Μόλις έλαβα μια επιστροφή.
«Αγαπητή Ρομπέρτα,
Όσον αφορά την έρευνα σχετικά με την αναστολή του λογαριασμού σας στη Citobet, μετά από λεπτομερή επαλήθευση από το τμήμα ασφάλειας και κινδύνου, ακολουθεί η απόφαση,
ακολουθώντας τους Όρους και τις Προϋποθέσεις μας, https://citobet.com/page/general-promotions-terms / https://citobet.com/page/terms-and-conditions
4.10. Επαναλαμβανόμενη χρήση προωθήσεων για παιχνίδι, με ελάχιστες ή καθόλου καταθέσεις, και/ή κατάθεση μόνο για να επωφεληθείτε από τις ανταμοιβές και τις προσφορές μας,
χωρίς την πρόθεση να παίξει/ρισκάρει τα κατατεθειμένα κεφάλαια.
7.6 Η Citobet θα ελέγξει όλους τους λογαριασμούς παικτών και θα τους ταξινομήσει κατά την κρίση της. Μόλις ένας παίκτης ταξινομηθεί ως "κυνηγός μπόνους" ή "καταχραστής μπόνους",
όλα τα κέρδη και τα μπόνους θα ακυρωθούν και ο λογαριασμός θα τεθεί σε αναστολή και η πληρωμή δεν θα διεκπεραιωθεί
7.7 Σε περίπτωση οποιασδήποτε παραβίασης αυτών των Όρων και Προϋποθέσεων, η Citobet διατηρεί το δικαίωμα να προβεί στις ακόλουθες ενέργειες:
7.7.1 Κατάσχεση και αναστολή του υπολοίπου λογαριασμού: Η Citobet μπορεί να παρακρατήσει το υπόλοιπο του λογαριασμού σας και να το αναστείλει κατά την κρίση της, εάν παραβιάσετε οποιονδήποτε από τους όρους μας.
Τότε ο λογαριασμός θα κλείσει οριστικά».
Έτσι μου προσφέρεται μια προαγωγή με ένα μπόνους. Καταθέτω την αξία (η οποία δεν ήταν χαμηλή, πάνω από 100 R$). Παίζω με όλες τις απαιτήσεις στοιχηματισμού. και μετά ακυρώνεται ο λογαριασμός μου για αυτό;
Δεν ήταν η πρώτη μου κατάθεση. Ο λογαριασμός μου είχε αρκετούς μήνες και επαληθεύτηκε. Έχω καταθέσει στο παρελθόν και έχω χάσει χρήματα στο παρελθόν. Αυτό είναι άδικο.
Απάντησα στο email τους αμφισβητώντας αυτό και ζητώντας τουλάχιστον την επιστροφή της κατάθεσής μου.
I have just received a return.
"Dear Roberta,
Regarding the investigation into the suspension of your Citobet account, after detailed verification by our security and risk department, below is the resolution,
following our Terms and Conditions, https://citobet.com/page/general-promotions-terms / https://citobet.com/page/terms-and-conditions
4.10. Repeatedly using promotions to play, with minimal or no deposits, and/or depositing only to take advantage of our rewards and offers,
without the intention of playing/risking the deposited funds.
7.6 Citobet will review all player accounts and classify them at its discretion. As soon as a player is classified as a "bonus hunter" or "bonus abuser",
all winnings and bonuses will be voided and the account will be suspended and the payment not processed
7.7 In the event of any breach of these Terms and Conditions, Citobet reserves the right to take the following actions:
7.7.1 Confiscation and Suspension of Account Balance: Citobet may withhold your account balance and suspend it at its discretion if you violate any of our terms.
The account will then be closed permanently."
So I am offered a promotion with a bonus; I deposit the value (which was not low, more than R$ 100); I playthrough all the wagering requirements; and then I get my account canceled for that?
It was not my first deposit. My account had several months and was verified. I have deposited before and I have lost money before. This is unfair.
I have answered their email questioning that, and requesting at least my deposit return.
I have just received a return.
"Cara Roberta,
Referente à investigação sobre a suspensão de sua conta Citobet, após verificação detalhada pelo nosso departamento de segurança e risco, segue abaixo a resolução,
acompanhando nossos Termos e Condições, https://citobet.com/page/general-promotions-terms / https://citobet.com/page/terms-and-conditions
4.10. Usar repetidamente promoções para jogar, com depósitos mínimos ou inexistentes, e/ou depositar apenas para aproveitar nossas recompensas e ofertas,
sem a intenção de jogar/arriscar os fundos depositados.
7.6. A Citobet revisará todas as contas dos jogadores e as classificará a seu critério. Assim que um jogador for classificado como "caçador de bónus" ou "abusador de bónus",
todos os ganhos e bônus serão anulados e a conta será suspensa e o pagamento não processado
7.7. Em caso de qualquer violação destes Termos e Condições, a Citobet reserva-se o direito de tomar as seguintes ações:
7.7.1. Confisco e Suspensão do Saldo da Conta: A Citobet pode reter o saldo da sua conta e suspendê-la a seu critério se você violar algum dos nossos termos.
Com isso, a conta será encerrada em definitivo."
So I am offered a promotion with a bonus; I deposit the value (which was not low, more than R$ 100); I playthrough all the wagering requirements; and then I get my account canceled for that?
It was not my first deposit. My account had several months and was verified. I have deposited before and I have lost money before. This is unfair.
I have answered their email questioning that, and requesting at least my deposit return.
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