Στις 13 Ιουλίου έκανα κατάθεση 3.000 ρεάλ. Ευτυχώς, μπόρεσα να κερδίσω, οπότε ζήτησα απόσυρση 7.000 BRL την ίδια μέρα. Ωστόσο, η απόσυρση δεν έχει ακόμη εγκριθεί.
Πρώτον, αφού έστειλα το αίτημα ανάληψης, μου ζητήθηκε να παράσχω τα στοιχεία της πιστωτικής κάρτας ως μέρος της διαδικασίας επαλήθευσης ταυτότητας. Υπέβαλα τις απαιτούμενες φωτογραφίες, αλλά απορρίφθηκαν.
Στη συνέχεια, συνέχισα να επικοινωνώ με την ομάδα υποστήριξης και υπέβαλα τα έγγραφα σύμφωνα με τις οδηγίες. Όμως, μετά από λίγες μέρες, το μόνο που έλαβα ήταν μια ειδοποίηση απόρριψης.
Στις 17 Ιουλίου, μου δόθηκε εντολή μέσω email να στείλω ένα στιγμιότυπο οθόνης του λογαριασμού πληρωμής μου με την πιστωτική κάρτα, κάτι που έκανα.
Από τότε έχουν περάσει περισσότερες από έξι μέρες και δεν έχω λάβει καμία περαιτέρω επικοινωνία. Έστειλα ένα μήνυμα ηλεκτρονικού ταχυδρομείου για έρευνα κατάστασης πριν από τρεις ημέρες, αλλά δεν έχω λάβει ακόμη απάντηση.
Ζητώ τη βοήθειά σας για την επεξεργασία της απόσυρσης των κερδών μου.
On July 13th, I made a deposit of 3,000 reais. Fortunately, I was able to win, so I requested a withdrawal of 7,000 BRL on the same day. However, the withdrawal has not yet been approved.
Firstly, after I sent the withdrawal request, I was asked to provide credit card details as part of the identity verification process. I submitted the required photos, but they were rejected.
Next, I continued to communicate with the support team and submitted the documents as instructed. But, after a few days, all I received was a rejection notice.
On July 17th, I was instructed via email to send a screenshot of my payment account with the credit card, which I did.
Since then, more than six days have passed, and I have not received any further communication. I sent a status inquiry email three days ago but have yet to receive a response.
I request your assistance in processing the withdrawal of my winnings.
No dia 13 de julho, fiz um depósito de 3.000 reais. Felizmente, consegui ganhar, então solicitei um saque de 7.000 BRL no mesmo dia. No entanto, a retirada ainda não foi aprovada.
Em primeiro lugar, depois que enviei a solicitação de saque, fui solicitado a fornecer detalhes do cartão de crédito como parte do processo de verificação de identidade. Enviei as fotos necessárias, mas elas foram rejeitadas.
Em seguida, continuei a me comunicar com a equipe de suporte e enviei os documentos conforme instruído. Mas, depois de alguns dias, tudo o que recebi foi um aviso de rejeição.
Em 17 de julho, fui instruído por e-mail a enviar uma captura de tela da minha conta de pagamento com cartão de crédito, o que fiz.
Desde então, mais de seis dias se passaram e não recebi nenhuma outra comunicação. Enviei um e-mail de status há três dias, mas ainda não recebi resposta.
Solicito sua ajuda para processar a retirada de meus ganhos.
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