Belabet Casino - Η ανάληψη του παίκτη καθυστερεί παρά τον επαληθευμένο λογαριασμό.

I am not receiving my withdrawal and have not received any response even though my account is verified.

Ich erhalte meine Auszahlung nicht und garkeine Rückmeldung obwohl mein Konto verifiziert ist

Dear Milorad, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

Could you kindly specify when exactly you submitted your withdrawal request?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

I have already verified my account.

I did not claim any bonus.

This is my first payout.

My payout has been pending since May 27th.

Ich habe mein Konto bereits verifiziert.

Ich habe kein Bonus in Anspruch genommen.

Das ist meine erste Auszahlung.

Seit dem 27.Mai steht meine Auszahlung offen.

Thank you for your quick reply. Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by a high volume of withdrawal requests or other external factors. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. Thank you for your patience and understanding.

I still haven't received anything.

There has been no response to any of my emails in over a week.

Payment has been pending for 2 weeks and no one has responded via email or chat.

It's been 14 days now.

ich habe weiterhin nichts erhalten.

Es wird auf keine meiner E-mails geantwortet seit über einer Woche.

Auszahlung ist seit 2 Wochen ausstehend und keiner schreibt über Mail oder Chat eine Antwort.

Es sind jetzt 14 Tage.

Dear Milorad, we have recently launched the site and are experiencing some difficulties with the chat and the ability to communicate with users. But we're going to fix it. There may also be problems with withdrawals, but we will resolve these promptly through Softswiss.

We are writing to apologise for the delay in processing your recent withdrawal request. We understand how important timely transactions are to you and deeply regret any inconvenience this delay may have caused.

Please be assured that we are treating your request with the utmost urgency. We have escalated the matter to Softswiss, who are now handling the matter. They are currently working to resolve the issue as quickly as possible.

If you have not yet received the funds in your account, we recommend that you try to cancel your current transaction. Once cancelled, you can initiate a new transaction using an alternative payment method. This may speed up the process and ensure that you receive your funds promptly.

I tried another variant and it was rejected.

No one answers no feedback

I have now tried again by bank transfer and it is pending again

It's been over 3 weeks now that I've been trying to withdraw my money, even though I've submitted all the documents.

ich habe eine andere variante versucht und es wurde abgelehnt.

Keiner antwortet keine Rückmeldung

ich habe jetzt erneut per Banküberweisung versucht und es ist wieder ausstehend

es sind jetzt über 3 Wochen das ich versuche mein Geld auszuzahlen, obwohl ich alle Dokumente eingereicht habe.

Milorad, we have conducted a thorough review of our withdrawal processes. The problem is not on our side but with Softswiss. As a result, our attempts to withdraw your funds are automatically cancelled.

I would like to ask, do you have any other withdrawal options besides Payneteasy and Bank Transfer? If you have a withdrawal option other than Payneteasy and Bank Transfer, please use it.

If this option is not available, please wait for a reply from Softswiss. We are working to expedite the resolution of this issue as much as possible.

We would like to inform you that email and chat support for Belabet will be available within the next few days. We apologise for any inconvenience this may cause and appreciate your patience as we work to improve our support services.

Thank you for your understanding.

That's a lie. I've tried everything. Multiple withdrawals with different options and it was unsuccessful.

And no response for over 3 weeks!

Das ist doch eine lüge. ich habe alles probiert. Mehrere auszahlungen mit verschiedenen Varianten und es war Erfolgslos.

Und seit über 3 Wochen keine Rückmeldung!

Milorad, It's important that our dialogue is based on facts, not assumptions or misinformation. We value open and honest communication, and to maintain this it's important that we check the accuracy of our statements before we make them. Let's strive to maintain integrity in our interactions by thoroughly researching and confirming the validity of our claims. This approach not only fosters trust and mutual respect, but also contributes to constructive discussions where information is exchanged on the basis of reliable information.

Earlier I asked you to choose a withdrawal method other than 'Payneteasy and Bank Transfer'.

Yesterday you tried to withdraw again using 'Payneteasy and Bank Transfer'. 

Please try to withdraw using crypto or any other possible method. If you don't have such a possibility, please wait for a reply from Softswiss.

Hellow, I am writing to draw your attention to a matter regarding a recent bank transfer. I have received information that a withdrawal has been made from your Belabet account by bank transfer. 

I am pleased to inform you that Softwiss has successfully transferred the funds to your account. As the funds have been received, we consider this matter closed.

Thank you for your cooperation and patience during this process. If you have any further questions or require any further assistance, please do not hesitate to contact me.

Dear Belabet Casino representative,

Thank you very much for getting in touch with us, explaining the situation, and assisting the player.

Dear Milorad,

Can you kindly confirm that you received your winnings and we may close this complaint? Thank you in advance.

Dear Milorad,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.