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May I ask where did you get the idea to play in this casino?
It's a shame you had not visited our website before deposited there - we warn players to play in the casino with such a bad reputation, see for yourself:
Maximal Wins Casino - γενική συζήτηση (σελίδα 4)
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Obviously I wouldn't have played at this casino if I knew about the bad reputation.
I'm never gambling again, that's for sure.
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I did not mean to offend you of course. I just wanted to express that even if we try to warn anybody, it is not enough. I think this is a wise decision.
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You did not offend me! I'm sorry if I sounded rude.
I really appreciate the amount of effort this website has put in to inform players.
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Small update; the chat support suggested that I should cancel the current withdrawal (requested 105 days ago) and request a new withdrawal. The told me this might speed up the process.
I'm actually baffled they suggested this. I think it's time to give up, it's clear they have no intention to pay any of us. Maybe they want us to give up but there is nothing more I can do.
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This sounds pretty tricky. Frankly, it seems that canceling this withdrawal could only end as the "dead-end". I'm sorry, but it really seems they are definitely not going to pay. 🙁
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Actually it happened to another player here: https://casino.guru/forum/casinos/maximal-wins-anyone-actually-been-paid/2#post-16902
They didn't ask him to cancel the 3 months old pending withdrawal, but they actually cancelled it. If I was in your position, I'd cancel it and request a new one. I don't think there's any 3 months long queue of pending withdrawals. There was probably a time when they didn't send withdrawals at all and they may payout some at this moment, because they don't want to make the new customers they have angry. They already may gave up on the old ones, because they know they're already angry, because they've been waiting for 3+ months.
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Actually it happened to another player here: https://casino.guru/forum/casinos/maximal-wins-anyone-actually-been-paid/2#post-16902
They didn't ask him to cancel the 3 months old pending withdrawal, but they actually cancelled it. If I was in your position, I'd cancel it and request a new one. I don't think there's any 3 months long queue of pending withdrawals. There was probably a time when they didn't send withdrawals at all and they may payout some at this moment, because they don't want to make the new customers they have angry. They already may gave up on the old ones, because they know they're already angry, because they've been waiting for 3+ months.
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Thank you for the suggestion Daniel. I'm going to try it, I already gave up but hopefully this works.
Edit: apparently they already cancelled it, the amount was waiting in my account. They didn't even bother to send an e-mail. I requested a new withdrawal.
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Well I opened a complaint here but it has been finished as no response back from casino.
I made 2 deposits here for £350 in total, I won £5000 on the last deposit and tried to withdraw £2500, still pending after 30 days.
I just contacted my bank to try and get the £350 back but the fraud department have advised there is nothing they can do. They told me to report to police and trading standards but that is a waste of time so I reluctantly accept I have lost this money…..
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They probably have this scam policy that they leave it pending for few months and they just cancel it automatically without informing the player.
I know the casino has already a very bad reputation, but we're currently preparing our own CasinoGuru blacklist and Maximal Wins is surely one of the clear candidates. This isn't about the casino being good or bad, fast or slow. Their policy is clear, it's a scam.
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They probably have this scam policy that they leave it pending for few months and they just cancel it automatically without informing the player.
I know the casino has already a very bad reputation, but we're currently preparing our own CasinoGuru blacklist and Maximal Wins is surely one of the clear candidates. This isn't about the casino being good or bad, fast or slow. Their policy is clear, it's a scam.
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It's a joke. This whole casino is a mess.
They cancelled my withdrawal again so I tried some spins, I actually won big again but the casino has stopped working for me. Since last friday I can't spin at any slot, the slots just keep spinning indefinitely. Apparently they informed tech support but I doubt this is going to get solved.
These guys are incompetent beyond anything I ever experienced. I'm fuming with anger because of these guys.
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If you want to know whether they really blocked the slots for you somehow, try a different browser and even a different device.
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Thank you Daniel 🙂. I tried everything you suggested, even before I contacted support. Today I tested a different workstation + connection but no difference.
I'll update my comment if anything changes.
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Damn, something fishy is going on here. It doesn't look good to be honest. Especially when you say your balance doesn't make any sense.
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It certainly is fishy. I think this is never going to be resolved. Chat support said the tech department looked into it and everything was working properly. I repeatedly told them it's not working. I again provided them with multiple screenshots and videos but they keep asking irrelevent questions. I asked for some kind of proof from the tech department but they couldn't provide any.
They even referred to the terms and conditions. I don't know why.
Terrible casino with even worse support. Stay away from them, I can't emphasize this enough.
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I understand it's harsh to end like this. Therefore it is good you wrote the user review and shared this unpleasant experience. The other players may notice before registering there, hopefully.
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I just want to point out that we just decided to add this casino and Ares casino on our own CasinoGuru blacklist. It seems that the casinos simply refuse to payout winnings. Please, let us know if you receive any withdrawal from them in the future.
https://casino.guru/maximal-wins-casino-review#tab=js-tab-reputation
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Don’t think Lana is my friend…..
Attended By : Lana
18 Feb 2022, 5:05 PM
Chat Duration : 00:06:55
Chat Transcript
Withdrawl
Mathew CarrollWithdrawl
5:05:14 PMLanaHello and welcome to our live chat session!
Let me just check your account quickly, I will be right back.
Thank you.
5:05:33 PMMathew CarrollHello Lana, why are you sending me so many deposit bonuses but not paying out my winnings?
5:05:59 PMLanaAs I see your payment is still processing, I apologize for the delay as I suspect it should be handled soon. You will receive an email as soon as the review is done. Thank you for understanding.
5:07:42 PMMathew CarrollI personally think you are working for a fraudulent illegal company Lana, this also means you are breaking the law. Do you realise that?
5:08:45 PMLanaKindly have patience until the review is done and you will be informed by mail.
5:09:50 PMMathew CarrollYeah right, it has been nearly a month and half. Your casino doesn’t pay any bodies winnings. I am going to report you to the police and the relevant crime agencies in the company you are registered in. I understand you don’t have a legal casino licence either, I personally would start looking for a new job Lana as they will be shut down soon.
5:11:36 PMLanaSeeing you do not need any additional help, we will close the live chat now.
Thank you for contacting our support team.
Have a nice day!
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MAXIMALWINS.COM = ΑΠΑΤΗ *NO GO
Γεια σε όλους
Εκείνη τη στιγμή άνοιξα αυτήν την ομάδα συζήτησης και είμαι έκπληκτος με το πόσες από τις μέγιστες νίκες αφαιρούνται. Σας συμβουλεύω όλους να αναφέρετε για αυτόν τον απατεώνα όχι μόνο εδώ αλλά σε κάθε πλατφόρμα, αν είναι δυνατόν - γιατί βλέπω μόνο την πιθανότητα να μπει τελικά το καζίνο σε μια μαύρη λίστα διαδίδοντας τις δικές σας εμπειρίες με τους εγκληματίες xxxx.
Σύντομη ενημέρωση:
Από τις 24 Αυγούστου 2021, η πληρωμή μου διεκπεραιώθηκε με σωστή συμπεριφορά των όρων και προϋποθέσεων και τη συμμόρφωση με τους όρους μπόνους και δεν έχω λάβει ούτε σεντ μέχρι σήμερα.
Κατέθεσα 20 ευρώ λόγω κέρδους από μπόνους χωρίς κατάθεση για να λάβω τα κέρδη μου - σύμφωνα με το chat, αυτό ακριβώς ζητήθηκε. Τώρα το τελείωσα και δεν θα το λάβω ποτέ - ούτε εσείς (δυστυχώς). Θα το ξεπεράσω ήταν μόνο 20 ευρώ* και προσωπικά πήρα το μάθημα: ποτέ ξανά καζίνο χωρίς MGA *
Θα ήθελα να προειδοποιήσω όλους όσους σχεδιάζουν να πληρώσουν ή χρειάστηκε ποτέ να πληρώσουν εκεί. Αυτοί είναι απατεώνες που πλουτίζουν από εσάς - μείνετε μακριά και διαδώστε τη λέξη παντού - εάν κανείς δεν κάνει τίποτα εναντίον τους, μόνο έτσι μπορούμε οι παίκτες να προστατεύσουμε ο ένας τον άλλον.
χαιρετισμός
Δευτ
MAXIMALWINS.COM = ΑΠΑΤΗ *NO GO
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Αυτόματη μετάφραση:
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Don’t think Lana is my friend…..
Attended By : Lana
18 Feb 2022, 5:05 PM
Chat Duration : 00:06:55
Chat Transcript
Withdrawl
Mathew CarrollWithdrawl
5:05:14 PMLanaHello and welcome to our live chat session!
Let me just check your account quickly, I will be right back.
Thank you.
5:05:33 PMMathew CarrollHello Lana, why are you sending me so many deposit bonuses but not paying out my winnings?
5:05:59 PMLanaAs I see your payment is still processing, I apologize for the delay as I suspect it should be handled soon. You will receive an email as soon as the review is done. Thank you for understanding.
5:07:42 PMMathew CarrollI personally think you are working for a fraudulent illegal company Lana, this also means you are breaking the law. Do you realise that?
5:08:45 PMLanaKindly have patience until the review is done and you will be informed by mail.
5:09:50 PMMathew CarrollYeah right, it has been nearly a month and half. Your casino doesn’t pay any bodies winnings. I am going to report you to the police and the relevant crime agencies in the company you are registered in. I understand you don’t have a legal casino licence either, I personally would start looking for a new job Lana as they will be shut down soon.
5:11:36 PMLanaSeeing you do not need any additional help, we will close the live chat now.
Thank you for contacting our support team.
Have a nice day!
πριν από 2 έτη
Hello and thanks for sharing.
Even as she could see your suggestions as slightly offensive she behave professionally. (Not saying that she provided any kind of helpful pieces of information at all.) I wonder whether she may be an advanced kind of chatbot.
Anyway, it's sad how many people are stuck with the Maximal Wins payout now. We blacklisted the casino for this reason.
