Γεια σας, έχω επίσης προβλήματα με αυτό το καζίνο.
Έχω ήδη κάνει μια καταγγελία εδώ.
Όλα συνέβησαν όταν είδα αυτήν την καλή κριτική για το καζίνο εδώ.
Αποφάσισα να εγγραφώ, αλλά πριν κάνω μια κατάθεση μίλησα με την υποστήριξη, παρόλο που διάβασα τους όρους και τις καρδιές, αποφάσισα να ρωτήσω προσωπικά την υποστήριξη εάν υπήρχαν επιπλέον περιορισμοί για Βραζιλιάνους παίκτες και ρώτησα επίσης ποιο ήταν το ελάχιστο ποσό σε νόμισμα BRL αυτό είναι το νόμισμά μου στον λογαριασμό του καζίνο, ο πράκτορας έλεγξε και είπε όχι, και επίσης μου έδωσε πόσα πρέπει να καταθέσω σε κρυπτονόμισμα. κατέθεσα.
Κατέθεσα και δεν πιστώθηκε μπόνους, επέστρεψα για να υποστηρίξω το ανέφερε αυτό, ο πράκτορας είπε ότι θα στείλει το πρόβλημα στο τμήμα, μετά από αρκετή αναμονή έλαβα ένα email που έλεγε ότι το μπόνους και οι πληρωμές μετά με προβλήματα σε νόμισμα BRL, επέστρεψα στο καζίνο το είπα, πώς δεν μπορώ να παίξω λόγω αυτού του λάθους, μετά μου ζήτησε να κάνω ανάληψη της κατάθεσής μου, οκ.
Τώρα αρχίζει το πρόβλημα.
Στη συνέχεια, μου ζητήθηκε να επαληθεύσω τον λογαριασμό μου, για πρώτη φορά αποδείξεις όπως λογαριασμός τηλεφώνου, πιστωτική κάρτα Διαδικτύου, φορολογική δήλωση απορρίφθηκαν επανειλημμένα, οπότε σκέφτηκα τι σημαίνει αυτό και ποιοι είναι αυτοί οι άνθρωποι, επέστρεψα για υποστήριξη, εδώ η συζήτηση συνεχίστηκε για μερικές μέρες.
Καθώς ανέφεραν ότι ήταν μια πολύ απλή εταιρεία, αποφάσισα να ερευνήσω για να δω αν αυτό ήταν αλήθεια.
Ανακάλυψα ότι λειτουργούσαν παράνομα στη Βραζιλία, χωρίς άδεια να λαμβάνουν καταθέσεις και να ζητούν προσωπικά δεδομένα από Βραζιλιάνους πολίτες, και φαίνεται ότι εκκρεμεί η άδειά τους στο Κουρασάο, επομένως ούτε στη Βραζιλία ούτε σε οποιαδήποτε άλλη περιοχή αυτή η εταιρεία έχει το δικαίωμα να υποβάλει αυτές τις απαιτήσεις, πόσο μάλλον να παρακρατήσει την κατάθεσή μου.
Τους το ανέφερα, ο πράκτορας μου έδωσε ένα απόσπασμα από τους όρους, στο οποίο λέει ότι είναι ευθύνη του χρήστη να γνωρίζει τους νόμους τυχερών παιχνιδιών στη δικαιοδοσία του, εντάξει, το έκανα, η Βραζιλία επιτρέπει παιχνίδια καζίνο, αυτό που δεν επιτρέπει επί του παρόντος είναι παράτυπα καζίνο όπως η περίπτωσή τους. από την εταιρεία τυχερών παιχνιδιών, αλλά η εταιρεία τυχερών παιχνιδιών είναι ένοχη για παράνομη λειτουργία, λήψη καταθέσεων και συλλογή προσωπικών δεδομένων, καθώς δεν είναι καθήκον μου να γνωρίζω αν είναι εξουσιοδοτημένοι ή όχι, μπορώ να παίξω κανονικά, εάν η λίστα των χωρών που υπόκεινται σε περιορισμούς με τους όρους τους δεν το απαγορεύει, τότε σε αυτήν την περίπτωση το μέρος όπου μιλάει για την ευθύνη του χρήστη στη δικαιοδοσία μου, δεν ισχύει για αυτούς
Το γεγονός ότι η υποστήριξη είπε ότι το καταλάβαιναν τέλεια με αυτό μου έδωσε ένα email για να επιλύσω το πρόβλημα, ωστόσο, παρότι παρείχα τη διεύθυνση κρυπτονομίσματος, τις φωτογραφίες, τη διεύθυνση συν έγγραφα και το προφίλ Binance, δεν έλαβα καμία πληρωμή και καμία απάντηση.
Ωστόσο, τώρα ζήτησαν ξανά επαλήθευση λογαριασμού και αυτή τη φορά αποδέχθηκαν όλα τα έγγραφα και ο λογαριασμός μου έχει επαληθευτεί πλήρως. Μου ζήτησαν να προσπαθήσω να κάνω ανάληψη μέσω της καρτέλας πληρωμής του καζίνο, εντάξει, αλλά πώς πρέπει να κάνω ανάληψη αν όλα είναι μπλοκαρισμένα;
Ένα μήνυμα στο σύστημα πληρωμών του καζίνο λέει τα εξής: ΔΕΝ ΥΠΑΡΧΟΥΝ ΑΝΑΛΗΨΕΙΣ, επομένως δεν μπορώ να κάνω ανάληψη.
Τώρα όμως έλαβα κάτι πολύ περίεργο, ένα αίτημα από το καζίνο να κλείσω τον λογαριασμό μου και να ανοίξω έναν νέο σε άλλο νόμισμα. Έτσι, ρώτησα για το υπόλοιπό μου, μου είπαν να επικοινωνήσω με τον νέο λογαριασμό για να ζητήσω το υπόλοιπό μου, θα τα πίστωναν όλα στον νέο λογαριασμό.
Όσο για τη δημιουργία νέου λογαριασμού, τους είπα απλώς να μου στείλουν αυτήν την εξουσιοδότηση μέσω email, με λεπτομέρειες του αιτήματος μέσω ενός επίσημου email από το καζίνο, ενός email που εμφανίζεται κάπου μέσα στο καζίνο, αυτό εμποδίζει το καζίνο να με κατηγορήσει για διπλή χρέωση και ίσως να πει ότι δεν το ζητήσατε ποτέ, δίνοντάς σας το δικαίωμα να μην με πληρώσετε, εάν το καζίνο θέλει πραγματικά να το λύσει και απλώς στείλτε αυτό το email για να αποθηκεύσω.
Ωστόσο, μου είπαν ότι δεν χρειάζεται να το κάνουν, οπότε τους ρώτησα αν δεν θα ήταν ευκολότερο να πληρώσουν μέσω των στοιχείων που στέλνουν εκεί στο email, δεν το δέχτηκαν και δεν μου έδωσαν καν το αίτημα μέσω email.
Οπότε νομίζω ότι δεν σκοπεύουν να επιστρέψουν την κατάθεσή μου.
Καλή βαθμολογία καζίνο, αλλά μη ασφαλές και πολύ προβληματικό, δεν συνιστώ σε κανέναν να παίξει εκεί
Hello, I'm also having problems with this casino.
I've already filed a complaint here.
It all happened when I saw this good review of the casino here.
I decided to register, but before making a deposit I talked to the support, despite having read the terms and hearts I decided to personally ask the support if there were any extra restrictions for Brazilian players and I also asked what was the minimum amount in BRL currency this is my currency in the casino account, the agent checked and said no, and also provided me with how much I should deposit in cryptocurrency referring to BRL, then he provided me with institutions to deposit and activate the bonus, ok, I deposited.
I deposited and no bonus was credited, I went back to support reported this, the agent said he would send the problem to the department, after a long wait I received an email saying that the bonus and payments then with problems in BRL currency, I went back to the casino told about it, how I can not play due to this error, then he asked me to withdraw my deposit, ok.
Now the problem begins.
Then I was asked to verify my account, for the first time proofs such as phone bill, internet credit card, tax statement were all denied repeatedly, so I thought what does this mean and who are these people, I went back to support, here the discussion went on for a couple of days.
As they mentioned that they were a very straightforward company, I decided to investigate to see if this was true.
I discovered that they were operating illegally in Brazil, without authorization to receive deposits and request personal data from Brazilian citizens, and it seems that their license in Curaçao is also pending, so neither in Brazil nor in any other territory does this company have the right to make these demands, let alone withhold my deposit.
So I reported this to them, the agent provided me with an excerpt from the terms, in which it says that it is the user's responsibility to know the gaming laws in their jurisdiction, ok, I did, Brazil allows casino games, what it does not currently allow is irregular casinos like their case, so if the casino does not prohibit the user in its terms and offers its services in such a region, the user is not to blame for anything and is still considered deceived by the gaming company, but the gaming company is guilty of operating illegally, taking deposits and collecting personal data, as it is not my duty to know whether they are authorized or not, I can play normally, if the list of restricted countries in their terms does not prohibit it, then in this case the part where it talks about the user's responsibility in their jurisdiction does not apply to my case, so it is irrelevant for them to mention it to me,
The fact that support said they understood perfectly with this provided me with an email to resolve the issue, however, despite me providing the cryptocurrency address, photos, address plus documents and Binance profile, I received no payment and no response.
However, now they have demanded account verification again, and this time they have accepted all the documents and my account has been fully verified. They asked me to try to make a withdrawal via the casino's payment tab, ok, but how am I supposed to make a withdrawal if everything is blocked?
A message on the casino's payment system says the following: NO WITHDRAWALS POSSIBLE, so I can't withdraw.
But now I've received something very strange, a request from the casino to close my account and open a new one in another currency. So, I asked about my balance, they told me to contact the new account to request my balance, they would credit everything to the new account.
As for creating a new account, I simply told them to send me this authorization by email, with details of the request via an official email from the casino, an email that appears somewhere inside the casino, this prevents the casino from accusing me of double billing and perhaps saying that you never asked for this, giving you the right not to pay me, if the casino really wants to resolve it and just send this email for me to save.
However, they said they don't need to do that, so I asked them if it wouldn't be easier to pay via the details they send there in the email, they didn't accept it and they didn't even give me the request by email.
So I think they intend not to refund my deposit.
Well-rated casino, but unsafe and very problematic, I don't recommend anyone to play there
Olá, também estou com problemas nesse cassino.
Já registrei uma reclamação aqui.
Tudo aconteceu quando vi essa boa avaliação do cassino aqui.
Resolvi me registrar, mas antes de fazer deposito falei com o suporte, apesar de ter lido os termos e corações resolvi perguntar pessoalmente ao suporte se existia alguma restrição extra para jogadores brasileiro e também perguntei qual era valor mínimo na moeda BRL essa e minha moeda na conta do cassino, o agente verificou e disse que não, e também me forneceu quanto deveria depositar em criptomoeda referente a BRL, então ele me forneceu instituições para depositar e ativar o bônus, ok, eu depositei.
Depositei e nenhum bônus foi creditado, voltei ao suporte relatei isso, o agente disse que iria enviar o problema ao departamento, após uma longa espera recebi um email dizendo que o bônus e os pagamentos então com problemas na moeda BRL, voltei ao cassino falei sobre isso, como não posso jogar devido a esse erro, então ele solicitou que eu fizesse a retirada do meu depósito, ok.
Agora começa o problema.
Então fui solicitado a verificar minha conta, pela primeira vez comprovantes como fatura de, telefone, interne cartão de crédito extrato de imposto faram todos negados repetidas vezes, então eu pensei oque significa isso e quem são essa gente, voltei ao suporte, aqui a discussão foi longa uns dois dias.
Como eles mencionaram ser uma empresa toda certinha, resolvi investigar para saber se isso é verdade.
Descobri operações ilegais em território brasileiro sem autorização para receber depósitos e solicitar dados pessoais de cidadão brasileiro, e pelo que tudo indica sua licença em Curaçao também se encontrar em estado pendente, com isso nem no Brasil e nenhum outro território essa empresa tem o direito a essas exigências e muito menos em reter meu deposito.
Então relatei isso eles, o agente me forneceu um trecho dos termos, nele diz que é responsabilidade do usuário conhecer as leis de jogos em sua jurisdição, ok, já fiz, o Brasil permite jogos de cassino cassinos, oque ele não permite atualmente e cassino irregular como o caso deles, portanto se o cassino não proíbe o usuário em seus termos e oferece seus serviços em tão região, o usuário não tem culpa de nada e ainda e considerado enganado pela empresa de jogos, porém a empresa de jogos essa sim e culpada por operar ilegalmente receber depósitos e coletar dados pessoais, como não é meu dever saber eles são ou não autorizados posso jogar normal, se a lista de países restrito em seus termos não proíbe, então nesse caso a parte onde fala sobre a responsabilidade do usuário em sua jurisdição não se aplica ao meu caso, portanto e irrelevante eles mencionar isso a mim,
O fato de o suporte dizer ter entendido perfeitamente com isso me forneceu um email para resolver o problema, porém, apesar de eu ter fornecido o endereço de criptomoeda, fotos, endereço mais documentos e perfil da Binance, não recebi nenhum pagamento e nenhuma resposta.
Porém, agora exigiram novamente a verificação da conta, e dessa vez aceitaram todos os documentos e minha conta foi totalmente verificada. Me pediram para tentar fazer o saque pela aba de pagamentos do cassino, ok, porém, como vou fazer um saque se está tudo bloqueado?
Uma mensagem no sistema de pagamento do cassino diz o seguinte: NÃO É POSSÍVEL REALIZAR SAQUES, então não posso sacar.
Porém, agora recebi algo bem estranho, um pedido do cassino para eu encerrar minha conta e abrir uma nova em outra moeda. Então, eu perguntei sobre meu saldo, disseram para eu entrar em contato pela nova conta para solicitar o meu saldo, iriam creditar tudo na nova conta.
Quanto ao fato de criar uma nova conta, eu simplesmente disse a eles que, me enviassem essa autorização por email, com detalhes do pedido mediante um email oficial do cassino, um email que aparece algum lugar dentro do cassino, isso evita que o cassino me acuse por conta duplica e talvez diga que nunca pediu isso lhe dando direito a não me pagar, se o cassino realmente quer resolver e só mandar esse email para que eu salve.
Porém, disseram que não precisa fazer isso, então perguntei se não era mais fácil pagar através dos dados que enviem lá no e-mail, eles não aceitaram e nem me forneceram o pedido por email.
Com isso, acho que pretendem não devolver meu depósito.
Cassino bem avaliado, porém inseguro e muito problemático, não recomendo ninguém a jogar nele
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