I will post here the part of the reply from the casino that is related to the answer from the chat agent:
"Refunds will only be processed using the payment method used for deposits on the website. The refund amount cannot exceed the total deposits made by the player."
I believe that it was just a misunderstanding when you thought that they said that you wouldn't receive any withdrawal because you deposited less money. This explains that they were talking about the refunds.
If you feel that they are wrong in saying you have violated the rules, I would surely suggest filing a complaint so you can try to get to your money.
What do you say, would you like to go this way?
Just let us know, please, and we'll be ready to help.
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