BetWorld247 Casino - Τα κέρδη του παίκτη έχουν ακυρωθεί.

Played blackjack VIRTUALLY then got this message

You played with system error and said nothing. With the Habanero, every bet win counts in the playing period. That's not how you won. They play other games for more money and then win, so credits have been removed. 7. EXTRAORDINARY CIRCUMSTANCES - Unexpected technical problems or circumstances beyond betworld247's control such as B. Technical issues at third party providers allow betworld247 to void bets and issue refunds to players. - Betworld247 has the right to limit, cancel and refuse bets if they are deemed too big or if we see that the player's betting behavior is such that the system is being abused. - If a refund is decided, the refund amount will be returned to the player's account, the player will be informed and the procedure will be completed within 48 hours after the decision. - In the event that a game is stuck in a state where it cannot be completed, e.g. B. Loss of connection while playing, betworld247 has the right to periodically 'clean up' such bets and refund the stake/wager to the player's account. This is done monthly. If the game was abandoned or failed on the server, the player should be refunded. - If a bonus campaign has been misconfigured in any way, betworld247 has the right to change players' balances and account details to correct the error. - If a game contains an error or misconfiguration that causes incorrect behavior or incorrect payout, betworld247 has the right to remove the game and change players' balances and account details to correct the error

I paid out 400€ Max 3x payout per week so 1200€ they set my account to 0 because I allegedly cheated

need the money to pay bills helps me

it's about 5271.75€

Habe Blackjack gespielt VIRTUELL habe dann diese Nachricht erhalten

Du hast mit Systemfehler gespielt und nichts gesagt. Bei den Habanero zählt jeder Einsatzgewinn in der Spielperiode. SO hast du nicht gewonnen. Sie spielen andere Spiele um mehr Geld und gewinnen dann, also wurden Credits entfernt. 7. AUSSERGEWÖHNLICHE UMSTÄNDE - Unerwartete technische Probleme oder Umstände, die außerhalb der Kontrolle von betworld247 liegen, wie z. B. technische Probleme bei Drittanbietern, ermöglichen es betworld247, Wetten zu stornieren und Spielern Rückerstattungen zu gewähren. - Betworld247 hat das Recht, Wetten zu begrenzen, zu stornieren und abzulehnen, wenn sie als zu groß erachtet werden oder wenn wir sehen, dass das Wettverhalten des Spielers so abläuft, dass das System missbraucht wird. - Wenn eine Rückerstattung beschlossen wird, wird der Rückerstattungsbetrag auf das Konto des Spielers zurückerstattet, der Spieler wird informiert und das Verfahren wird innerhalb von 48 Stunden nach der Entscheidung abgeschlossen. - Für den Fall, dass ein Spiel in einem Zustand feststeckt, in dem es nicht beendet werden kann, z. B. ein Verbindungsverlust während des Spielens, hat betworld247 das Recht, solche Wetten regelmäßig zu „bereinigen" und den Einsatz/Wetteinsatz an das zurückzuerstatten Spielerkonto. Dies wird monatlich durchgeführt. Wenn das Spiel auf dem Server abgebrochen wurde oder fehlgeschlagen ist, sollte der Spieler zurückerstattet werden. - Wenn eine Bonuskampagne in irgendeiner Weise falsch konfiguriert wurde, hat betworld247 das Recht, die Guthaben und Kontodaten der Spieler zu ändern, um den Fehler zu korrigieren. - Wenn ein Spiel einen Fehler oder eine Fehlkonfiguration enthält, die ein falsches Verhalten oder eine falsche Auszahlung verursacht, hat betworld247 das Recht, das Spiel zu entfernen und die Guthaben und Kontodetails der Spieler zu ändern, um den Fehler zu korrigieren

habe 400€ ausgezahlt Max 3x Auszahlung pro woche also 1200€ die haben mein Konto auf 0 gesetzt weil ich angeblich betrogen habe

brauxhe das Geld hab Rechnungen zu begleichen hilft mir

es geht um 5271,75€

Dear oiboo,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have received any official report from the game provider confirming that a technical issue has occurred? Is there any other relevant communication than the one with the live chat? If yes, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi

have not received any official report to date.

the casino says they are down €800 because it is an error.

I played 10-20€ compartment on three boxes.

In order to get the money safely, I blocked myself as a precaution and then the money was gone.

€4771.75 was taken away from me and €400 left although the casino is said to be in the red due to my gaming behavior.

with one has also been threatened with a lawsuit

Hallo

habe keinen Offiziellen Bericht erhalten bis dato.

das Casino sagt sie sind im Minus 800€ Weil es ein Fehler ist.

habe 10-20€ Fach auf drei Boxen gespielt .

um sicher an das Geld zukommen habe ich mich vorsorglich Selbst gesperrt und zack dann war das Geld auch schon weg .

mir wurden 4771,75€ weggenommen 400€ gelassen obwohl das Casino angeblich im Minus ist durch mein Spielverhalten .

mit hat man ebenfalls mit einer Klage gedroht

Update: now the 400€ have been taken away from me as well

5271.75 € owed to me right now.

I deposited a total of €2802

Update : nun wurden ebenfalls die 400€ mir weggenommen

5271,75€ Schulden die mir genau jetzt .

insgesamt eingezahlt habe ich 2802€

Thank you, oiboo, for your replies and all the forwarded communication. Do I understand correctly that on the 26th of January you have been informed by the casino that an official statement and report from the game provider will be sent to you?

Meanwhile, could you please forward your game history to petronela.k@casino.guru? Looking forward to hearing from you.

Will be sent

yes The provider wanted to send me a game report but still no information to date

Update: Email has just been sent

Wird zugesandt

ja Der Anbieter wollte mir einen Spielbericht zukommen lassen bis dato aber immer noch keine Info

Update: Email wurde grade versandt

I fully understand your frustration, oiboo. However, I will set the timer for additional 12 days allowing to casino and the game provider two full weeks to complete the investigation and if there’s no development by then, we will intervene. Thank you in advance for your patience.

Thank you so much for your hard work

Super vielen Dank schonmal für die Mühen

Hello oiboo,

Have there been any developments since our last conversation?

no no info or anything like that is completed for the must write off the money

nein keine Infos oder Ähnliches ist für die abgeschlossen muss das Geld abschreiben

Thank you very much, oiboo, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi oiboo,

I'm taking over your complaint. I will contact the casino and see if I can help. I would like to invite BetWorld247 Casino to the conversation to participate in the resolution of this complaint.

We would like to ask BetWorld247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi the picture is from provider directly and ID is black because of the privacy of the user and security. THat is the correct sum and player get correct info from support ticket and report. Best regards

Dear BetWorld247 Casino team,

Could you please provide a full explanation with evidence from the game provider + player's game history to my email address (peter.m@casino.guru)? Thank you.

Its done

And ?

Und ?

Dear BetWorld247 Casino team,

We really need the player's full game history. Your argument makes complete sense, we just need to see the game history to be sure that it happened as described.

Dear oiboo,

Since the casino hasn't provided your full game history despite several requests from us, I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you to contact the eCOGRA, an MGA approved Alternative Dispute Resolution service provider and submit a complaint to them (complaints@ecogra.org) and if necessary also the Malta Gaming Authority itself after that (https://www.mga.org.mt/support/online-gaming-support/). It's a good licensing authority and has better options and tools to help players. Please let me know if you need help with filling out the form or how the eCOGRA and the MGA responded if you can manage to do this on your own (peter.m@casino.guru). I wish I could be of more help.

Best regards,

Peter

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Hi we send it from provider Back office the users ammount. We resolved it with user that there was system error during game and user knows that and continue playing. With him we go in minus and pay to provider money as he finds the issue and try to cheat and earn fast money..

Dear BetWorld247 Casino team,

Could you please send the player's game history to my email address: peter.m@casino.guru?

We would like to ask Betworld247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ once again, which may negatively affect its rating.

I was promised a solution to all the casino's complaints but obviously, the casino failed to give a proper explanation or provide relevant evidence. The status of the complaint will go back to unresolved.