Hi and thank you for sharing your experience. 🙂
I wonder whether this could be one of those unfortunate KYC situations where the verification process has been set up with very specific requirements for a particular country, rather than the passport itself being considered an invalid document (for any possible or impossible reason).
I've seen similar cases before. For example, some players have had trouble simply because their national ID cards don't have an expiry date, which is completely normal in their country, but the verification system kept expecting one. Not funny at all.
Hopefully, the casino will clarify whether this is indeed their policy, or whether there was simply a misunderstanding, or perhaps something completely different...
Keep us posted and stay sane, please! 😆
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