Black Lion Casino - Η απόσυρση του παίκτη κατασχέθηκε λόγω αξίωσης παιχνιδιού μη ψυχαγωγικού.

I deposited 200 euros on May 21st for a 100 percent bonus.

I received this bonus offer via email.

After I had fulfilled the sales conditions, I was able to request a withdrawal of 1690 euros.

Today on May 23rd I received this email:

Dear J***,

We would like to inform you that your latest withdrawal has been declined. A review of your activity has found that your latest session does not qualify as recreational gameplay. Therefore, the following clause of our Bonus Terms has been applied:

1.11 Bonuses offered by Blacklioncasino.com are for genuine recreational players only. Abuse of bonuses offered will not be tolerated. We reserve the right to investigate, cancel, suspend or lock an account if bonus abuse is suspected. In case of abuse, all bonus and game activity as well as subsequent winnings will be forfeited and the deposit returned.

The bonus and bonus winnings have accordingly been removed, and your initial deposit of 200 EUR has been returned to your gaming balance.

Thank you for your understanding.

Respectfully,

BlackLion Casino Finance

The casino cancelled the payout and I got my deposit of 200 euros back.

I cannot agree with the casino's position.

I have adhered to all bonus conditions,

If the casino thinks I'm not a recreational player then they shouldn't send me any more bonus offers.

I consider it a fraud to cancel the payment of 1690 euros now.

I feel cheated and ask casino guru for help.

I am fully verified and it was not my first withdrawal

ich habe am 21.5. 200 euro für ein 100 protzent bonus eingezahlt.

ich habe per email dieses bonusangebot bekommen.

nachdem ich die umsatzbedingungen erfüllt hatte konnte ich 1690 euro zur auszahlung beantragen.

heute am 23.5. erhielt ich dann diese email:

Dear J***,

We would like to inform you that your latest withdrawal has been declined. A review of your activity has found that your latest session does not qualify as recreational gameplay. Therefore, the following clause of our Bonus Terms has been applied:

1.11 Bonuses offered by Blacklioncasino.com are for genuine recreational players only. Abuse of bonuses offered will not be tolerated. We reserve the right to investigate, cancel, suspend or lock an account if bonus abuse is suspected. In case of abuse, all bonus and game activity as well as subsequent winnings will be forfeited and forfeited and the deposit returned.

The bonus and bonus winnings have accordingly been removed, and your initial deposit of 200 EUR has been returned to your gaming balance.

Thank you for your understanding.

Respectfully,

BlackLion Casino Finance

das casino hat die auszahlung storniert und ich habe meine einzahlung von 200 euro zurückerhalten.

ich kann der position des casinos nicht zustimmen.

ich habe mich an alle bonusbedingungen gehalten,

wenn das casino denkt denkt ich bin kein freizeitspieler dann sollen sie mir keine bonusangebote mehr schicken.

jetzt die auszahlung von 1690 euro zu stornieren empfinde ich als betrug.

ich fühle mich betrogen und bitte casino guru um hilfe.

ich bin voll verifiziert und es war nicht meine erste auszahlung

Dear fowi30,

Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing.

However, it's important to note that this isn't the first complaint we've received from you regarding a similar issue. In the past, you've been accused by casinos of colluding with other players and engaging in bonus abuse. Due to this pattern, we regret to inform you that we will not be proceeding with your current case.

Our comprehensive investigation revealed connections between you and other users on our platform. Additionally, supporting evidence from multiple casinos has consistently shown that your complaints were unjustified.

We kindly request that you refrain from submitting further complaints related to these issues in the future. Our decision is based not only on the evidence from your previous cases but also on our internal investigation.

While we are here to assist users who have been falsely accused by casinos and had their winnings unjustly confiscated, we do not believe your case falls under this category at this time.

We wish you the best of luck and strongly advise you to avoid any prohibited actions in casinos, as Casino.Guru will not be able to assist you further for the time being.

Best regards,

Veronika

In this case, there is no cooperation with other players and the casino does not accuse me of it.

it just doesn't pay out and claims I'm not a recreational player

I don't understand you. My last complaint which I opened with Bluvegas a week ago was also processed, so why not now all of a sudden?

I also have many complaints at casino guru where I was right and I was able to successfully receive my money

I ask you again politely to process this complaint

I did not cheat in this case and won with honest means

in diesem fall gibt es keine zusammenarbeit mit anderen spielern und das casino wirft mir das auch nicht vor.

es zahlt einfach nur nicht aus und behauptet ich sei kein freizeitspieler

ich verstehe sie nicht meine letzte beschwerde die ich vor 1 woche bei bluvegas eröffnet habe haben sie doch auch bearbeitet warum jetzt auf einmal nicht mehr.

ich habe ja auch viele beschwerden bei casino guru wo mir Recht gegeben wurde und ich konnte erfolgreich mein geld erhalten

ich bitte sie nochmals höflichst diese beschwerde zu bearbeiten

ich habe in diesem fall nicht betrogen und mit ehrlichen mitteln gewonnen

We evaluate each complaint we receive individually, and after careful consideration, we have decided not to continue with the investigation in this case. Following our internal review, it has become apparent that you do not fit the profile of a recreational player.

We are committed to assisting players who inadvertently make mistakes while engaging with online casinos. However, due to the history of rule abuse and circumvention that you have in your previous complaints, we have chosen to allocate our time and resources to those players who do not knowingly misuse casino policies.

We understand this decision may be disappointing, and we apologize for any inconvenience it may cause.

This complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion.

Best regards

Veronika