Γεια σας, μετά το παιχνίδι μου σε αυτό το καζίνο κέρδισα ένα ποσό € 14.950, χωρίς να έχω χρησιμοποιήσει χρήματα μπόνους, μόνο μια καθαρή κατάθεση. Αφού πέρασα με επιτυχία την επιταγή KYC και οτιδήποτε άλλο, το καζίνο άρχισε να πληρώνει ένα μέρος των χρημάτων μου, αλλά εξήγησε ότι είχαν πρόβλημα με τις αναλήψεις στη Revolut καθώς είχα καταθέσει με μια εικονική κάρτα Revolut και μπορούσα να διεκδικήσω μόνο αναλήψεις 500 €. Ζήτησα επανειλημμένα να κάνω ανάληψη του ποσού μου στη Skrill καθώς είχα καταθέσει και μέσω της Skrill, αλλά το καζίνο δεν συμφώνησε και δεν παρείχε πληροφορίες για την άρνησή τους να κάνουν ανάληψη χρημάτων μέσω της Skrill. Τελικά, συμφώνησα να συνεχίσω να ζητώ αναλήψεις 500 €, αλλά η τελευταία μου ανάληψη από τις 11 Μαΐου δεν έχει ακόμη εγκριθεί και έχω διαθέσιμα 11.500 € στον λογαριασμό παιχνιδιών μου. Προσπάθησα να επικοινωνήσω με το καζίνο για περισσότερες πληροφορίες σχετικά με το τι συνέβαινε, αλλά δεν έδωσαν καμία. Ρώτησα πόσο καιρό θα πάρει για να ξεκαθαρίσει η υπόθεση, αλλά μου είπαν ότι δεν το γνωρίζουν και στο τέλος, δεν ξέρω καν γιατί συμβαίνει αυτή η καθυστέρηση, μου είπαν ότι δεν υπάρχει πρόβλημα με την απόσυρση , ούτε απαίτησαν πρόσθετα έγγραφα για επαλήθευση, καθώς έχω επαληθεύσει εδώ και καιρό πλήρως τον λογαριασμό παιχνιδιών μου. Στο τέλος της ημέρας, περίμενα πάνω από 2 εβδομάδες και συνεχίζω να περιμένω, καθώς το καζίνο δεν παρέχει καμία απάντηση για το θέμα. Αρχικά, δεν υπήρχαν προβλήματα με την ανάληψη κεφαλαίων και οι αναλήψεις εγκρίθηκαν εντός λίγων ημερών, το ποσό που έχουν καταβάλει μέχρι στιγμής είναι 2950 €. Σε περίπτωση που χρειάζεστε επιπλέον πληροφορίες και αλληλογραφία με το καζίνο, μπορώ να επισυνάψω τέτοια. Ελπίζω ότι θα μπορέσουμε να λύσουμε αυτό το ζήτημα, να έχετε μια επιτυχημένη μέρα!
Hello, after my game at this casino I won a sum of € 14,950, without having used any bonus funds, only a pure deposit. After successfully passing the KYC check and everything else, the casino started to payout a portion of my funds, but explained that they were having trouble with withdrawals to Revolut as I had deposited with a virtual Revolut card and could only claim withdrawals of € 500. I repeatedly asked to withdraw my sum to Skrill as I had also deposited via Skrill, but the casino did not agree and did not provide information for their refusal to withdraw funds through Skrill. Ultimately, I agreed to continue requesting withdrawals of € 500, but my last withdrawal from May 11th has still not been approved yet, and I have € 11,500 available in my gaming account. I tried to contact the casino for more information about what was happening, but they did not provide any. I asked how long it would take for the case to be cleared up, but they said they did not know and in the end, I don't even know why this delay is occurring, they told me that there was no problem with the withdrawal, nor did they require any additional documents for verification since I have long since fully verified my gaming account. At the end of the day, I have been waiting for over 2 weeks and continue to wait, as the casino does not provide any response on the matter. Initially, there were no issues with the withdrawal of funds and withdrawals were approved within a few days, the amount they have paid out so far is € 2950. In case you need additional information and correspondence with the casino, I can attach such. I hope that we will be able to resolve this issue, have a successful day!
Здравейте, след играта ми в това казино спечелих сумата от 14 950 €, като не съм използвал бонус средства, а чист депозит. След успешно преминаване на KYC проверка и всичко останало, казиното започна да изплаща част от средствата ми, но обясняваха, че имат проблем с теглене към Revolut, тъй като съм депозирал с виртуална карта на Revolut и мога да заявявам тегления само от 500 €, поисках многократно да изтегля сумата си към Skrill, тъй като съм депозирал и чрез Skrill, но казиното не се съгласяваше и не даваше информация за отказа им да изтегля средствата чрез Skrill. В крайна сметка се съгласих да продължа да заявявам тегления от 500€, но последното ми теглене от 11 Май все още не е одобрено, а в игралната сметка имам налични 11 500 €, опитах да се свържа с казиното за повече информация относно случващото се, но те не предоставят такава. Попитах и за това колко време е необходимо, за да се изясни казуса, но те казват, че не знаят и в крайна сметка дори не знам защо се случва това забавяне, казаха ми, че няма проблем с тегленето, нито са изисквали допълнителни документи за верификация, тъй като отдавна съм верифицирал изцяло игралната си сметка. В крайна сметка чакам над 2 седмици и продължавам да чакам, тъй като казиното не дава никакъв отговор по случая. В началото нямаше никакви проблеми с изтеглянето на средства и през няколко дни заявените тегления се одобряваха, сумата която до момента са изплатили е 2950 €. В случай, че ви трябвя допълнителна информация и кореспонденция с казиното мога да прикача такава. Надявам се да успеем да разрешим проблема, успешен ден!
Αυτόματη μετάφραση:
