Μας κοροϊδεύουν!
Από τον Ιανουάριο, το καζίνο συνέχισε να παρέχει την ίδια ακριβώς απάντηση "εξακολουθούμε να ερευνούμε και θα σας ενημερώσουμε" και συνεχίζει να αποτυγχάνει να απαντά στους ισχυρισμούς που διατυπώνονται σε αυτήν την καταγγελία.
Ζήτησα ξανά την κατάσταση κατάθεσης μου μέσω email και ακόμα δεν απαντούν.
Είναι σαφές ότι αυτό το καζίνο δεν ενδιαφέρεται να επιλύσει αυτό το παράπονο εάν συνεχίσει να αναβάλλει απαντήσεις που θα πρέπει να είναι προφανείς και άμεσες μετά από τόσο καιρό.
Ανακεφαλαίωση:
Το καζίνο γνώριζε τον αυτο-αποκλεισμό μου και μου επέτρεψε να καταθέσω και να χάσω τυχόν καταθέσεις για τις οποίες δεν θέλουν να παράσχουν δήλωση.
Δεν πληρωνόμουν για περιστροφές διασποράς κουλοχέρηδων μετρητών επειδή το λογισμικό κατέρρευσε πριν ξεκινήσουν οι περιστροφές.
Μετά την υποβολή μιας καταγγελίας, ο διευθυντής VIP μου συνέχισε να μου απαντά για αρκετές εβδομάδες ότι όλα θα επιλυθούν.
Κάποια στιγμή μπλόκαραν τον λογαριασμό μου χωρίς προειδοποίηση και χωρίς να επικοινωνούν πλέον μαζί μου.
Αυτό είναι όλο!
Κρίνετε μόνοι σας...
They're making fun of us!
Since January, the casino has continued to provide the exact same "we are still investigating and we will let you know" response and continues to fail to respond to the allegations made in this complaint.
I asked again for my deposit statement via email and they still don't respond.
It is clear that this casino is not interested in resolving this complaint if it continues to postpone responses that should be obvious and immediate after all this time.
Summing up:
The casino was aware of my self-exclusion and allowed me to deposit and lose any deposits that they do not want to provide a statement for.
I didn't get paid for cash pig slot scatter spins because the software crashed before the spins started.
After submitting a complaint, my VIP manager kept replying to me for several weeks that everything would be resolved.
At a certain point they blocked my account without warning and without communicating with me anymore.
That's all!
Judge for yourself...
Ci stanno prendendo in giro!
È da gennaio che il casinò continua a fornire la stessa identica risposta "stiamo ancora indagando e appena avremo notizie vi informeremo" e continua a non rispondere alle contestazioni avanzate in questo reclamo.
Ho chiesto ancora l'estratto conto dei miei depositi via mail e continuano a non rispondere.
È chiaro che a questo casinò non interessa risolvere questo reclamo se continua a posticipare le risposte che dovrebbero essere ovvie e immediate dopo tutto questo tempo.
Riassumendo:
Il casinò era a conoscenza della mia autoesclusione e mi ha consentito di depositare e perdere tutti i depositi di cui non vuole fornire l'estratto conto.
Non mi sono stati pagati i giri scatter della slot Cash pig perché il software si è bloccato prima che iniziassero i giri.
Dopo aver presentato reclamo il mio vip manager per diverse settimane mi ha continuato a rispondere che sarebbe stato risolto tutto.
Ad un certo punto mi bloccano il conto senza preavviso e senza più comunicare con me.
Questo è tutto!
Giudicate voi..
Αυτόματη μετάφραση: