Bodog Casino - Τα κέρδη του παίκτη κατάσχονται λόγω υποτιθέμενης παραβίασης του κανόνα μέγιστου στοιχήματος.

I managed to win 15000 USD from my second 500 USD deposit. I was playing with a bonus. Bodog's T&C states that the maximum bet can be 20% of the total amount. Meanwhile, I was gambling with 100 USD on slot machines. Bodog continues to insist that I've violated their rule that states, "10. Betting Restrictions: unless otherwise noted on the main bonus page, all bonuses are subject to a maximum betting limitation in relation to the deposit amount. Breaching this 'maximum bet rule' can result in account closure, removal of the Bonus, and any winnings obtained during the Bonus bets. Any bet made with deposited or bonus funds prior to the bonus completion is subject to the following limits:

Maximum risk per Casino bet: 20% of the deposited amount."

I've been trying to clear up this misunderstanding since September 12th, however, their responses have been unhelpful, simply restating that I've broken their rules.

I won 15000 usd from my 2nd 500usd deposit. I played with bonus. Bodog T&C allow 20% max bet. I played with 100 usd bet on slots. Bodog told me I broke this rule "10. Limitaciones de apuestas: a menos que se indique lo contrario en la página principal de bonos, todos los bonos están sujetos a una limitación máxima de apuestas en relación con el monto del depósito. El incumplimiento de esta "regla de apuesta máxima" puede resultar en el cierre de la cuenta, la eliminación del Bono y cualquier ganancia obtenida durante las apuestas del Bono. Cualquier apuesta que utilice fondos depositados o de bonificación antes de completar el bono está sujeta a los siguientes límites:

Riesgo máximo por apuesta en Casino: 20% del monto depositado"

I tried to explain it to them but didn't receive any alternative reply from 12 September. They just repeat that I broke this rule

Dear dario9d,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the casino T&Cs and I found this:

10.Betting Limitations:unless otherwise stated on the main Bonus page, all Bonuses are subject to a maximum betting limitation in relation to the deposit amount. Failure to comply with this "maximum bet rule" may result in account closure, Bonus removal and any winnings obtained during Bonus wagering. Any bets using deposited or bonus funds prior to completing the Bonus are subject to the following limits:

Maximum risk per bet in Casino - 20% of the deposited amount

Our position is closely explained in Fair Gambling Codex. The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time. 

However, if you feel like you have been accused mistakenly and that you have not breached the maximum bet rule, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is veronika.l@casino.guru. 

If there is any other relevant communication between you and the casino, please send it as well. 

Thank you in advance for your reply. 

Best regards, 

Veronika

Dear dario9d,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.