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Help Money deducted from the account but not in the casino is only stalled

Hilfe Geld vom Konto abgebucht aber nicht im Casino werde nur hingehalten

Dear khoffmann93,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Do I understand correctly the transaction that causes the issue was made on the 1st of February? Please let me know.

Best regards,

Tomas

Hello Tomas,

First of all, thank you for the quick feedback.

I did some research myself in Casino Account History. The following data and amounts have been paid in so far, but have neither been booked nor reimbursed:

01/30/23: €175.00

01/31/23: €200.00

02/27/23: €200.00

02/28/23: €200.00

02/28/23: €60.00

thanks in advance for the support!

Best regards

Hallo Tomas,

vielen Dank erstmal für die rasche Rückmeldung.

habe selbst nochmal recherchiert in Casino Account Verlauf. Folgende Daten und Beträge sind bisher eingezahlt, aber weder verbucht, noch erstatten worden:

30.01.23: 175,00 €

31.01.23: 200,00 €

27.02.23: 200,00 €

28.02.23: 200,00 €

28.02.23: 60,00 €

danke bereits für die Unterstützung!

Liebe Grüße

Edit: So a total of €835.00

Edit: also insgesamt 835,00 €

Dear khoffmann93,

Would you be able to send me payment receipts of the transactions the casino wasn't able to credit to your casino account balance? My email is tomas@casino.guru

I'll await your reply.

Dear khoffmann93,

Thank you for your email.

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Ares Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ares Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.