CasinoMega - Η κατάθεση του παίκτη μπλοκάρεται λόγω περιορισμού λογαριασμού.

I deposited yesterday, wanted to play today, it said, not available in your country, you say you accept players from Germany, what is this crap, who is kidding who here?! I can't log in or do anything else and can only write an email to casinomega.

I hope you will make sure that my deposit is paid out immediately, it's the same as debt, I read here that the casino accepts players from Germany, and after my deposit no longer accepts them, right!!!

Take care of it thanks

Habe gestern eingezahlt,wollte heute spielen,es kam,in ihrem Land nicht verfügbar,bei euch steht akzeptiert Spieler aus Deutschland,was soll denn der scheiß,wer verarscht hier wen?!ich kann mich nicht einloggen noch sonst was und nur email schreiben an casinomega.

Ich hoffe ihr kümmert euch darum das meine Einzahlung wieder sofort ausbezahlt wird,wie verschulden ist es genauso,ich hab hier gelesen,daß das casino Spieler aus Deutschland akzeptiert,und nach meiner Einzahlung nicht mehr oder!!!

Kümmert ein darum danke

Dear marcoleitner389,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

When did you create the account?

Did you play with the deposited money?

Did you accumulate any winnings?

Did you use a VPN?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

I deposited on March 5th, 2025, no I didn't use a VPN, why would I? Everything worked without a VPN, only when I played yesterday did I suddenly keep getting errors and then nothing worked anymore.

Yes, I have 100 euros in my account

Ich habe am 5.03.2025 eingezahlt,nein ich hab kein vpn verwendet,warum denn auch?Es ging alles ohne vpn,erst als ich gestern gespielt habe,kam plötzlich immer error,und dann ging gar nichts mehr.

Ja ich habe 100 Euro auf dem Konto

Dear marcoleitner389,

Thank you for bringing this matter to our attention.

Upon reviewing the your account, we can confirm that there has been a non-sticky reload bonus with your deposit.

Please note that for the bonus balance to become available, you must first exhaust your deposit balance. At the time it would appear that you have still had 2 open bets, which had yet to be settled, which is why the bonus balance was not yet available for betting.

Seeing as how the previously pending bets have been settled and the deposit balance exhausted, be advised that currently you should not be having any difficulties to place bets with your bonus balance.

Please note that we have also contacted you via email regarding the matter.

We hope this has helped to shed some light on the matter.  

If you do experience any difficulties, please do not hesitate to contact us anytime.

Best regards,

Casino Mega

It's been resolved now, I received a link with which I could log in again

Hat sich geklärt jetzt,ich bekam ein link zugeschickt mit dem konnte ich mich wieder einloggen

Dear marcoleitner389,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru