BetOnRed Casino - Η απόσυρση του παίκτη ακυρώθηκε δύο φορές χωρίς εξήγηση.

This particular company, despite my easy and swift depositing of money twice, with a minimum deposit of 20 euros, awards you bonuses and seemingly free spins, which presuppose a turnover of 35 times. Somehow, I managed to win up to a total of 100 euros. So I requested a withdrawal, and they asked for account verification, which was fine. The withdrawal was pending on the app profile for two days, and then I received an email stating the withdrawal was canceled, without any explanation given. I sent an email hoping to get some answers, but they didn't respond. I spoke to the chat support, and they told me they didn't know the reason, suggesting I try again and that I would receive a response within 3 hours. I tried again, and about 5 hours later I received the same email, stating that the withdrawal was canceled again. I've sent another email asking for the reason for this, but once more I have yet to receive a response!

Η συγκεκριμένη εταιρεία ενώ έκανα κατάθεση εύκολα και γρήγορα δύο φορές με ελάχιστη κατάθεση 20ευρώ, σου δίνει μπόνους και καλά δωρεάν περιστροφες που προυποθέτει τζιράρισμα επί 35. Με αυτά και με εκείνα τα κατάφερα και κέρδισα ένα τελικό ποσό 100ευρώ. Ζήτησα λοιπόν να κάνω ανάληψη , ζήτησαν ταυτοποίηση λογαριασμού και όλα καλά. Η ανάληψη είχε μείνει στο προφίλ της εφαρμογή εκκρεμης για δύο μέρες και μου έστειλαν email ότι ακυρώθηκε η ανάληψη χωρίς να μου πουν καν τον λόγο. Έστειλα email μπας και πάρω κάποια απάντηση αλλά δε μου απάντησαν. Μίλησα στο chat και μου είπαν ότι δε ξέρουν τον λόγο και να προσπαθήσω πάλι και θα έχω απάντηση σε 3 ώρες. Προσπάθησα πάλι και μετά από 5 ώρες περίπου μου ήρθε πάλι το ίδιο email ότι η ανάληψη έχει ακυρωθεί. Έχω στείλει πάλι email ζητώντας τον λόγο και πάλι δε μου έχουν δώσει μια απάντηση!

Hello kanellosfarfaras,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetOnRed Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you try to use a different payment method to try to withdraw the balance? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear kanellosfarfaras,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I had replied but for some reason my reply was not uploaded. After contacting guru kazino, the betting company answered me immediately and the money was credited. Thanks

Είχα απαντήσει αλλά για κάποιο λόγο δεν ανέβηκε η απάντηση μου. Μετά την επικοινωνία με το guru kazino μου απάντησε αμέσως η στοιχηματικη εταιρεία και τα χρήματα πιστωθηκαν . Ευχαριστώ

Dear kanellosfarfaras,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru