Bet2U Casino - Η απόσυρση του παίκτη έχει καθυστερήσει.

I have a bet2u account and have been enjoying some daily bonuses.

Turns out this time I made a profit and I requested a withdrawal more than two weeks ago. The withdrawal is pending and the money in the account. Chat tells me that this issue is not resolved in chat. I send an email and they don't respond, when they do they say that the survey is late and is being processed.

From what I read here this house is not advisable.

What should I do to get my money, as I have the account verified, having deposited through Srkill?

Tenho conta na bet2u e tenho aproveitado alguns bonus diários.

Acontece que desta vez tive lucros e solocitei um levantamento há mais de duas semanas. O levantamento encontra se pendente e o dinheiro na conta. O chat diz me que esse problema não é resolvido no chat. Envio email e nao me respondem, quando respondem dizem que o levantamento está atrasado e encontra se em processamento.

Pelo que li aqui está casa não é aconselhável.

O que devo fazer para receber o meu dinheiro, visto que tenho a conta verificada, tendo depositado por Srkill?

Dear manteigas86,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Good Morning

This is my first withdrawal, but I have already made several deposits.

I have accumulated my profits with the active bonus, but I have completed the rollover.

I have the kyc verified and I already have the withdrawal request for more than 14 days.

Bom dia

Este é o meu primeiro levantamento, mas já efectuei varios depósitos.

Eu acumulei os meus lucros com o bonus activo, mas conclui o rollover.

Tenho o kyc verificado e ja tenho o pedido de levantamento há mais de 14 dias.

Thank you very much, manteigas86, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Bet2U Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello, manteigas86,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Bet2U Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Bet2U Casino Team, could you please state the reason why the player's withdrawal has not been fully processed yet and when can the player expect the payment?

Thank you in advance for providing the information.

Goodnight..

I send an email and they don't respond.

In chat they always tell me the same thing.

If you want sreen shots I can forward them

Boa noite..

Envio email e nao me respondem.

No chat dizem me sempre o mesmo.

Se quiserem sreen shots poderei reencaminhar

Yes, in the meantime, you can send them to my email address branislav.b@casino.guru.

Thank you.

I inform you that I have already sent you to your email

Informo que ja lhe enviei para o seu email

Good afternoon...

Already have an answer?

Nobody responds to me...

Boa tarde...

Ja tem alguma resposta?

Ninguém me responde a nada...

Hello, manteigas86,

I can confirm I received your emails with screenshots.

Unfortunately, the casino has not contacted me yet. We are still waiting for their reply.

Good Morning

This is getting to be desperate.

They don't answer me either.

What happens if they don't answer you.

I also inform you that I have already sent an email to the regulatory authority and have not received a response.

Bom dia

Isto chega a ser desesperante.

A mim tb não respondem.

O que acontece se não responderem lhe.

Informo também que ja enviei email à entidade reguladora e não obtive resposta

Dear manteigas86,

If no response is received in the set time frame, we extend the timer one more time and a casino has a second chance to comment in a thread. During this time, we try to contact the casino also in other possible ways. If the casino fails to comment on the complaint again, the complaint will be closed as unresolved and the casino's rating will be impacted accordingly on our website.

After the mentioned standard process, the last option is to contact the gaming authority, if the casino is regulated by any authority. If you have already done this, it depends on the regulator and its decision.

We go around betting and thinking that the sites are credible and then we run out of our money.

The regulatory authority does not respond.

Have you ever had situations similar to this with this bookmaker?

Andamos nós a apostar e a pensar que os sites sao credíveis e depois ficamos sem o nosso dinheiro.

A entidade reguladora não responde.

Já tiveste situações semelhantes a esta com esta casa de apostas?

Hello, manteigas86,

Please note that it can take some time, usually a few weeks, until you receive a response from the regulator. It also depends on the specific gaming authority.

As I see in our system, yes, we have several complaints similar to this one, mostly without a reaction from the casino. Unfortunately, as my colleague warned you above, it seems to be a common practice of Bet2U Casino to ignore us completely in our attempts to mediate any kind of issue. For the future, I recommend you to check the casino review on our website before playing. For example, you can see Bet2U Casino's review by clicking HERE.

We would like to ask Bet2U Casino Team to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

So is it very likely that you will run out of my money?

Então é muito provável que fique sem o meu dinheiro?

Dear manteigas86,

I am sorry, but I do not understand your question.

I was saying that you were likely to run out of money

Estava a dizer que era provável que fique sem o dinheiro

Dear manteigas86,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

There is one more option how you can try to receive your funds - I recommend you to submit a complaint with the gaming authority Curacao. Email contacts are available through the casino's website after clicking on the validator (license logo).

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru