Cashalot Casino - Οι αναλήψεις του παίκτη έχουν καθυστερήσει.

Always comes up with new excuses for my withdrawal. Latest update came today 28/9 22 that they have closed my account for further examination of the account and they when I contacted you have requested the withdrawal 23/9 and respond with correct information regarding KYC. They felt like they had no more moves to delay the withdrawal now and therefore they also closed the account I think I have more attachments and evidence for further investigation from your side. Would be very grateful if you could help me with the ones you can / Jonathan

Kommer alltid med nya ursäkter för mitt uttag . Senaste update kom idag 28/9 22 att de har stängt ner mitt konto för vidare undersökning av kontot och de var då jag tog kontakt med er har begärt uttaget 23/9 och svarar te med korrekt information gällande KYC . De kändes som de inte hade några mer drag att försena uttaget nu och därför stängde de dessutom kontot tror jag Jag har fler bilagor och bevis för vidare undersökning ifrån er sida . Hade varit väldigt tacksam om ni kunde hjälpa mig med de ni kan / Jonathan

Dear guntherstorken,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawals and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawals approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

I see, the problem is that I was wondering when they closed my account to investigate. Why would one have to close an account to investigate it? // Jonathan

jag förstår , problemet är att jag blev fundersam när de stängde mitt konto för undersöka . Varför skulle man behöva stänga ett konto för undersöka det ? // Jonathan

I fully understand your frustration, guntherstorken. It is nothing unusual to block a player's account while completing the KYC verification to minimize any game activity during this time.

Therefore, I will set the timer for additional 6 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

yes hope they deliver. Otherwise we get to start the process on Friday // Jonathan

ja hoppas de leverar. Annars får vi starta processen på fredag // Jonathan

Thank you very much, guntherstorken, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Cashalot Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello stefan M 🙂 happy day

i sended some evidance and documents to your Mail . I have also talked with Elk studios Here in Sweden but no response yet . Would be nice if the could answear soon.

The excuse they have is that they closed my account after confirming KYC verification i sended all the documents they asked for. Now they closed my account to investigate my bets and so on . I played with raw deposited money and won up threw videoslots and also bought some bonuses on the slots Tommorow 10/6 2022 is 14 days since i asked for cashout

next thing if cashalot.bet dosent show up in Here i go directly to phone call CEG and talk with cashalot.bet affiliate member after this complaint is Done // Jonathan

Dear guntherstorken,

Happy day to you too!

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Cashalot Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Cashalot Casino, could you please state the reason why the player's withdrawal has not yet been paid out and when can he expect the payment?

Thank you in advance for providing the information.

Kind regards,

Štefan

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear guntherstorken,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.

Kind regards,

Stefan