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For more than 30 days I have been hearing the standard answer that I should wait, nothing has been paid out for more than 30 days. I can not do anything. I always get standard answers

Seit mehr als 30 Tagen höre ich standart antworten ich solle warten, es wird nichts ausgezahlt seit mehr als 30 Tagen. Ich kann nichts machen. Bekomme immer nur standart Antworten

Dear schittko91,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Were your winnings accumulated with or without an active bonus, please?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good morning,

Yes, exactly, it's just that nothing has happened since September 8th. They always put me off saying I should wait a bit and additional checks would have to be made

I didn't choose a bonus and my account was already successfully verified on 10 09 according to the casino. I do not know why. Always the stupid standard statements that there is nothing new

Guten Morgen,

Ja genau, es ist einfach so, dass seit dem 8.09 einfach nichts passiert. Die vertrösten mich immer ich solle noch ein bisschen warten und es müssten zusätzliche überprüfungen getätigt werden

Ich habe kein Bonus gewählt und mein Konto wurde bereits am 10 09 laut casino erfolgreich verzifiziert. Ich weiß nicht woran es liegt. Immer die doofen standart Aussagen dass es noch nichts neues gibt

I didn't take a bonus and only bet on sports betting

Ich habe keinen Bonus genommen und lediglich auf Sportwetten getippt

Thank you, schittko91, for the update. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you'd like to proceed.

Thank you very much, schittko91 , for your email. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.