Dachbet Casino - Τα κέρδη του παίκτη ακυρώθηκαν.

Hello everyone, I won €2,200 on Sunday, March 27th, 2022 at the Dachbet Casino and wanted to pay it out first I had to verify myself, which worked after several attempts, then nothing happened yesterday, the support said my payout was about to be made and today I get it Message Payout Rejected Reason Bonus Manipulation!!! I didn't have an active bonus running but the reason given by the casino was that......!!!!Their bonus manipulation was the following:

You have placed large bets that resulted in a substantial win, followed by a wager reduction of at least 75% of the previous average wager in order to meet the wagering requirements of this bonus.

Please note that since bonus manipulation was detected, we were obliged to cash in your winnings. ……..I think that is an absolute cheek! I ask for help, the support has been behaving very strangely since then, it was my 6th deposit and Dachbet says I had a bonus running that is used for the 4th deposit, that alone is proof enough! Ask Casinoguru for help!

Hallo zusammen habe am Sonntag den 27.03.22 im Dachbet Casino 2200€ gewonnen und wollte diese Auszahlen erst musste ich mich verifizieren was nach mehreren anläufen auch klappte dann passierte nix gestern sagte der Support mir meine Auszahlung stehe kurz vor der Auszahlung und heute bekomme ich die Mitteilung Auszahlung abgelehnt Grund Bonus Manipulation!!! Ich hatte aber kein aktiven Bonus am laufen die Begründung des Casinos war das………!!!!Ihre Bonusmanipulation war die folgende:

Sie haben große Wetten abgeschlossen, die zu einem beträchtlichen Gewinn geführt haben, gefolgt von einer Verringerung des Wetteinsatzes um mindestens 75 % des vorherigen durchschnittlichen Wetteinsatzes, um die Umsatzbedingungen für diesen Bonus zu erfüllen.

Bitte beachten Sie, dass wir, da eine Bonusmanipulation festgestellt wurde, verpflichtet waren, Ihre Gewinne einzulösen. ……..ich finde das ist ne absolute Frechheit! Ich bitte um Hilfe den der Support verhält sich seitdem sehr komisch es war meine 6 te Einzahlung und Dachbet meint ich hätte einen Bonus am laufen gehabt der für die 4 te Einzahlung genutzt wird allein das ist schon Beweis genug!! Bitte Casinoguru um Hilfe!

Hello Burgi81,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Dachbet Casino. Please allow me to ask you a few more questions before we would move forward.

Are you able to access your betting or bonus history within your account and provided it to us - send it to nikolas.b@casino.guru if possible, please. Did you have any successful withdrawals in the past? Did you finish the wagering of your previous bonuses before depositing again?

Looking forward to your answer.

Regards,

Nick

Hello send the screenshots by email

Hallo sende die Screenshots per e-Mail

Thank you Burgi81 for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Hello, Burgi81,

I am sorry to hear about your issue. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Dachbet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Dachbet Casino Team,

Could you please clarify this situation? Why were the player's winnings confiscated? If the player was playing with real money, bonus terms should not be applied in this case.

Was there any other breach of the terms? Are there any features that can be won with a bonus (unfinished) and collected with real money after losing the bonus? Can you provide us with the player's gameplay history?

It is possible to share the data by sending it here, directly with your reply, or by sending them to my email (branislav.b@casino.guru). Please note any personal data are marked as sensitive and hidden from the public.

Thank you in advance for providing the information.

The manager will refer to the fact that a bonus was running, this is not correct, he should please prove that a bonus was paid on the €50 deposit, which therefore had to be €50, so I should have started with €100, unfortunately the process in dachbet Casino cannot be done comprehend! It's not like that!

Der Manager wird sich darauf berufen das ein Bonus lief dies stimmt nicht er soll bitte beweisen das auf die 50€ Einzahlung ein Bonus gezahlt wurde der musste demnach 50€ betragen also müsste ich mit 100€ gestartet haben leider lässt sich der Verlauf im dachbet Casino nicht nachvollziehen! Den es ist nicht so!

Dear representatives and Sven,

Thank you for the update and apologize for the delayed reply.

As per our Customer Support and their detailed analysis, we would like to mention here as well the situation around the player.

We've contacted the player regarding his account status, moreover that our trading department has detected that his betting activity related to the DBETWEL225 (link: https://dachbet.com/de/promotions/welcome-package) bonus has been in violation with the general terms and conditions of the website. Please see the note in the rule below:

Section 8. General Promotional Terms, Rule:

8.8.1. Casino bonus manipulations may consist of, but are not limited to:

Placing bets that are specified as a restricted game in the rules of the relevant promotion

Increasing the balance and then changing game behavior (bet, game type, bet structure, etc.) in order to meet the bonus wagering requirement.

As the above mentioned, since a bonus manipulation is detected, we were obligated to cash the player's winnings as per our website general Terms & Conditions. More - "Please note point: 8.8.3. "In case of bonus manipulation, Dachbet reserves the right to withdraw any winnings incurred."

You can find the T&C's in detail following this link: https://dachbet.com/terms-and-conditions

Hope this will be usefull.

Kind Regards,

The Dachbet Casino Team

That's not true the bonus DBETWEL225 was given to me with the 4th deposit in the amount of 30€!!!!! However, I made the profit with the 50€ deposit from March 26th, 2022! Unfortunately, this can not be understood with your transaction list, probably just like that! I have all the screenshots from your support, each of your agents is a scammer, everyone tells me something else, no one specifically answers my question!! Either they all come from the special school or are trained to cheat people!! Just the accusation of bonus manipulation because I made the spin with €15 and then lowered the stake, that's cheeky!! It's my business, what do you care?!?? But the best thing is there was no bonus!! I won't put up with that and if I have to fly to the licensor in Curacao then I'll do that too!!! Before I publish the screenshots from your scammer support here, I'm giving my winnings to Skrill for the last time! Otherwise I'll go all ways against you! Your Sven

Das stimmt nicht der Bonus DBETWEL225 wurde mir mit der 4 ten Einzahlung gegeben in Höhe von 30€!!!!!Den Gewinn habe ich jedoch mit der 50€ Einzahlung vom 26.03.2022 gemacht! Leider lässt sich das bei eurer Transaktionsliste nicht nachvollziehen wahrscheinlich extra so! Ich habe alle Screenshots von eurem Support jeder eurer Agenten ist ein Betrüger jeder erzählt mir was anderes keiner beantwortet mir speziell meine Frage!! Entweder kommen die alle von der Sonderschule oder sind darin geschult Menschen zu betrügen!!Allein der Vorwurf Bonus Manipulation weil ich mit 15€ die Drehung gemacht habe und dann den Einsatz runter gesetzt habe das ist eine Frechheit!! Ist doch meine Sache was kümmert euch das ?!?? Aber das beste ist es gab kein Bonus!! Ich werde mir das nicht gefallen lassen und wenn ich nach Curacao zum Lizenzgeber fliegen muss dann mach ich auch das!!! Bevor ich die Screenshots von euerem Betrüger Support hier veröffentliche geb ich letztmalig Gelegenheit mir mein Gewinn sofort auf Skrill auszuzahlen! Andernfalls geh ich alle Wege die es gibt gegen euch!! Euer Sven

Greetings all,

Thank you for all information and updates.

Dear Dachbet Casino Team,

Could you please provide us with the relevant evidence that supports your claims? Is it possible to share with me the player's complete transaction history and gameplay history, where also balance is visible?

It is possible to share the data/documents directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

Thanks Branislav and thanks to the whole Casino Guru team for your commitment!! It's just like I say honestly! I don't have to lie! I'm not the only one who is cheated by Dachbet Casino, there is not a single positive report about this casino on the net, everyone didn't get any money! Thanks!

Danke Branislav und danke an das ganze Casino Guru Team für euren Einsatz!! Es ist genau wie ich sage ehrlich! Habe es nicht nötig zu lügen!Ich bin nicht der einzige den das Dachbet Casino so Betrügt, gibt kein einzigen positiven Bericht über dieses Casino im Netz zu finden alle haben kein Geld bekommen! Danke!

The casino didn't answer and what happens now?

Das Casino hat nicht geantwortet und was passiert jetzt ?

Dear Burgi81,

Now, the timer will be extended for another 7 days and I will try to contact the casino outside of this open thread.

We would like to ask Dachbet Casino Team to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

🤔 nothing else happens then? Of course they are scammers! Man should revoke the license ok will hand the matter over to a lawyer!

🤔 mehr passiert dann nicht ? Das ist doch klar das die Betrüger sind ! Mann sollte die Lizenz entziehen ok werde die Sache einem Anwalt übergeben!

Dear Mr Burgmer,

We have looked into your case again and would like to update you regarding your complaint.

After further investigation, based on your complaint, we have concluded that your claim was right and that the winnings were indeed achieved without any attached bonus campaign, as we have initially assumed.

Therefore, we have reimbursed the amount of €2,158.97 to your account, which we had previously deducted erroneously.

We confirm that prior to deducting the winnings, we saw a significant breach in the bonus T&C's, however, we see that the outstanding winnings were made with your follow-up deposit and you're right of claiming that we were wrong here, which we do apologize again.

We're going to work even harder to be able to provide the best casino & betting experience on Dachbet and to avoid errors like these in the future.

Best regards,

The Dachbet Casino Team

I can hardly believe my eyes!

I also confirm publicly in the forum that the money was actually credited back to a casino account but did not confirm that I actually have it in my possession it should be in 48 hours according to the support but at the same time I would like to thank the Casino Guru team from the bottom of my heart Dach Bett Casino thanks again for reviewing and understanding your mistake. Kind regards, Burgmer

Ich traue meinen Augen kaum!

bestätige auch öffentlich im Forum dass das Geld tatsächlich auf ein Casino Konto wieder gutgeschrieben war bestätigte aber noch nicht das ich es tatsächlich in meinem Besitz habe es soll laut Support aber in 48 Stunden sein ich bedanke mich gleichzeitig vom ganzen Herzen beim Casino Guru Team selbst dem Dach Bett Casino noch mal danke das es nochmal eine Überprüfung und Einsicht ihres Fehlers gegeben hat verbleibe Mit paar netten Grüßen Burgmer

Thank you very much, Dachbet Casino Team, for reviewing the case and for the explanation.

Dear Burgi81,

I am not sure about the result of this complaint now. Can you please confirm the previously confiscated funds were already credited to your casino account?

Was your issue resolved, Burgi81? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will consider it resolved.

We are looking forward to hearing from you.

Yes all good the casino refunded the amount

Ja alles gut das Casino hat den Betrag erstattet

Thank you very much, Burgi81, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds.

As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, too, Dachbet Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru