Καλημέρα.
Έκανα κατάθεση και έπαιξα και όταν πήγα να κάνω ανάληψη δύο φορές, μου επέστρεψαν το ποσό. Όταν ρώτησα γιατί, μου ζητήθηκε να παράσχω τα έγγραφά μου και επίσης να μιλήσω με έναν αντιπρόσωπο υποστήριξης. Κάναμε κάποιες αλλαγές στο προφίλ μου και ο πράκτορας με ειδοποίησε ότι όλα ήταν εντάξει τώρα και ότι έπρεπε απλώς να ζητήσω ξανά την απόσυρση. Το έκανα και την επόμενη μέρα, όταν μπήκα για να ελέγξω γιατί δεν είχαν μεταφερθεί τα χρήματα, ο λογαριασμός μου μπλοκαρίστηκε.
Προσπάθησα αρκετές φορές να εξηγήσω τι συνέβη, αλλά το καζίνο απαντά μόνο ότι αυτή είναι η τελική απόφαση και δεν θα την ανατρέψουν.
Γελοίος!
Good afternoon.
I made a deposit and played, and when I went to withdraw twice, the amount was returned to me. When I asked why, I was requested to provide my documents and also to speak with a support agent. We made some changes to my profile, and the agent notified me that everything was okay now and that I just needed to request the withdrawal again. I did, and the next day, when I logged in to check why the money hadn't been transferred, my account was blocked.
I tried several times to explain what happened, but the casino only responds that this is the final decision, and they will not reverse it.
Ridiculous!
Boa tarde.
Fiz um deposito e joguei, e ao sacar durante 2 vezes foi devolvido o valor, quando indaguei foi me pedido meus documentos e também junto a uma atendente. fizemos algumas alterações no meu cadastro, a mesma me notificou que agora estava tudo ok e era apenas refazer o saque, fiz e no outro dia ao acessar para ver o porque o dinheiro não caiu, minha conta estava bloqueada.
Tentei diversos contatos explicando o que aconteceu e o cassino só responde que essa foi a aplicação dada e não voltará atrás.
Ridiculo!
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