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Casino has not paid out my winnings for 17 days, although all data has been sent and is fully verified! There are always only standard answers in support because it would take between 7-21 working days .. but never had such a long processing time in a casino

Casino zahlt seit 17 Tagen mein Gewinn nicht aus ,obwohl alle Daten gesendet wurden und voll verifiziert bin ! Es kommen im Support immer wieder nur Standart Antworten von wegen es würde zwischen 7-21 Werktage dauern ..aber nich nie so eine lange Bearbeitungzeit gehabt in ein casino

Dear Deeken86,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only? Could you please advise if you’ve withdrawn any winnings from this casino in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello

This is my first payout at this casino. The status has been in process since April 30th! I have been completely verified since registration was also confirmed! When asked, I was told that it could take 7-21 days, but it actually only takes that long for larger sums. I am told this again and again when I ask ... no specific answers, just the standard sentence! But I've never had to wait that long in a casino, so it makes me very skeptical!

LG

Hallo

Das ist meine erste Auszahlung in diesen Casino . Der Status steht seit dem 30.04 auf wird bearbeitet! Bin schon seit Registrierung komplett verifiziert wurde auch bestätigt! Auf Nachfrage wurde mir gesagt das es 7-21 Tage dauern kann aber es eigentlich nur bei größeren Summen so lange dauert . Dies wird mir auch immer wieder auf Nachfrage gesagt ...keine konkreten Antworten nur der Standard Satz! Habe aber noch nie so lange in ein casino warten müssen, deswegen macht es mich sehr skeptisch!

LG

Thank you, Deeken86, for your reply. Could you please advise if you've accumulated your winnings with or without an active bonus?

Hello

Without an active bonus

Hallo

Ohne aktiven Bonus

Thank you very much, Deeken86, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Deeken86,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Casinowin.bet to the conversation to participate in the resolution of this complaint.

Hello

Yeah ok try it.

Lg

Hallo

Ja ok versuchen sie es.

Lg

Hello DeeDragee,

Apologize for the long waiting time for your withdraw, there were some internal issues who needed to be solved.

Your withdraw is approved today by the Casino, and it will take a few days when you receive the money on your account. just keep in mind that due to the holidays this weekend it can take a bit longer than usual.

CasinoWin Team

Ok thanks .. then I'm curious!

Thank you and love greetings

Ok danke ..dann bin ich mal gespannt!

Danke und Liebe Gruß

Hello, I just checked and in fact the processing status is now accepted!

I will contact you again when the payment has been received! Until then, many thanks to the Casino Guru team for the quick help!

LG

Hallo habe gerade nachgesehen und tatsächlich ist der Bearbeitungsstand jetzt auf akzeptiert!

Ich werde mich wieder melden wenn die Auszahlung angekommen ist! Bis dahin vielen Dank an das Casino Guru Team für die schnelle Hilfe !!

LG

Hi all,

Thank you for your replies. Let's see if it works out. I will set the timer to 7 days.

Hello

I haven't received a payout yet! When I asked the support, I only got the message that the payout status is almost complete ... so still no payout on the way! LG

Hallo

Habe noch keine Auszahlung erhalten ! Auf Nachfrage beim Support habe ich nur die Mitteilung bekommen das der Auszahlung Status nahezu abgeschlossen ist ....also immer noch keine Auszahlungauf den Weg!! LG

Hello ... I still got nothing !! Another week has passed since the acceptance but the payment does not come

Hallo ...ich habe immer noch nix bekommen !! Es ist schon wieder eine Woche vergangen seit der Zusage aber Auszahlung kommt nicht

Dear Casinowin.bet team,

Could you please update us on the status of the player's withdrawal?

Hello

The payout is finally here! Thank you for your help, without your support I would certainly have gotten even longer or nothing. Thank you very much

Hallo

Die Auszahlung ist jetzt endlich da ! Danke für Ihre Hilfe, ohne Ihre Unterstützung hätte ich bestimmt noch länger bzw garnix bekommen .Vielen Dank

Hi Deeken86,

I'm glad to hear that you finally received your winnings. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter