I'd start by saying that, in fact, the difference was explained in the complaint 🙏:
You: "So what's the difference between betting on sports and an online casino if the money is stolen anyway for no reason?"
We: "Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would like to help, but it is impossible for us this time."
We just can't say who is right.
By the way, when it comes to gambling, this casino was awarded with a very low safety index; hence, it should be avoided anyway.
We just do not get engaged in sports betting or anything related, I'm sorry this is it.
When it comes to licenses, you can turn to GCB yourself. This guide may help you a bit:
https://casino.guru/licensing-authorities/curacao-license
I truly think you should notice Jaro's advice and try out forums focused on bookies. 🙏
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