης δεν ανταποκρίνονται όταν αναφέρω αυτό το καζίνο που απλώς αγνοεί τους ισχυρισμούς των πελατών.
Hello again!
I already mentioned the complaint feature, as I can see, you have tried that before, thus I suggest you submit one regarding this situation.
Can you do that? Use this link: https://casino.guru/complaints/create
This is definitely a wise step to take. Let me know if you need assistance regarding the complaint, and make sure to update us.
I can’t find that link- page anyway and Scatters casino is not on your list when I do an claim- report. Maybe it’s like that because I am entering from Sweden and Sweden is a restricted country for them?
Hello. I checked that before - players from Sweden should be allowed. See this:
https://casino.guru/scatters-casino-review#tab=js-tab-reputation
https://casino.guru/complaints/create
Can you create the complaint?
It should work given if you do not see the casino listed, just the option "I do not know the casino" and insert the link into the body of the complaint, please.
I'll wait for your update 🤔
Thanks a million for your help and feedback.
But maybe it’s no meaning for the time being because I also informed Casinomeister about it, and they got reply from the casino today that my case is under legal investigation, which takes time as well as are the reason that no one are allowed to answer me. Let’s see if this is correct information or not, even if I am a bit skeptic after my experience with Scatters. / Jan K
Hey there! Happy to help ✨
I see! Well, in this case, I wish you a fair yet quick ending!
Could you perhaps give us a basic picture of the dispute? What is it about? Share more only if you don't mind. 🙏
Yes I can of course share it with you.
I send my claim to Scatters first week of May and despite I pushed them every week during four month, they simply ignore it and obviously decided to handle clients claim by not act or answer.
I have also asked them many times to send me my made transactions as well as copy of theirs previous T&C due to they changed them after they received my claim, but also there just totally silence.
The issue is that I having a problematic playing addiction as I went into after my divorce six years ago.
It all ended up so badly that I was hospitalized for my addiction under three month during 2018.
I started at that time to use the Swedish playing tool game break which locked myself for all gaming at all
casinos whom have license in Sweden, and by law can approach players in this market.
According to the Swedish law from January 2019, only casino whom have license in Sweden have legal right to act here and to approach Swedish player.
It is stated clearly that a casino without Swedish license are making an criminal action if they in any way do marketing or process Swedish players.
To offer bonuses or campaigns except the first welcome- bonus is also strictly forbidden, even for a casino with license.
1: Scatters VIP staff did without Swedish license during 2020/2021 active and deliberately processed me on weekly basis with running campaigns, bonuses
and cashbacks encourage me to play, despite they very well know it´s against the Swedish law. I have whole binder of material that proofs this.
2. CJEU has have repeatedly recognised EU countries’ rights to restrict the cross-border supply of certain gambling services where necessary to
protect public interest objectives such as the protection of minors, the fight against gambling addiction, and the prevention of crime and fraud.
3. Scatters T&C (contract) will be classified as unfair according to EU Directive 93/13 of 5 April 19, and a company’s T&C doesn’t go above country laws and EU directives.
T&C (contracts) shall not obliging the consumer to fulfil all his obligations where the seller or supplier doesn’t.
4. It is also stated according to Chapter 19, second paragraph of the Swedish Gaming Act: "there is an obligation not to provide Payment Solutions to
casino whom lack a Swedish license". I have thereby asked Scatters repeatedly for my made transactions, but they refuse to answer that as well.
5. It was on top of all this also quite obvious for Scatters that I had a heavy playing addiction.
One example was when I had an balance of euro 75.000 and wanted to make an withdrawal in August 31 -2020.
Then they suddenly asked for huge many additional document despite I was verified already.
But when I sent all that asked additional docs as they wanted, my withdrawals was still not processed 5 days later.
In the end I played it all back of course as they waited for, and after that they gave me a lot of big free bonus money and encourage me heavily to continue.
All this correspondence is saved of course. They on the other hand never asked for such extra documents during my huge deposits, as they must according to the T&C.
6. There where two other casinos involved in my claim process for same issue and both of them chose an settlement instead of a process.
They of course understood that they had broken the law, while Scatters decided to not even answer. Scatters have got proof on these settlements as well.
7. My damage is so much more than just money, but I choose to legally only demand reimbursement for my net loss euro 59.180 as I made with Scatters
during 2020/2021 when theirs loyal team against the Swedish law and EU directives, processed me more or less every day by phone and mail.
Oh,.. this is a sad story, and I'm sorry for all you have been through! I believe you are a strong person capable of overcoming such a horrible experience.
I appreciate your honesty and the complexity of all the legal aspects you included in the post. Well put.
Hopefully, justice will be served though, I imagine there is still quite a long run before you.
What do you expect shortly? Or better say - any expectations given by a lawyer, perhaps?
Thanks a lot for your kind words and understanding. I just hope for some justice and to get main- part back of the losses from that casino to pay some of my debts with, which was one of the consequences from theirs un- legal and bad behavior against me/ Jan K
I see...
All I can say for now is that I wish you a fair yet quick solution. Keep fighting, but if I may be so bold, try to find a little moment of happiness and joy because this path you are on must be hardly demanding! Don't let yourself get consumed in the process. Be strong, even the worst episodes in our lives must end eventually. 🤞💚
Λαμβάνω την ίδια επαναλαμβανόμενη απάντηση εδώ και 6 μήνες, δηλαδή το παράπονό μου βρίσκεται στο γραφείο του αρμόδιου τμήματος και η υποστήριξη εξακολουθεί να δίνει την ίδια απάντηση.
Αλλά το έχω αναφέρει πρόσφατα στην KGC καθώς το Scatters casino άλλαξε την άδεια χρήσης από Gammix Ltd/MGA σε Starscream Ltd/KGC στα τέλη Ιουλίου.
Στη συνέχεια, η KGC μου απάντησε πριν από δύο εβδομάδες ότι η Starscream Ltd απορρίπτει και έτσι τερματίζει την αξίωσή μου εναντίον της, με βάση την παραβίαση του Scatter όταν η άδεια ήταν υπό την Gammix Ltd - MGA.
Η υποστήριξη της Scatter, που είναι πλέον υπό την Starscream Ltd, συνεχίζεται με τα ίδια ψέματα όπως πριν, δηλαδή ότι βρίσκεται στο γραφείο αρμόδιου τμήματος.
Ήξεραν ότι ο ισχυρισμός μου ήταν σωστός και έτσι χρησιμοποίησαν αυτό το άθλιο ψέμα για να περιμένουν τη μεταφορά της άδειας του Scatter, προσπαθώντας έτσι να αποφύγουν τον ισχυρισμό μου.
Ρώτησα την υποστήριξη Scatter εάν είναι η KGC ή ότι μου λένε ψέματα, αλλά ποτέ δεν πήρα απάντηση ή εξήγηση ούτε γι' αυτό.
Η αξίωση, η οποία είναι 59.180 ευρώ, είναι επιβεβαιωμένη αξίωση καθώς έλαβα αποζημίωση από άλλα δύο καζίνο για την ίδια υπόθεση.
Ελπίζω πραγματικά ότι το scatters.com δεν θα ξεφύγει χωρίς συνέπειες απλώς αμελώντας εντελώς να απαντήσει. Έχω λάβει βοήθεια από ένα φόρουμ καζίνο, αλλά ούτε απαντήσεις από το Scatters σε αυτά.
Hi, I've moved your post under the casino you're writing about. I see that you shared your experience with us some time ago and it still hasn't been resolved.
As for the fact that you filed a complaint with the licensing authority, I understand that it was rejected because they moved under a different license ? I would just like to check that so I don't misunderstand something.
However, you are going through a very complicated and difficult process and I would like to give you credit, because not everybody would be able to do that.
If you have any new information, could you please let us know? Be strong.
Thanks a million for taking your time.
Yes it have been a heavy struggle during an half years time now and I am quite sure that Gammix Ltd just waited it out until they changed license. I however wonder if they sold Scatters to Starscream or if it’s some kind of co- operation, or maybe still same company but just another name.
They have however decided to not do anything or even answer me now.
I really hope they get blacklisted before they play such lousy game out of rules with someone else.
kind regards/ Jan Kristianssson
I have by the way issued a claim on it here but it was not accepted due to the time frame since the breach was done.
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
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