πριν από 9 μήνεςΠρωτότυποΜετάφραση
I’ve been a player with Spinch casino for a while. I’ve never had any problems with withdrawals. I’ve recently secured level 6 VIP status which guarantees me priority withdrawals (usually 2-3 days). However with my most recent withdrawal requests, they are pending and I’m kept given excuses as to why they’re not going through. I had 4 withdrawals- $9000, $9000, $6000 and $1000. Then, after some back and forth, my $1000 withdrawal was processed even though the larger amounts were done days beforehand. I’m slightly concerned I’m not going to receive my money and I have been given the runaround. I’m trying to be patient but it’s been a week, and it’s never taken this long before.
If I receive my withdrawal in a timely manner and without issue, I’d be more than happy to change my review.
If I receive my withdrawal in a timely manner and without issue, I’d be more than happy to change my review.
- No concrete answers when talking to support
- Long wait times for withdrawals
- Processed only the smallest withdrawal even though my others were submitted days before
Spinch Casino
πριν από 1 μήνα
Dear isabernstein83,
Thank you for sharing your feedback, and we sincerely apologize for the frustration you’ve experienced with your recent withdrawal requests. We completely understand how concerning it can be, especially given your VIP status and previous positive experiences with our withdrawal process. Your loyalty as a Level 6 VIP member is incredibly important to us, and we deeply regret the delays you’ve encountered this time.
We aim to process withdrawals in a timely manner. Thank you again for your patience, and we look forward to providing you with a better experience in the future.
Best regards,
Spinch Casino Team
Thank you for sharing your feedback, and we sincerely apologize for the frustration you’ve experienced with your recent withdrawal requests. We completely understand how concerning it can be, especially given your VIP status and previous positive experiences with our withdrawal process. Your loyalty as a Level 6 VIP member is incredibly important to us, and we deeply regret the delays you’ve encountered this time.
We aim to process withdrawals in a timely manner. Thank you again for your patience, and we look forward to providing you with a better experience in the future.
Best regards,
Spinch Casino Team
