Bodog Casino - Ο λογαριασμός του παίκτη έχει αποκλειστεί.

GOOD NIGHT, I WOULD LIKE TO LEAVE A COMPLAINT HERE AT CASINO GURU BECAUSE ALL CASINO SITES THAT I PLAY I ALWAYS LOOK FOR HERE, AND UNFORTUNATELY SOME SITES ALWAYS DO THE SAME, I WILL EXPLAIN I HAVE OR HAD ACTUALLY A BODOG CASINO ACCOUNT WITH MORE THAN 3 YEARS WHEN I SITE STILL HAD POKER GAMES. MY FIRST PROBLEM ON THE SITE WAS THAT I COULDN'T BE ABLE TO ACCESS THE OLD EMAIL IN THIS CASE THEY RESOLVED IT QUICKLY BECAUSE THERE WAS NO MONEY INVOLVED OR A WITHDRAWAL REQUEST, THEN ALL THAT TIME HAPPENED ANOTHER PROBLEM I WANTED TO MAKE A DEPOSIT ON THE SITE BUT THERE WAS NO METHOD IN MY ACCOUNT TO MAKE THE DEPOSIT, I MUST HAVE TALKED AT LEAST 50 TIMES WITH THE SITE ATTENDANTS AND I ALWAYS GOT THE SAME ANSWER THAT MY ACCOUNT WAS OK, THERE WAS NO PROBLEM AND THEY ALWAYS PASSED TO CLEAN THE PC WHICH I ALWAYS DID AND WAS NEVER SOLVED, SO BODOG INAUGHT A NEW AWARD-WINNING LIVE PROMOTION IN WHICH THEY ALWAYS PASS A CODE TO GET THE RIGHT TO PLAY IN THE MAXIMUM VALUE OF 15 REAIS. I PLAYED ON THE SITE THROUGH THIS AWARD LIVE BECAUSE I COULDN'T MAKE A DEPOSIT, I MUST HAVE PLAYED ON THE SITE THROUGH THE AWARD LIVE BONUS ABOUT 30 TIMES AND I NEVER WON ANYTHING, SO TWO MONTHS AGO I PLAYED AGAIN WITH THE AWARD LIVE CODE I WON 300 REAIS I WAS ABLE TO MAKE THE BONUS SCORE I WENT TO TRY TO WITHDRAW, IN MY WITHDRAWAL AREA I ONLY DID THE WITHDRAWAL BY BITCOIN, THEN I RECEIVED AN EMAIL FROM THEM FIRST THAT I WAS INQUIRING THE WITHDRAWAL AND THEN I RECEIVED ANOTHER EMAIL CANCELING THE WITHDRAWAL AND BY INCREDIBLE AND illogical I RECEIVED ANOTHER EMAIL INFORMING THAT MY ACCOUNT WAS DISABLED, I WENT TO LOOK FOR THE PROBLEM THEY PASSED THAT I HAD SHARE MY DATA I GOT CRAZY WHO WILL SHARE YOUR DATA WITHOUT NOCTION. THEN I RECEIVED ANOTHER EMAIL INFORMING THAT THE ACCOUNT HAS BEEN DISABLED DUE TO HAVING SEVERAL ACCOUNTS PLAYING IN THE SAME PLACE AND THERE IS, MY MOTHER, BROTHER, FATHER AND A FRIEND WE ALWAYS PLAYED MONDAY HERE AT HOME ON THE DAY OF THE AWARD LIVE. EVERYONE HAS DOCUMENTS VERIFIED ACCOUNTS AND WE PLAYED ABOUT 20 LIVES TOGETHER, JUST THE DAY I WON AS ALWAYS WITHOUT SCRUPULS SITES DEACTIVATED MY ACCOUNT AND IT WAS OBVIOUSLY CANCELED BECAUSE I WON AND REQUESTED A WITHDRAWAL. I TRIED IN EVERY WAY TO SOLVE THE PROBLEM BUT THE ANSWER IS ALWAYS THE SAME. SO I'M TRYING THE LAST CARD HERE BECAUSE IT'S VERY UNFAIR WHAT THEY DO TO BRAZILIAN PLAYERS WE ALL KNOW WHY. SO I ASK YOU TO HELP ME IN THE CASE IF THEY INFORM THAT THE PROBLEM WAS SEVERAL ACCOUNTS PLAYING IN THE SAME LOCATION I CAN SEND ALL DOCUMENTS AGAIN WHICH ACCOUNTS ARE THESE BECAUSE THEY DIDN'T TELL ME THAT, BUT I KNOW THAT IT IS MY FAMILY I CAN SEND SELFIE AND ETC. AND THE NECESSARY THE ONLY ACCOUNT DISABLED WAS MY BROTHER STILL HAS HIS ACCOUNT MY MOTHER ALSO JUST MY WIFE WHO DOESN'T HAVE ANY MORE BECAUSE HE ASKED TO CANCEL IT. SORRY FOR THE LONG COMPLAINT AND BECAUSE I WANTED TO PROVIDE ALL THE FACTS. SO I'M WAITING FOR SOME HELP FROM YOU BECAUSE THE BODOG SITE IS STILL HERE AT GURU. IF YOU NEED ANY DOCUMENT I'M AVAILABLE. THANK YOU AND HAVE A GOOD NIGHT.

BOA NOITE GOSTARIA DE PASSAR UMA RECLAMACAO AQUI NO CASINO GURU POIS TODOS SITES DE CASINO QUE JOGO SEMPRE PROCURO AQUI , E INFELIZMENTE ALGUNS SITES SEMPRE FAZEM O MESMO , VOU EXPLICAR TENHO OU TINHA NA VERDADE UMA CONTA NO BODOG CASINO COM MAIS DE 3 ANOS QUANDO O SITE AINDA SO TINHA JOGOS DE POKER . MEU PRIMEIRO PROBLEMA NO SITE FOI QUE NAO CONSEGUIA MAIS ACESSO NO EMAIL ANTIGO NESSE CASO ELES RESOLVERAM RAPIDO POIS NAO TINHA DINHEIRO ENVOLVIDO NEM PEDIDO DE SAQUE, DAI PASSOU TODO ESSE TEMPO ACONTECEU OUTRO PROBLEMA QUERIA FAZER DEPOSITO NO SITE MAIS NAO TINHA NENHUM METODO NA MINHA CONTA PARA FAZER O DEPOSITO, DEVO TER CONVERSADO NO MINIMO 50 VEZES COM OS ATENDENTES DO SITE E SEMPRE OBTIVE A MESMA REPOSTA QUE MINHA CONTA ESTAVA TUDO OK NAO TINHA PROBLEMA ALGUM E SEMPRE PASSAVAM PARA LIMPAR O PC O QUE SEMPRE FIZ E NUNCA FOI SOLUCIONADO, ENTAO O BODOG INAUGUROU UMA NOVA PROMOCAO LIVE PREMIADA NO QUAL SEMPRE PASSAM UM CODIGO PARA TER DIREITO A JOGAR NO VALOR MAXIMO DE 15 REAIS . JOGUEI NO SITE ATRAVES DESSA LIVE PREMIADA POIS NAO CONSEGUIA FAZER DEPOSITO, DEVO TER JOGADO NO SITE ATRAVES DO BONUS DA LIVE PREMIADA UMAS 30 VEZES E NUNCA TINHA GANHO NADA, ENTAO DOIS MESES ATRAS POR AI JOGUEI NOVAMENTE COM O CODIGO DA LIVE PREMIADA GANHEI 300 REAIS CONSEGUI FAZER A PONTUACAO DO BONUS FUI TENTAR SACAR , NA MINHA AREA DE SAQUE SO TINHA FORMA POR BITCOIN ENTAO FIZ A RETIRADA POR BITCOIN, RECEBI UM EMAIL DELES PRIMEIRO QUE ESTAVA AVERIGUANDO O SAQUE E DEPOIS RECEBI OUTRO EMAIL CANCELANDO O SAQUE E POR INCRIVEL E ILOGICO RECEBI OUTRO EMAIL INFORMANDO QUE MINHA CONTA ESTAVA DESTIVADA , FUI PROCURAR O PROBLEMA PASSARAM QUE EU TINHA COMPARTILHADO MEUS DADOS FIQUEI DOIDO QUEM VAI COMPARTILHAR OS SEUS DADOS SEM NOCAO. ENTAO RECEBI OUTRO EMAIL INFORMANDO QUE A CONTA FOI DESATIVADA POR TER VARIAS CONTAS JOGANDO NO MESMO LOCAL E TEM MESMO , MINHA MAE , IRMAO , PAI E UM AMIGO SEMPRE JOGAVAMOS SEGUNDA AQUI EM CASA NO DIA DA LIVE PREMIADA. TODOS TEM DOCUMENTOS CONTAS VERIFICADAS E JOGAMOS UMAS 20 LIVES JUNTOS, JUSTO NO DIA QUE GANHEI COMO SEMPRE SITES SEM ESCRUPULOS DESATIVOU MINHA CONTA E OBVIO QUE SO FOI CANCELADA PORQUE GANHEI E PEDI UM SAQUE. TENTEI DE TODAS FORMAS RESOLVER O PROBLEMA MAIS A RESPOSTA SEMPRE E A MESMA. ENTAO ESTOU TENTANDO A ULTIMA CARTADA AQUI POIS E MUITO INJUSTO ISSO QUE FAZEM COM OS JOGADORES BRASILEIROS TODOS NOS SABEMOS PORQUE. ENTAO PECO QUE VOCES ME AJUDEM NO CASO SE ELES INFORMAREM QUE O PROBLEMA FOI VARIAS CONTAS JOGANDO NA MESMA LOCALIZACAO POSSO ENVIAR TODOS DOCUMENTOS NOVAMENTE DE QUAIS CONTAS SAO ESSAS POIS NEM ISSO ME INFORMARAM , MAIS SEI QUE E DA MINHA FAMILIA POSSO ENVIAR SELFIE E ETC. E O INESPLICAVEL A UNICA CONTA DESATIVADA FOI A MINHA MEU IRMAO AINDA TEM A CONTA DELE MINHA MAE TAMBEM SO MINHA ESPOSA QUE NAO TEM MAIS POIS PEDIU PARA CANCELAR. DESCULPA A LONGA RECLAMACAO E PORQUE QUIS PASSAR TODOS OS FATOS. ENTAO FICO AGUARDANDO ALGUMA AJUDA DE VOCES POIS O SITE BODOG AINDA ESTA AQUI NO GURU . SE PRECISAREM DE QUALQUER DOCUMENTO ESTOU A DISPOSICAO. OBRIGADO E TENHA UMA BOA NOITE.

Dear mengodf,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the T&Cs and I found this:

"Access by single account. Only the opening of one (1) Account is allowed. Only one account per shared computer is allowed."

"Registrations on the same location and device. We have the right to investigate and cancel accounts that have a matching location and/or device origin. Bodog may question or reject multiple registrations from one or more players, whether or not they come from the same household, IP or computer. If we detect any irregularities, linked accounts may be permanently terminated and your financial balance may be withheld."

Do I understand correctly that all of you have passed the verification? Also, do I understand correctly that you have never made a successful deposit and always played with free bonuses?

If there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

GOOD MORNING, THANKS FOR OPENING THE COMPLAINT. THE PROBLEM THAT IN BRAZILIAN PLAYERS WE ARE TOTALLY LOSING CONFIDENCE IN THE CASINO SITES, BECAUSE WITHOUT ANY LIE OR EXCUSES, I HAVE THIS ACCOUNT I THINK IT'S ALMOST TWO YEARS OR MORE, WE ALWAYS PLAY EVERYONE HERE IN MY HOUSE THE SAME WAY I CHATTED EVERY MONTH WITH THE SITE ATTENDANTS ALWAYS ASKING IF EVERYTHING WAS OK WITH MY ACCOUNT I WANTED THE SOLUTION TO BE ABLE TO MAKE A DEPOSIT BECAUSE I HAD VARIOUS FORMS OF DEPOSITS, ALWAYS BEING FRONT AND ASKING IF MY ACCOUNT COULD HAVE ANY PROBLEMS AND THE ANSWER WAS THE SAME AS MY ACCOUNT WAS PERFECT THERE WAS NO PROBLEM. THEY CAN SEND EVERY CONVERSATION I HAD ON THE SITE. THEN I GAME ALL NIGHT I GET A LITTLE MONEY AND WITHOUT ANY MORE OR LESS MY ACCOUNT HAD A PROBLEM, BE SINCERE, THEY WERE WAITING FOR ALMOST TWO YEARS, KNOWING THAT I HAD THIS IP PROBLEM WHICH IN MY CONCEPTION IS NO PROBLEM BECAUSE THE MOST FAMOUS GAMING SITE IN THE WORLD THERE IS NOTHING THAT YOU CAN'T PLAY ON THE SAME IP EVERY SUNDAY ABOUT 7 FRIENDS PLAY THE SUNDAY MILION ON POKERSTARS ON THE SAME INTERNET, LOCATION AND ETC, WE NEVER RECEIVE A NEGATIVE FROM THE SITE.

BECAUSE I WAS ASKING SEVERAL AND SEVERAL MONTHS TO FIX THE ACCOUNT TO BE ABLE TO DEPOSIT, AND LIKE I ALREADY COMMENTED I CAN SEND ALL DOCUMENTS WITH SELFIE TO PROVE THAT NO ONE HERE HAS DUPLICATE ACCOUNT AND PLEASE WHO WOULD DO ALL THIS WORK TO WIN A BONUS OF MAXIMUM 15 REAIS. BECAUSE FOR THEM TO DEACTIVATE MY ACCOUNT BECAUSE OF LOCATION OR INTERNET AND NO LOGIC. THERE WOULD BE SOME DAMAGE TO THE SITE. I WILL BE SINCERE THEY ONLY DEACTIVATED MY ACCOUNT BECAUSE I MADE A WITHDRAWAL REQUEST IF I HAD NOT MADE MY ACCOUNT WOULD BE PERFECT LIKE ALL ATTENDANTS INFORMED BEFORE. THE PROBLEM IS NEITHER THE VALUE I EARNED ON THE SITE AND I NO LONGER RECEIVED FEELING THAT I WAS A DUMB FOR PLAYING ALL NIGHT TO WIN THE GIFT OF BLOCKING MY ACCOUNT. BUT IT'S OK, I'M VERY GRATEFUL FOR YOU TO GIVE ATTENTION TO WHAT THE SITE DIDN'T MAKE ANY QUESTIONS. I WILL BE WAITING FOR THE FINALIZATION HERE, DEPENDING ON WHAT HAPPENS I WILL SURELY ENTER THE LAW HERE MY WIFE IS NOT GOING TO DO THIS BECAUSE I DON'T WANT TO SEE MORE BRAZILIANS BEING PASSED BACK. THANKS AGAIN AND HAVE A GREAT DAY.

BOM DIA, OBRIGADO PELA ABERTURA DA RECLAMACAO. O PROBLEMA QUE NOS JOGADORES BRASILEIROS ESTAMOS PERDENDO TOTALMENTE A CONFIANCA NOS SITES DE CASSINO, POIS SEM QUALQUER MENTIRA OU DESCULPA, TENHO ESSA CONTA ACHO QUE TEM QUASE DOIS ANOS OU MAIS, SEMPRE JOGAMOS TODOS AQUI NA MINHA CASA DA MESMA FORMA CONVERSAVA TODOS OS MESES COM OS ATENDENTES DO SITE SEMPRE PERGUNTANDO SE ESTAVA TUDO CERTO COM MINHA CONTA QUERIA A SOLUCAO PARA CONSEGUIR FAZER DEPOSITO POIS ANTES TINHA VARIAS FORMAS DE DEPOSITOS, SEMPRE SENDO FRANCO E PERGUNTANDO SE MINHA CONTA PODERIA TER ALGUM PROBLEMA E A RESPOSTA ERA IGUAL QUE MINHA CONTA ESTAVA PERFEITA NAO TINHA PROBLEMA ALGUM. ELES PODEM ENVIAR TODAS CONVERSA QUE TIVE NO SITE. ENTAO JOGO A NOITE INTEIRA GANHO UMA MERRECA E SEM MAIS NEM MENOS MINHA CONTA ESTAVA COM PROBLEMA SEJA SICERA ,ELES ENTAO FICARAM AGUARDANDO QUASE DOIS ANOS SABENDO QUE TINHA ESSE PROBLEMA DE IP QUE NA MINHA CONCEPCAO NAO E PROBLEMA NENHUM POIS O SITE MAIS FAMOSO DE JOGOS NO MUNDO NAO TEM NADA DE QUE NAO PODE JOGAR NO MESMO IP TODO DOMINGO UNS 7 AMIGOS JOGAM O SUNDAY MILION NO POKERSTARS NA MESMA INTERNET, LOCALIZACAO E ETC, NUNCA RECEBEMOS UMA NEGATIVA DO SITE.

PORQUE SE ESTIVESSE AGINDO DE MA FE PORQUE EU FIQUEI PEDINDO VARIOS E VARIOS MESES PARA CONSERTAREM A CONTA PARA CONSEGUIR DEPOSITAR, E IGUAL JA COMENTEI POSSO ENVIAR TODOS DOCUMENTOS COM SELFIE PARA PROVAR QUE NINGUEM AQUI TEM CONTA DUPLICADA E POR FAVOR QUEM IRIA FAZER TODO ESSE TRABALHO PARA GANHAR UM BONUS DE NO MAXIMO 15 REAIS. PORQUE PARA ELES DESATIVAR MINHA CONTA POR CAUSA DE LOCALIZACAO OU INTENET E SEM LOGICA. TERIA QUE TER ALGUM DANO AO SITE. VOU SER SINCERO SO DESATIVARAM MINHA CONTA PORQUE FIZ UM PEDIDO DE RETIRADA SE NAO TIVESSE FEITO MINHA CONTA ESTARIA PERFEITA IGUAL TODOS ATENDENTES INFORMAVA ANTES. O PROBLEMA NEM E O VALOR QUE GANHEI NO SITE E NAO RECEBI MAIS SIM SENTIR QUE FUI UM PASPALHO POR JOGAR A NOITE INTEIRA PARA GANHAR O PRESENTE DE BLOQUEAR MINHA CONTA. MAIS TUDO BEM ESTOU MUITO GRATO POR VOCES DAR ATENCAO O QUE O SITE NAO FEZ QUESTAO NENHUMA. VOU FICAR AGUARDANDO A FINALIZACAO AQUI, DEPENDENDO O QUE ACONTECER COM CERTEZA ENTRAREI NA JUSICA AQUI EU MESMO NAO MINHA ESPOSA VOU FAZER ISSO PORQUE NAO QUERO VER MAIS BRASILEIROS SENDO PASSADO PRA TRAS. OBRIGADO NOVAMENTE E TENHA UM OTIMO DIA.

GOOD NIGHT I WOULD LIKE TO THANK THE SITE FOR THE COMMITMENT, SO I THINK THEY STILL THINK THEY ARE RIGHT. IN CASE YOU LIED TO NOBODY MADE MORE THAN ONE ACCOUNT ON MY NOTEBOOK THEY MAY EVEN HAVE PLAYED MORE REGISTRATION WAS NOT DONE. I KNOW THAT I WILL COMMIT VERY MUCH SO THAT THIS SITE CAN NO LONGER WORK IN BRAZIL, WHICH CASE IT WOULD ALREADY BE PROHIBITED BUT EVERYONE WAS NOT EVEN THERE, I WILL REPORT MY WIFE AND A LAWYER IN VARIOUS PLACES AND I WILL ASK HER TO ENTER THE JUSTICE THAT FRIDAY. IF YOU CAN SEND ME THEIR ANSWERS I WOULD BE THANKFUL BECAUSE I WILL JOIN ALL THE EVIDENCES. I WANT TO THANK YOU AGAIN AND THE CASINO GURU, ALL THE BEST AND HAVE A GREAT NIGHT.

BOA NOITE GOSTARIA DE AGRADECER O SITE PELO EMPENHO , ENTAO ACHO QUE ELES AINDA PENSAM QUE ESTAO COM RAZAO. NO CASO QUE MENTIRAM PARA VOCE NINGUEM FEZ MAIS DE UMA CONTA NO MEU NOTEBOOK PODEM ATE TER JOGADO MAIS CADASTRO NAO FOI FEITO. SEI QUE VOU EMPENHAR MUITO PARA QUE ESSE SITE NAO PODER MAIS TRABALHAR NO BRASIL QUE NO CASO JA SERIA PROIBIDO MAIS TODOS NAO ESTAVAO NEM AI, VOU DENUNCIAR EM VARIOS LOCAIS MINHA ESPOSA E ADVOGADA E PEDIREI PARA ELA ENTRAR NA JUSTICA NESSA SEXTA MESMO . SE VOCE PUDER ME ENVIAR AS RESPOSTAS DELES FICAREI AGRADECIDO POIS VOU JUNTAR TODAS AS PROVAS. QUERO AGRADECER NOVAMENTE VOCE E O CASINO GURU, TUDO DE BOM E TENHA UMA OTIMA NOITE.

Thank you for your reply, mengodf. Could you please advise if other people playing with you claimed the same bonuses as you?

GOOD THAT I DON'T KNOW HOW TO INFORM BUT I THINK IF IT'S LIVE PRESSED YES.

BOA ISSO NAO SEI INFORMAR MAIS ACHO QUE SE FOR DA LIVE PREMIDA SIM.

PLUS THE BONUS OF OTHER PEOPLE WHO WON AT THE CASINO IF THEY HAVE WON NEVER LEFT OR LEAVE MY PC AND IP. FROM MY PC AND IP THE ONLY PROBLEM THAT HAPPENED WAS THAT I LET IT PLAY ON IT WITH ANOTHER ACCOUNT BECAUSE I THOUGHT THERE WOULD BE NO PROBLEM. EVEN BECAUSE THIS HAPPENED SOME TIME AND I NEVER PASSED ANYTHING WRONG WITH THE ACCOUNT. IF YOU ASK THEM TO PASS THE CHAT THAT I TALKED WITH THE ATTENDANTS, YOU WILL VERIFY THE ANSWERS OF THE ATTENDANTS THAT MY ACCOUNT WAS ALL OK AND EVERYTHING CORRECT THAT THERE WAS NO PROBLEM THIS QUESTION THAT I HAVE MORE IDENTITY IF MY ACCOUNT WAS GOOD THERE WAS NO PROBLEM, BECAUSE THIS PROBLEM ONLY APPEARED WHEN I ORDERED A PICK UP. I WILL SEARCH HERE IN MY FILES IF I SAVED SOME OF THESE CHAT CONVERSATION. AND HAVE A GOOD AFTERNOON

MAIS OS BONUS DE OUTRAS PESSOAS QUE GANHARAM NO CASINO SE TIVREM GANHADO NUNCA FORAM NEM SAIRAM DO MEU PC E IP. DO MEU PC E IP UNICO PROBLEMA QUE ACONTECEU FOI QUE DEIXEI JOGAR NELE COM OUTRA CONTA POIS PENSEI QUE NAO HAVERIA PROBLEMA ALGUM . ATE PORQUE ISSO ACONTECEU HA ALGUM TEMPO E NUNCA ME PASSARAM NADA DE ERRADO NA CONTA. SE VOCE PEDIR PARA ELES PASSARAM O CHAT QUE CONVERSEI COM OS ATENDETES VAI VERIFICAR AS RESPOSTAS DOS ATENDENTES QUE MINHA CONTA ESTAVA TUDO OK E TUDO CORRETO QUE NAO TINHA PROBLEMA NENHUM ESSA QUESTAO QUE TENHO MAIS IDIGNACAO SE MINHA CONTA ESTAVA BOA NAO HAVIA PROBLEMA NENHUM , PORQUE ESSE PROBLEMA SO APARECEU QUANDO FIZ O PEDIDO DE UMA RETIRADA. VOU PROCURAR AQUI NOS MEUS AQUIVOS SE SALVEI ALGUMAS DESSAS CONVERSAS NO CHAT. E TENHA UMA BOA TARDE

Thank you for providing more details. I am sorry, but if you and other people played with bonuses and even used your device to play and played with bonuses from the same IP address, there is not much chance of resolving this complaint, especially when this is prohibited by the General T&Cs.

Also, if you have not made any successful deposits so far, you wouldn't be able to withdraw your winnings at all, since the casino requires a successful deposit in order to request a withdrawal.

I am afraid that there is not much more we could do for you in this case. Please let me know if there is anything else I could do for you, otherwise, I will be forced to reject this complaint. Thank you for your understanding.

Good morning, you can reject the request, I have already filed a lawsuit against them, thank you and good morning.

Bom Dia pode rejeitar a solicitação já entrei na justiça contra eles , obrigado e bom dia.

Thank you for your understanding.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.