Όνομα χρήστη 539672
Έκανα κατάθεση, δεν πιστώθηκε το μπόνους, έγραψα υποστήριξη, το πρόσθεσαν. Αλλά δεν μπορείτε να παίξετε με αυτό, μόνο με τη δική σας κατάθεση? τέτοιες συνθήκες είναι τρομερές το 2023.
Hey dxlive
We cannot find that username: 539672
Our usernames have 7 digits
Can you send me an email to admin@cryptocasino.com and i can look into this, and your other complaint.
Thank you
CC
Also - just to answer your question - when you get the deposit you will definitely sit down with it at the tables. For example....if you deposit $100 with a 100% bonus you will get $100 extra
If you then play roulette you will have $200 to play with. Obviously (like every casino) the real money funds are used first and then the bonus funds but you will definitely be playing with both deposit and bonus at the same time.
Hi dxlive - as you and other readers can see...I really want to help you here but you need to give me more info or send me an email as requested so that i can look into your problem.
TY
CC
Hello,
Sorry for stepping in, but I strongly advise you to use the reply button. Without it, the player won't be notified about your response. 🙏
Όνομα χρήστη 539672
Έκανα κατάθεση, δεν πιστώθηκε το μπόνους, έγραψα υποστήριξη, το πρόσθεσαν. Αλλά δεν μπορείτε να παίξετε με αυτό, μόνο με τη δική σας κατάθεση? τέτοιες συνθήκες είναι τρομερές το 2023.
Hi, I see the casino is trying to help you with your situation. I hope that everything will be resolved without any problems and you will be able to continue enjoying yourself.
I wish you the best of luck. 🙂
Oh!
OK thank you R
CC
Hiya - you never replied to our posts - the account number you quoted wasn't real - and what you said about the bonus is not physically possible.
We have no problems with people posting reviews here but as the Guru site says, you must be prepared to engage.
We must therefore assume that either this is not for real or you have the wrong casino and so this post is not a genuine one.
TY
CC
Well, just a detail, if I may:
There is still a chance that the player simply made a mistake in the username. It just happens.
I would not take that as an ultimate judgment. Even though I would prefer a straight reply from the player, that's for sure. On the other hand, no player is asked to discuss anything with us or with the casino the moment he or she posts something publically on the forum or when submitting a user review.
We provide a free complaint process for such cases.
Still, I think we all feel that such an approach paints a picture. If you catch my meaning 🙂
Anyway, thank you for engaging in the conversation.
Όνομα χρήστη 4539672.
Δεν μπορώ να καταλάβω πώς θέλει να με βοηθήσει ο εκπρόσωπος του καζίνο; Το μπόνους πιστώθηκε μόνο μετά την εφαρμογή, αλλά ήταν αδύνατο να παίξετε με αυτό, και τώρα γράφετε ότι είναι δυνατό, αλλά δεν είναι έτσι.
Best to wait for the casino representative, I'd say.
Hey dxlive
TY for replying at last
I wish you had done so earlier
Look, we have used your Username. We can see no problem with your account. And we cannot replicate the issue.
But we have added the original bonus back in for you (as it had expried).
And in addition an extra 200 TX to your account with 10x wagering instead of a 30x as a gesture of goodwill.
Please understand (for future) that with any bonus + deposit, the system will always use your real money first (like every casino) and then your bonus funds.
Good luck
Johnny
Username: 9234768
I had an issue with the sportsbook and complained. I then immediately got an email reply from the admin and they explained everything to me in detail and resolved the issue to my satisfaction very speedily. I advise that users email the admin directly in case of issues. Very good resolution of the issue!
Glad we could help TM!
And thanks for all the understanding!
We'll be launching a new sportsbook platform soon we'll be sure to let everyone here know when we do!
: )
CC
Username: 9234768
I had an issue with the sportsbook and complained. I then immediately got an email reply from the admin and they explained everything to me in detail and resolved the issue to my satisfaction very speedily. I advise that users email the admin directly in case of issues. Very good resolution of the issue!
So glad to see that you managed to resolve this situation promptly and the admin was helpful. I hope you will have as many such experiences as possible. Good luck. 😊☘️
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
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