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Good morning, I have been withdrawing my earnings since November 24, €3,000. First they told me that with Revolut I couldn't make withdrawals, they had me from sia 24 so that I could withdraw all the money with the other card. On the 7th they say so that I can withdraw everything with the other card, and what is my surprise that since the 7th my withdrawals, which I have to make 500 by 500, do not allow me more, they fail, I They say that it is not their fault that the system fails, that if I want to create a jeton account, make a deposit and that way I can withdraw my money.

First, I don't have to open a jeton account, and second, even if I open it, I won't be able to withdraw my money, since the account is almost cold and I can't make deposits or play.

they do not give me another solution to recover my money.

Buenos dias, llevo desde el dia 24 de noviembre para retirar mis ganancias, 3000€. Primero me dijeron que con Revolut non podía hacer reintegros, me tuvieron desde el sia 24 para que pudiera sacar todo el dinero con la otra tarjeta. El dia 7 por din ponen para que pueda sacar todo con la otra tarjeta, y cual es mi sorpresa que llevo desde el dia 7 que mis retiros, que los tengo que hacer de 500 en 500, no me permiten mas, dan fallo, me dicen que no es culpa de ellos que el sistema falla, que si quiero me haga una cuenta jeton, haga un ingreso y asi podre retirar mi dinero.

Primero, yo no tengo porque abrirme ni guna cuenta en jeton, y lo segundo, aunque me la abra no voy a poder retirar mi dinero, ya que la cuenta del casi o la tengo en enfriamiento y no puedo hacer ingresos ni jugar.

ellos no me dan otra solución para recuperar mi dinero.

Dear Miri4444,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you ever made a successful withdrawal? Are there any other alternative withdrawal methods you could use?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I have never made a successful withdrawal, the only other option they give me is jeton, but I would have to make a deposit and I have the account in cooling, with which I cannot make deposits or play, and I do not want to deposit money either, give me an option bank transfer

Nunca he hecho un retiro exitoso, la unica otra opcion que me dan es jeton, pero tendria que hacer un depósito y tengo la cuenta en enfriamiento, con lo cual no puedo hacer depósitos ni jugar, y tampoco quiero ingresar dinero, que me den opcion de transferencia bancaria

Thank you very much for your reply, Miri4444. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Good morning, I finally made a Jeton account and I have already received the first payment of the amount claimed.

Buenos dias, finalmente me hice una cuenta Jeton y ya he recibido el primer pago del importe reclamado.

Miri4444, how much money do you currently have in your casino account? Do you have any pending withdrawals at the moment?

€500 pending withdrawal

500€ pendientes de retirar

Hello,

Hope you are well.

We see that the last payout was successful.

We apologise for the temporary inconvenience caused.

Best regards.

Hello everyone,

Thank you very much for your reply, Casinoin team.

Miri4444, have you received the payment? Can we now consider this case resolved?

Solved case. Thank you

Caso resuelto. Gracias

Dear Miri4444,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru