Αξιολογήσεις του χρήστη henryhe

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πριν από 7 μήνεςΠρωτότυποΜετάφραση
I would like to write a review about the hassle that Go Spin was creating against my verification process. When I have submitted all required documents, 2 days later I have received an Email asking me to provide the photo of driver licence. After I have provided that, they reject my photo and edit the request becoming asking for my selfie photo with the driver licence. I have uploaded a selfie with driver licence, then one day later they reject my photo and give a new request to ask for a selfie photo with driver licence in my right hand and passport photo in my left hand. Why they could not tell me this request at the first place and keep rejecting my documents and delay my verification for another 4 days. I really feel that I have been fooled and played. Now guess what, after I have provided the photo, they still not approving my verification, they are asking for the official document to prove my income source! How ridiculous is this? They just keep creating the a reason after another reason to not finish your verification process. I understand that verification and KYC is important and necessary, but this casino is really trying to create hassle and purposely not giving you the correct and clear request to delay their customer ls’ process. This is dodgy and unfair.
Διαβάστε περισσότεραΔιαβάστε λιγότερα
  • Confused verification request
  • Create hassles of process
GoSpin Casino
πριν από 7 μήνες
We regret to hear about your negative experience with our KYC procedure. We aim to ensure time at our casino is enjoyable and hassle-free.

It's important to understand that the verification process is a standard KYC (Know Your Customer) procedure, implemented for the safety of both our players and our platform. Our Terms & Conditions outline the necessity of this process, which includes requesting various documents such as a passport or ID, proof of address, and a selfie with the provided identification. These measures are in place to maintain a secure and fair gaming environment for all.

Please rest assured that we never intend to delay payouts or inconvenience our players. We adhere to a standard timeframe for processing submitted documents, as indicated in our policies.

We appreciate your understanding and cooperation in this matter, and we're here to assist you through the verification process should you have any further questions or concerns. Our priority is to ensure a positive and transparent experience for all our players.

We are always available, if you have any additional questions, feel free to contact us!

Best regards,
GoSpin Casino Team
πριν από 10 μήνεςΠρωτότυποΜετάφραση
I have to say my experience in Kingamo Casino is not very good. I have submitted the withdrawal request and I have been advised the request will be processed within 24 hours. I have been waiting for 2 days, but still nothing happens. Their support operator keep saying because of the workload, it’s taking a bit longer, but be honest, they should do their job better. If you can’t get your money back in time, the winning means nothing but just the number.
Διαβάστε περισσότεραΔιαβάστε λιγότερα
  • Withdrawal has been delayed
  • Verification process takes days to finish
  • Withdrawal limit is small
Kingamo Casino
πριν από 10 μήνες
Thank you for your feedback!

We appreciate your opinion!

Please be aware that the verification process is a standard KYC (Know Your Customer) procedure, which is necessary to ensure the safety of both sides.

Please note that requests for withdrawal of funds and document verification are processed within 2-3 hours during the business hours of 11:00 to 20:00 Greenwich time, Monday through Sunday. Under circumstances of increased workload, this time can be slightly increased.

However, our team always strives to proceed with a Player's request as quickly as possible! Let us assure you that we are glad to withdraw your winnings and never intentionally delay them.

In addition, our Customer Support chat is available 24/7, so you are more than welcome to contact us with any questions you have!

Best regards,
KingAmo team
πριν από 12 μήνεςΠρωτότυποΜετάφραση
I have previously tried to finish the verification process and it said it could not be done on its website. I have sent the Emails to their financial and support team, but no response about how long it can be done and no response after I have sent my documents. I have been waiting for 2 days to get my verification finish. Now my verification is done, but I still can’t withdrawal via bank transfer, because this casino required me to deposit another minimal amount by using the same payment method which is the bank transfer to be able to withdrawal via bank transfer! And the worst thing is you can’t deposit via Bank transfer, as they don’t have this deposit option for players to choose at all!! So now I have to contact their financial department again and be waiting for their slow reply to see how I can get my money back! What a ridiculous requirement! You need to pay more money in to get your money back. I’ve never seen such unfair and unreasonable requests in all other online casinos! Their financial department never respond your questions in time. I believe that they are just trying to delay your withdrawal so they can pay you slower or even not pay you back. They just wait till you lose them all! I’m not gonna give up and I’m not gonna let them go with my money like this. So dodgy!
Διαβάστε περισσότεραΔιαβάστε λιγότερα
  • Delayed verification process
  • No response from financial department.
  • Unfair and unreasonable requirements to get withdrawal.
WinDetta Casino
πριν από 12 μήνες
Dear Henryhe,

Thank you for sharing your gaming experience at our casino.

We inform you that the financial department tries to process all withdrawal and verification requests as quickly as possible and strictly follows the established rules. All documents are requested strictly by the current rules of our casino. The speed of account verification depends on how quickly the player provides the necessary documents and on the workload of the financial department.

Withdrawals are processed by the finance department within 24 hours, however, withdrawal limits and the period required for this process may vary depending on the withdrawal method, the status of the player's account, and other possible factors affecting the withdrawal process.
Based on the above, all winnings are paid out smoothly, without delays, and strictly according to publicly available rules that are not hidden from anyone.

Please follow all instructions from the finance department to expedite the withdrawal of funds to your account.

Please, if you have any questions or difficulties, contact Live Chat 24/7 or e-mail support@windetta.com
We are always happy to help you.
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