Beem Casino - Η απόσυρση του παίκτη έχει καθυστερήσει.

on 03/30/22 I booked my payout of €2,000 at Beemcasino. Today is April 20th, 2022 I am being held out all the time. I was once told it was due to the lack of verification, but I sent all the documents after that I was told it was due to a lack of funds, i.e. that they lacked the money. Then I was told it was because of the Money Laundering Act. I get stalled all the time and nothing happens except more excuses

am 30.03.22 habe ich meine Auszahlung von 2.000€ bei Beemcasino gebucht. Heute ist der 20.04.22 ich werde die ganze Zeit hin gehalten einmal wurde mir gesagt es liegt an der fehlenden Verifizierung ich habe aber alle documente gesendet danach wurde mir gesagt es liegt an fehlenden Mittel also das ihnen das Geld fehlt . Dann wurde mir gesagt es liegt am Geldwäsche Gesetz . Ich werde die ganze Zeit hin gehalten und nichts passiert außer weitere Ausreden

Dear David,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please clarify if you have passed the KYC verification or not?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

So I'm still waiting for my money the casino hasn't contacted me! I have already sent you the relevant chat history from the casino and myself. Best regards

Also ich warte immer noch auf mein Geld das Casino hat sich nicht bei mir gemeldet ! Den relevanten Chat Verlauf vom Casino und mir habe ich Ihnen bereits gesendet Mit freundlichen Grüßen

Dear Kristina,

the casino account of d***@outlook.de is closed due to actions against our Terms and Condition. We 've send you the proofs via email.

Kind regards,

BeemCasino Team

you systematically cheat customers!

what about my money you owe me 2000€!

ihr betrügt systematisch Kunden !

was ist mit meinem Geld ihr schuldet mir 2000€ !

Hello everyone,

Thank you David for your reply.

Thank you BeemCasino Team for taking your time to reply to this complaint. Could you please provide more information and details about what happened? How did David breach the casino's T&Cs?

I did not violate any terms and conditions! If you ask now even though Beem has sent you alleged evidence! The only one who violates his own terms and conditions is Beem Casino itself I want my money it's been almost a month what's that really very weak!

Ich habe gegen gar keine AGBs verstoßen ! Wenn Sie jetzt sogar fragen obwohl Beem ihnen angebliche Beweise geschickt hat ! Der einzige der gegen seine eigenen AGBs verstößt ist Beem Casino selber ich will mein Geld es ist jetzt schon fast ein Monat was soll das echt sehr schwach !

Dear Kristina,

we've send the proofs to you to  kristina.s@casino.guru on 22.04. If necessary we'll resend the email but wouldn't like to publish the details here if possible. The paragraph breached is

11. ANTIFRAUD

11.1. The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:

...

11.1.5 creating two or more accounts;

...

 the Company reserves the right to terminate such Player Account and suspend all payouts to the player. This decision is at sole discretion of the Company and the player will not be notified or informed about the reasons for such actions.

Kind regards,

BeemCasino Team

You are the scammers and don't pay out any money what's wrong with you, shame on you that's the last thing! I don't think this is of any use, I'm going to the next higher authority, I want my money right away! Otherwise I'll cause you big problems, I swear you won't get away with something like that, what you're doing is fraud

Kind regards

Ihr seit die Betrüger und zahlt kein Geld aus was ist los mit euch schämt euch das ist das aller letzte ! Ich glaube das hier bringt nichts ich gehe zur next höheren Instanz ich möchte mein Geld und zwar sofort ! Ansonsten mache ich euch große Probleme das schwör ich euch ihr kommt mit sowas nicht durch das ist Betrug was ihr macht

Mit freundlichen Grüßen

Thank you BeemCasino Team, I have found your email.

David, could someone in your household also create an account at this casino?

I live alone

Ich wohne allein

Did anyone else have access to the device/devices from which you played at this casino?

no

Nein

what is the back and forth the Beem Casino just wants to give me my money I have sent them the history it is very clear that they are waiting for their funds and that it is due to the money laundering law and that it is all due to my verification just out of words i'm not the first

where the beem casino tries to embezzle payments I'll pass it on now it's enough for me that's fraud by beem casino and to turn it around now because I've made it public is an absolute cheek!

was soll das hin und her das Beem Casino will sich einfach drücken mir mein Geld zu geben ich habe ihnen den Verlauf geschickt da steht ganz klar das sie auf ihre finanziellen Mittel warten und das es am Geldwäsche Gesetz liegt und das es an meiner Verifizierung liegt alles nur aus reden ich bin nicht der erste

wo das beem Casino versucht Zahlungen zu unterschlagen ich gebe das jetzt weiter es reicht mir das ist Betrug von beem Casino und das jetzt um zu drehen weil ich es öffentlich gemacht habe ist eine absolute Frechheit!

Thank you very much David for your reply. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi David,

I'm taking over your complaint.

Dear Beem Casino team,

Let me ask you some additional questions regarding the complaint. Are both of the accounts verified? Are there any other matches like date of birth, address, name etc.? Which account was opened first and were bonuses taken in both accounts?

There are no 2 accounts! There is no longer an account because I wrote to beem casino that I am addicted to gambling, they blocked my account! I still owe me 2000€ that's all that matters I've already passed the matter on to my lawyer it's up to beem whether the whole thing will be prosecuted the money is still not on it but the account has been blocked very well they did it 😂

Es gibt keine 2 Kontos ! Es gibt gar kein Konto mehr da ich beem Casino geschrieben habe das ich spielsüchtig bin haben sie mein Konto gesperrt ! Die Schulden mir trotzdem noch 2000€ nur darum geht es ich habe die Sache bereits meinen Anwalt weiter gegeben es liegt an beem ob die ganze Sache strafrechtlich verfolgt wird das Geld ist immer noch nicht drauf aber das Konto haben se super gesperrt das haben sie geschafft 😂

We would like to ask  Beem Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

I have already given the beem casino a reminder and a payment will eat up your debts by Friday, May 13th, 2022. It's just very weak! The beem casino is not a reputable casino and cheats and I'm not the first case! I take back all charges points when I get my money!

Kind regards

Ich habe dem beem Casino bereits eine Mahnung und eine Zahlungs frisst Ihrer Schulden bis Freitag den 13.05.22 gegeben . Es ist einfach sehr schwach ! Das beem Casino ist kein seriöses Casino und betrügt und ich bin nicht der erste Fall ! Ich nehme alle Anklage Punkte zurück wenn ich mein Geld bekomme !

Mit freundlichen Grüßen

What was to be expected beem Casino of course did not transfer as this is really a fraudulent casino beware!!!! I am now trying the legal process, which will be difficult because it is outside the EU. People stay away from beem casino will have the casino blacklisted !

Was zu erwarten war beem Casino hat natürlich nicht überwiesen als das ist wirklich ein betrügerisches Casino aufpassen !!!! Ich versuche es jetzt auf dem Rechtsweg was schwierig wird weil außerhalb der Eu . Leute Finger weg von beem Casino werde das Casino auf die schwarze Liste setzten lassen !

Hi David,

Unfortunately, the casino stopped responding entirely and didn't provide any evidence to support its claims. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you to contact the Curacao Gaming Authority and submit a complaint here: (https://verification.curacao-egaming.com/validateview.aspx?domain=beemcasino.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Let me know how they replied (peter.m@casino.guru). I wish I could be of more help.

Best regards

Peter