Well, I do not think it is a waste of time to find out the reason for taking your money and hopefully receiving it afterwards.🤷♀️
Everyone can form their own opinion after reading your posts, but it is always better if this issue is explained and made clear to see what actually happened.
I believe that no casino would close the account of a player without any reason, and our complaint team would try to find that out if you decide to file a complaint.
I do not completely understand what they mean by "foreign passport," though.🤔 Could you maybe try to ask them? I believe that what they meant was an ordinary passport from your country, really.
Please let us know if you decide to get help from our complaint team; we'll wait for your reply.
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