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I have been waiting since the 11th (actually 10th but it was Sunday) for 3 to be approved

withdrawals for a total of € 1,300, plus a balance of € 900 that I cannot withdraw because you can have a maximum of 3 withdrawals in process. I have not received any request for documents, withdrawals are still pending and assistance writes me every day that there are technical problems with withdrawals and to be patient, but the answers are a copy and paste, they waste time. I ask for your help to process all my withdrawals. For the rest the casino is ok but the payouts cannot be a distress.

thank you

Sono in attesa dal giorno 11 (in realtà il 10 ma era domenica) che vengano approvati 3

prelievi per un totale di 1.300€ , più un saldo di 900€ che non posso prelevare perché si possono avere max 3 prelievi in lavorazione. Non ho ricevuto nessuna richiesta di documenti , i prelievi sono fermi in attesa e l’assistenza mi scrive tutti i giorni che ci sono problemi tecnici con i prelievi e di pazientare , ma le risposte sono un copia incolla , perdono tempo. Chiedo il vostro aiuto per far evadere tutti i i miei prelievi. Per il resto casinò ok ma i pagamenti non possono essere un angoscia.

grazie

Dear mark88k,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Hello Cristina, thank you very much, do you advise me to wait a few more days?

because it had never happened to me with other casinos that I had to wait so long and above all they still haven't even asked me for the standard documents that are usually required for withdrawals!

I hope they pay as soon as possible, I will let you know in the next few days.

thank you

Marco

Buongiorno Cristina , ti ringrazio molto , mi consigliate Dunque di attendere ancora qualche giorno ?

perché non mi era mai successo con altri casinò di dover aspettare così tanto e sopratutto non mi hanno ancora nemmeno chiesto i documenti standard che solitamente vengono richiesti per i prelievi !

spero paghino quanto prima , vi farò sapere nei prossimi giorni .

grazie

Marco

Thank you for your reply, mark88k. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience and please, let us know if there is anything new in the meantime.

Okay Cristina thank you very much, let's be patient and remain confident.

thank you

Va bene Cristina grazie molte, pazientiamo ancora e rimaniamo fiduciosi.

grazie

Hi Cristina, today the casino, without giving me any communication, paid the first 2 withdrawals, for a total of € 900!

now I wait for the third from € 1,300, let's see!

thanks for now!

Ciao Cristina , oggi il casinò, senza darmi nessuna comunicazione , ha pagato i primi 2 prelievi , per un totale di 900€ !

ora aspetto il terzo da 1.300€ , vediamo !

grazie per adesso !

Thanks for the update. Sounds like we are on the right track! I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the last payment.

Hi Kristina, this story is now unbelievable. A few minutes ago the casino sent me an email stating that the € 1300 withdrawal + an additional € 200 withdrawal (which I had entered this morning at 9 am) had been approved.

so far so good, but the incredible thing is that after about 30 minutes I received the credit of all 1,500 € on the account! I think it was impossible to receive real-time wire transfers from the casino, but it happened!

at this point super reliable casino, a bit slow at first but then they pay everything (in total 10 days from winning to paying)

we can close the claim!

Thanks for your support !

Marco

ciao Kristina, questa storia ora ha dell’incredibile . Pochi minuti fa il casinò mi ha inviato una mail indicandomi che il prelievo da 1300€ + un ulteriore prelievo di 200€ (che avevo inserito questa mattina alle 9) erano stati approvati .

fin qui tutto bene , ma la cosa incredibile è che dopo circa 30 min ho ricevuto l’accredito di tutti e 1.500€ sul conto ! Credo fosse impossibile ricevere bonifici in tempo reale dal casinò , invece è successo !

a questo punto casinò super affidabile, un po’ lenti all’inizio ma poi pagano tutto ( in totale 10 giorni dalla vincita al pagamento )

possiamo chiudere il reclamo !

grazie per il vostro supporto !

marco

Awesome news, mark88k. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.